Utility FAQ
How do I get my water connected, where are you located and other helpful information

ONLINE SERVICES:

You can now pay Utility bills online with a Master Card/Visa Credit or Debit card.

MISSION STATEMENT:

The mission of the Utility Collections Division is to provide timely, efficient and exemplary service to all of our customers.

PROGRAM DESCRIPTIONS:

The Utility Collections Department provides accurate monthly utility billing to the citizens of Killeen and provides customer service to citizens initiating, transferring or disconnecting services. The department also initiates the water and sewer tap process for new structures and collects payments for the taps. Meter services provided by the department include monthly reading, monitoring for suspected leaks, raising meter boxes and installing meters.

ACCOMPLISHMENTS:

Implemented "Seniors Count" program revisions to provide additional utility bill assistance to senior citizens and added transportation assistance to the program.

Initiated new meter edit procedures that resulted in a 33% reduction in meter checks during meter reading and allowing for completion of all monthly cycle billing by the last day of each month

Increased customer accounts utilizing automated bank drafting service by 41%

Read a total of 364,523 meters during calendar year 2002 with over 99.5% accuracy

ISSUES AND SERVICES:

Meter reading on a timely basis so that billing is kept on schedule is becoming more difficult with the growth rate of new structures and annexed properties. Staff will seek to automate reading with radio read technology, which will improve accuracy and increase the number of meters read daily.

Offering on-line customer service to our customers is a priority, to enhance our customer service as well as automate many of the staff activities involved with customer service.

KEY OBJECTIVE :

Maintain current levels of service and seek methods to provide more timely service and reduce the amount of waiting time for citizens visiting the department.

You can reach the Utility Collections Department at 501-7800 (automated).
Please leave your name and number, and we will call you back!

Or E-mail: Utility Billing