Sandia’s Corporate Ombuds practice in accordance with the International Ombudsman Association Code of Ethics and Standards of Practice. The Ombuds can provide you with more information and answers to your questions when you call.

The Ombuds will:

• Listen to concerns
• Provide help to those seeking guidance
• Remain impartial and neutral toward all individuals in the situation
• Assist parties to develop options for mutually beneficial resolution
• Provide an informal forum that provides an alternative to formal processes
• Refer individuals to formal processes and official reporting and resolution paths when appropriate
• Treat your information as confidential and take action only after you agree on its direction (Confidentiality cannot be guaranteed if in the Ombuds’ sole judgment there is an imminent threat of serious harm and/or possible breach of national security.)

• Conduct formal investigations
• Serve as an office of formal notice of claims
• Make Sandia policy or formal management decisions
• Serve as a witness or testify in legal proceedings on behalf of either those who communicated with the Ombuds or Sandia
• Act as a representative or advocate or supply legal advice

Top of page