The Project RED (Re-Engineered Discharge) training program is designed to help hospitals re-engineer their discharge process. Using the study modules and supporting materials, hospitals will become familiar with Project RED’s processes and components, determine metrics for evaluating impact, and learn how to implement Project RED.
Introduction
The Project RED (Re-Engineered Discharge) intervention is a patient-centered, standardized approach to discharge planning. Initially developed through research conducted by Dr. Brian Jack of the Boston University Medical Center and funded by the Agency for Healthcare Research and Quality (AHRQ), Project RED improves patient preparedness for self care and reduces preventable readmissions.
This training program is designed to help you implement Project RED program within your hospital. Using the study modules and supporting materials, you will:
- Become familiar with Project RED's processes and components.
- Determine metrics for evaluating the impact of the intervention.
- Learn how to implement Project RED.
Several strategies associated with successful performance improvement are included on these pages. Links to supplemental tools also are provided to help you design your project and re-design your discharge process.
Course Content
The education sessions are organized into four modules. Hospital teams should access the modules in sequential order and complete the assignments recommended at the end of each module before moving to the next module. These materials were developed by Joint Commission Resources, Inc., to support an AHRQ project that provides free technical assistance to help hospitals implement Project RED.
Contents
Module 1: Preparing to Redesign Your Discharge Program (PowerPoint® File, 3.8 MB; Plugin Software Help)
Additional Materials:
Building Your Cause and Effect Diagram
Checklist for Post-Discharge Follow-up Phone Calls
Defining Lean Waste and Potential Failure Modes
Developing a High-Level Process Map and Swim-Lane Diagram
Patient Care Plan Template
Project Charter Template
Project Leader Facilitation Guide
Module 2: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education (PowerPoint® File, 2.2 MB; Plugin Software Help)
Additional Materials:
Discharge Advocate's Data Collection Tool
Project RED Metrics
Questions for Patients in Targeted Population
Questions for Primary Care Physicians Regarding Hospital Discharge Program
Questions for Staff on Discharge Planning
Module 3: The Re-Designed Discharge Process: Patient Discharge and Follow-up Care (PowerPoint® File, 1.7 MB; Plugin Software Help)
Additional Materials:
Project RED Metrics
Sample Script for Follow-up Phone Call
Module 4: Re-Engineering Patient Discharge: The Hospital Launch (PowerPoint® File, 1.4 MB; Plugin Software Help)
Additional Materials:
Building Your Cause and Effect Diagram
Celebrate Team Success
Defining Lean Waste and Potential Failure Modes
Developing a High-Level Process Map and Swim-Lane Diagram
Outline for Project Presentation
Project RED Metrics
Questions for Patients in Targeted Population
Questions for Primary Care Physicians Regarding Hospital Discharge Program
Questions for Staff on Discharge Planning
Supplemental Materials:
Selected References
Staff Training Slides for Sites (PowerPoint® File, 1.4 MB; Plugin Software Help)
Return to Contents
Current as of August 2011
Internet Citation:
Project RED (Re-Engineered Discharge) Training Program. August 2011, Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/qual/projectred/
540 Gaither Road Rockville, MD 20850 