DIVISION DESCRIPTION
The Department of Information Technology’s responsibilities fall into three categories.
• Operation of IT and communications infrastructure including all related equipment, software and personnel.
• Governance of IT investments in support of the city staff, management and City Council.
• Procurement of technology on behalf of the Departments and Divisions in the City of Killeen
Also included in our responsibilities is the operation and maintenance of the enterprise resource planning software.

MAJOR DIVISION GOALS
• Provide technical service to enhance the efficiency and effectiveness of our customer; maximizing their productivity.
• Provide City of Killeen employees and Council members with the most current hardware and software at a reasonable cost.

WHAT WE ACCOMPLISHED IN FISCAL YEAR 2007-2008
• 84 computer, four server, and 44 laptop replacements.
• City Works asset management expansion and training.
• Linking of plats to subdivision in GIS maps.
• Install three telephone systems: Animal Control, Transfer Station, and Water and Sewer.
• Implemented interactive voice response system for Utility Collections and Municipal Court.
• GIS Day Event.
• Added six new sites: Water and Sewer, Animal Control, Transfer Station, Solid Waste Admin, Recreation Center, Senior Center.
• Website expansion.
• IBM and HTE software upgrades.
• Building Permits on-line.
• EMS field reporting and Fire RMS installation.


WHAT WE PLAN TO ACCOMPLISH IN FISCAL YEAR 2008-09
• The highest priority for IT is to reduce the cost of ongoing operations. Our goals are achieved through standardization, contract renegotiation, and innovation.
• Expand our document imaging program.
• Staffing to maintain GIS feature classes and attributes is an ongoing concern.
• Security master plan update for city owned facilities
• Expand GIS Day Event
• Consolidating telecommunications and renegotiating contracts.
• Expand our GIS program by creating links to Building Permits, Golf course, cemetery, and CDBG, deploying to the field traffic signs and signals asset management, deploying asset management at Water & Sewer, and field access for Fire Department information.
• Continue elimination of recurring telecommunications costs by implementing wireless connections.

MAJOR NEW PROGRAMS AND SERVICES
• Staffing to provide top quality technical service support to our customers.
• Upgrading of the storage system.
• Staffing to analize GIS feature classes and attributes.
• Increase network security implentation.