| Business Center | |
| Frequently Asked Questions (FAQ) | |
| FDICconnect’s most frequently asked questions and answers are listed below. The questions are separated into four topic sections. Click on a topic in the bulleted list to jump to that section. | |
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| Technical Questions | |
| 1. | What is FDICconnect? |
| FDICconnect is the new Internet channel for FDIC-insured institutions to conduct business and exchange information with the FDIC. The secure web site is maintained and operated by the FDIC. You are viewing the FDICconnect system. | |
| 2. | Do I need any special equipment or software to use FDICconnect? |
| To use FDICconnect, you will need a browser that supports 128-bit encryption SSL (Secure Sockets Layer). We recommend using Netscape version 7.0 or higher for Windows or Internet Explorer version 6.0 or higher for Windows. The application may be used with other browsers and operating systems, but has not been tested with them. If you are receiving an error indicating your browser does not support the required level of SSL, you should consult your organization's technical support provider and consider upgrading your browser. For users who require a screen reader for accessibility purposes, FDICconnect supports JAWS version 5 or higher. The application may be used with other screen readers, but has not been tested with them. | |
| 3. | Do I need a User ID to use FDICconnect? |
| The secure business transaction site, or Business Center, is accessible only if your institution is a member of the FDICconnect
system and you have a User ID. To register for a User ID, complete the FDICconnect registration process. For details on the
registration process, please see the Registration Overview.
After you register, your access must be authorized by your institution's FDICconnect coordinator. Your coordinator can provide you with more information about the access process. If your institution does not currently have a Designated Coordinator, please follow the steps in the Registration Overview. | |
| 4. | I've forgotten my password. What do I do? |
| You will need to reset your password. Click on the Forgot your password?. You will be asked for identifying information. A new PIN will then be emailed to you as part of the reset process. | |
| 5. | I've just received my PIN number. What do I do next? |
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| 6. | I've received a message that my account is locked. What should I do? |
| If your account is locked, it will need to be restored by the FDIC. Please email us at FDICconnect@fdic.gov with your full name, the name and address of your institution, and a work phone number. You will also need to include your User ID so that we can process the request. Please do not include your password. | |
| Registration Questions | |
| 7. | I need access to FDICconnect. What do I do? |
| Because of the secure nature of the system, your institution must follow the registration process as described in the Registration Overview. | |
| 8. | Can our institution register more than one Coordinator? |
| Yes. We suggest that institutions register one primary Coordinator and at least one back up for times when the primary person is unavailable due to vacation, travel, etc. | |
| 9. | How many users can we register with FDICconnect? |
| There is no set limit on the number of users an institution may register with FDICconnect; however, in the interest of security, we suggest that only those users who will regularly be completing transactions for the institution be given access. Permission to complete transactions may be granted or revoked on a temporary basis for users who only need to access the system occasionally. | |
| Transaction Questions | |
| 10. | I need help with a transaction I'm trying to complete, what do I do? |
| Each FDICconnect Business Transaction has a help screen associated with it. Click the Help link at the top of the page for information about that transaction or you can also contact the Help Desk via one of the options listed under the Getting Help section below. | |
| 11. | If I complete the transaction via FDICconnect, do I still have to send the paper copy into the FDIC? |
| In some instances you do. Some transactions are in a transitional period, meaning paper copies must still be processed for certain activities. Check with your FDIC Regional Office Staff or the FDICconnect Help Desk if you're not sure. | |
| Getting Help | |
| 12. | I'm a FDICconnect user. Who can help me if I have a problem? |
| If you have a problem with FDICconnect, you should first contact your Institution's Designated Coordinator. In the event your Coordinator is unavailable or you do not know who your Coordinator is, you may contact the FDICconnect Help Desk. You can email us at FDICconnect@fdic.gov or call 1-877-275-3342. In order for us to help you, your email must include your full name, the name and address of your institution, a work phone number, and a full description of your problem. | |
| 13. | How can I find out who the FDICconnect coordinator for my institution is? |
| Privacy considerations prevent the FDIC from providing this information to you directly. However, the FDIC can pass your inquiry along to the coordinator for your institution. If you wish for us to do so, please email us at FDICconnect@fdic.gov. Remember to include your full name, the name and address of your institution, and your work phone number along with your request. | |
| 14. | How do I contact the FDICconnect Help Desk? |
There are several ways you can contact the Help Desk:
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