Especially for IT Personnel
Below you will find an archive of computer support help, fixes and solutions for the National Library of Medicine's (NLM) databases and electronic resources as well as the NN/LM PSR Web site. We have supplied links to assist you and your IT staff.
For articles relating to technical support see NLM's Technical Bulletin.
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PSR Web Site specific
- Subscribe to our Latitudes newsletter RSS Newsfeed - how to receive updates of the PSR Latitudes newsletter as they become available via RSS
DOCLINE
- DOCLINE System Requirements - minimum system requirements, browser settings, cookies and Macintosh
- DOCLINE Release Notes - provides a brief summary of features introduced with each version
- Connecting to DOCLINE from behind a Firewall or Proxy Server - how to stay connected to DOCLINE if your institution uses a firewall or a proxy server
- Using Adobe Connect for DOCLINE training -- test your computer at https://admin.acrobat.com/common/help/en/support/meeting_test.htm. Keep port 1935 open.
- Clearing the Cache on Your Web Browser - how to clear the cache on your web browser
- Displaying Diacritics Correctly - how to display diacritics correctly in DOCLINE
- Barcodes on DOCLINE Requests - how to download and install the 3 of 9 Barcode font to display and print barcode numbers for DOCLINE requests
- Seeing NLM Banner in DOCLINE - how to fix the NLM Banner Display problem in DOCLINE
- DOCLINE Wallpaper - download DOCLINE wallpaper for your desktop
- Technical Questions - technical-related questions from the DOCLINE Frequently Asked Questions web page
PubMed
- Cookies - how to enable cookies to utilize PubMed's interactive features
- NLM Mobile - Gallery of mobile apps and sites, including PubMed Mobile & PubMed for Handhelds
- RSS Feeds Available from PubMed - how to add PubMed searches to your collection of RSS feeds
LinkOut
- LinkOut Icons - how to design an icon for your institution
- Proxy Servers and LinkOut - how to verify your patrons by proxy
- Library-linkout - subscribe to NLM's discussion list for announcements regarding LinkOut for Libraries on PubMed
- Clear your LinkOut cookies - if you are testing LinkOut in your library or if you're preparing for a class, you will want to reset your LinkOut settings. A Special URL can be utilized to clear your LinkOut settings.
LocatorPlus
- Clearing the Cache on Your Web Browser - how to clear the cache on your web browser
