Help Desk Privacy Notice
/helpdesk/
PREAMBLE
Pursuant to the fundamental philosophy of the American constitutional form
of government, it is declared to be the public policy of the Help Desk that
all persons are entitled to full and complete information regarding the affairs
of government and the official acts and policies of those who represent them
as public officials and public employees. The access to this information is
not intended to be used to violate individual privacy, nor to further a commercial
enterprise, nor to disrupt the duly-undertaken work of any public body independent
of the fulfillment of any of rights of the people to access to information.
PRIVACY STATEMENT
Information collected and received through the Help Desk section may become
public record and therefore subject to disclosure under the Illinois Freedom
of Information Act. It is therefore the policy of the State of Illinois that
no personal information you provide to us, including, but not limited to, your
name, address, telephone number, drivers license number, Social Security Number
and email address will be sold or rented to any entity or individual or disclosed
to unauthorized entity or individual. The release of personal information by
the Departments under the control of the Governor shall be limited, according
to Illinois law to authorized State of Illinois government agencies, to authorized
Department contractors or grantees, and as mandated by Illinois law.
PERSONAL INFORMATION AND CHOICE
"Personal information" is information about an individual that is
readily identifiable to that specific individual. Personal information includes
personal identifiers such as an individual's name, address, phone number, drivers
license number and social security number. A domain name or Internet Protocol
address is not considered personal information. We collect no personal information
about you unless you voluntarily participate in an activity that asks for information
(e.g., sending an e-mail or participating in a survey). If you choose not to
participate in these activities, your choice will in no way affect your ability
to use any other feature of State of Illinois sections. If personal information
is requested on the section or volunteered by the user, State law and the federal
Privacy Act of 1974 may protect it. However, this information is a public record
once you provide it, and may be subject to public inspection and copying if
not protected by federal or state law.
POLICIES FOR INDIVIDUALS UNDER 13 YEARS OF AGE
The Help Desk is committed to complying fully with the Children's Online
Privacy Protection Act. Accordingly, if you are under the age of 13, you
are not authorized to provide us with personally identifying information, and
we will not use any such information in our database or other data collection
activities. We appreciate your cooperation with this federally mandated requirement.
Users are cautioned that the collection of personal information volunteered
by children on-line or by e-mail will be treated the same as information given
by an adult and may be subject to public access.
WEB LOGS
The Illinois Technology Office analyzes our section logs to continually improve
the value of the materials available on our section. Our section logs are not
personally identifiable, and we make no attempt to link them with the individuals
that browse Help Desk section.
INFORMATION RETAINED AND HOW IT IS USED
If, during your visit to the Help Desk section, you just browse or download
information, the following information about your visit will be retained: 1.
Your Internet Protocol address (not the e-mail address). Unique IP addresses
are counted to determine the number of visitors to each web page during specific
time frames. Analysis of the number of visitors helps to determine how, where
or if the page will be delivered in the future. 2. The type of web browser used
(Internet Explorer, Netscape, etc.). Web pages do not always display the same
on every type or version of web browser and thus must be coded for appropriate
access.
CORRESPONDENCE
If during your visit to State of Illinois websites you participate in a survey
or send an e-mail, the following additional information will be collected: 1.
E-mail correspondence: The e-mail address and contents of the e-mail. We may
use your e-mail to respond appropriately. This may be to respond to you, to
address issues you identify, to further improve our section, or to forward the
e-mail to another agency for appropriate action. 2. Surveys : Any information
you volunteered in response to a survey. Survey information is used for the
purpose designated. The information collected is not limited to text characters
and may include audio, video, and graphic information formats that you have
provided.
COOKIES
The Help Desk does not currently utilize cookie technology on the this section.
LINK DISCLAIMER
The Help Desk has links to other websites. These include links to web sites
operated by other government agencies, nonprofit organizations and private businesses.
When you link to another site, you are no longer on a site covered by this Privacy
Notice. When you link to another web site, you are subject to the privacy policy
of that new site. Please see the information below for a complete list of those
URLs that are covered by this privacy policy.
LEGAL NOTICES
Access to the Help Desk section is provided subject to the following terms
and conditions. Please read these terms carefully as use of these sites constitutes
acceptance of all of the following terms and conditions:
Disclaimer of Liability
Neither the Help Desk nor any of its employees shall be held liable for any
improper or incorrect use of the information described and/or contained herein
and assumes no responsibility for anyone's use of the information. In no event
shall the State web site or its employees be liable for any direct, indirect,
incidental, special, exemplary, or consequential damages (including, but not
limited to, procurement or substitute goods or services; loss of use, data,
or profits; or business interruption) however caused and on any theory of liability,
whether in contract, strict liability, or tort (including negligence or otherwise)
arising in any way out of the use of this system, even if advised of the possibility
of such damage. This disclaimer of liability applies to any damages or injury,
including but not limited to those caused by any failure of performance, error,
omission, interruption, deletion, defect, delay in operation or transmission,
computer virus, communication line failure, theft or destruction or unauthorized
access to, alteration of, or use of record, whether for breach of contract,
tortious behavior, negligence or under any other cause of action.
Disclaimer of Warranties and Accuracy of Data
Although the data found using the State of Illinois access systems have been
produced and processed from sources believed to be reliable, no warranty, expressed
or implied, is made regarding accuracy, adequacy, completeness, legality, reliability
or usefulness of any information. This disclaimer applies to both isolated and
aggregate uses of the information. The State provides this information on an
"as is" basis. All warranties of any kind, express or implied, including
but not limited to the implied warranties of merchantability, fitness for a
particular purpose, freedom from contamination by computer viruses and non-infringement
of proprietary rights are disclaimed. Changes may be periodically made to the
information herein; these changes may or may not be incorporated in any new
version of the publication. If you have obtained information from any of the
State's web pages from a source other than the State pages, be aware that electronic
data can be altered subsequent to original distribution. Data can also quickly
become out of date. It is recommended that careful attention be paid to the
contents of any data associated with a file, and that the originator of the
data or information be contacted with any questions regarding appropriate use.
If you find any errors or omissions, we encourage you to report them to webmaster@state.il.usvia
e-mail.
Disclaimer of Endorsement
The Help Desk is a distributor of content sometimes supplied by third parties
and users. Any opinions, advice, statements, services, offers, or other information
or content expressed or made available by third parties, including information
providers, users, or others, are those of the respective author(s) or distributor(s)
and do not necessarily state or reflect those of the Help Desk and shall not
be used for advertising or product endorsement purposes. Reference herein to
any specific commercial products, process, or service by trade name, trademark,
manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation,
or favoring by the State.
Disclaimer for External Links
The Help Desk section contains links to other related World Wide Web Internet
sites and resources. The Help Desk is not responsible for the contents of any
off-site pages referenced. The user specifically acknowledges that the State
is not liable for the defamatory, offensive, or illegal conduct of other users,
links, or third parties and that the risk of injury from the foregoing rests
entirely with the user. Links from the State of Illinois's web pages on the
World Wide Web to other sites do not constitute an endorsement from the State.
These links are provided as an information service only. It is the responsibility
of the web surfer to evaluate the content and usefulness of information obtained
from other sites. Since the Help Desk section is not responsible for the availability
of these outside resources or their contents, you should direct any concerns
regarding any external link to its site administrator or webmaster.
Disclaimer of Duty to Continue Provision of Data
Due to the dynamic nature of the Internet, resources that are free and publicly
available one day may require a fee or restricted access the next, and the location
of items may change as menus, home pages, and files are reorganized. The user
expressly agrees that use of the State's web site is at the user's sole risk.
The State does not warrant that the service will be uninterrupted or error free.
The documents and related graphics published on this server could contain technical
inaccuracies or typographical errors. Changes are periodically added to the
information herein. The State and/or its respective agencies and programs may
make improvements and/or changes in the information and/or programs described
herein at any time.
Security
The Illinois Technology Office (ITO), as developer and manager
of this web site, has taken several steps to safeguard the integrity of its
communications and computing infrastructure, including but not limited to authentication,
monitoring, auditing, and encryption. Security measures have been integrated
into the design, implementation and day-to-day practices of the entire (ITO)
operating environment as part of its continuing commitment to risk management.
This information should not be construed in any way as giving
business, legal, or other advice, or warranting as fail proof, the security
of information provided via (ITO) supported web sites
Choice of Law
Construction of the disclaimers above and resolution of disputes thereof are
governed by the laws of the State of Illinois. The laws of the State of Illinois,
U.S.A., shall apply to all uses of this data and this system. By use of this
system and any data contained therein, the user agrees that use shall conform
to all applicable laws and regulations and user shall not violate the rights
of any third parties.
This privacy notice applies to the following Help Desk section URLs:
/helpdesk/
/helpdesk/faq.cfm
/helpdesk/contact.cfm
/helpdesk/privacy.cfm
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