Continuing Education Providers Frequently Asked Questions
Provider Application Questions
1. I want to apply to become a continuing education provider, what
do I need to do?
2. What do I list for the #10 “Background Qualifications” on
the continuing education provider application form?
3. Am I required to submit a “business plan” and
what do I address?
4. Do I have to register with the Department to become a continuing education
provider?
5. There are rules that continuing education providers must abide by,
where can I find them?
6. How much is my continuing
education provider application fee?
7. Are schools, such as community
colleges, required to pay the provider application fee?
8. Is my continuing education
provider application fee refundable?
9. What address do I use for the provider’s
physical address if I have several offices around the state?
10. If my mailing address is the same
as the physical address, can I write “Same” for the contact person
mailing address?
11. If my provider information changes,
such as a mailing address, email address, contact person, phone number, do
I need to let the Department know of the changes?
12. How do I know which “Provider
Type” to select for my continuing education business?
13. Can my
contact person have multiple e-mail addresses?
14. When I fill out the continuing education
provider application section on background/qualifications, do I have to list
the qualifications of each instructor?
15. I need instructors, does TDLR have a list to choose from?
16. If my course instructor is sick,
and can’t teach a scheduled course, can another teacher substitute?
17. Do my continuing education course instructors
need a certain license rank in order to teach?
18. Do I also have to be approved as a provider
by the Texas Workforce Commission (TWC)?
19. If I want
to be a continuing education provider and offer classes for several different
programs, must I submit a separate continuing education provider registration
for each occupation (electrician, auctioneer, air conditioning and refrigeration,
etc.)?
20. How soon will I be notified that I am
a registered continuing education provider?
21. I sent a continuing education provider application and I received
an RFI letter. What is an RFI?
22. Will my provider application be reviewed
more quickly if I deliver it by hand, or send it overnight?
23. As soon as I respond with the additional information, will my provider
application be approved ASAP?
24. When will I be notified that I need
to renew my provider registration?
25. How long is my provider registration
valid?
26. My provider registration has expired. Do my courses expire too?
27. What must be included in my provider’s
advertisements?
28. How is my provider compliance determined?
29. How soon must I issue a participant
a course completion certificate, and what must that certificate contain?
30. How soon must I submit a course completion
report to the Department?
31. How do I submit a course completion
report electronically?
32. What is a PIN? How do I locate
my PIN? I lost my PIN, what do I do?
33. What information must I be able to
give the participant?
34. What information must I be able to
give to the Department?
35. Where do I go to see the list of approved providers and courses?
36. I am a cosmetology continuing education provider, what is the $5.00
fee that is required by the Department?
1. I want to apply to become a continuing education provider, what
do I need to do?
To become a TDLR approved continuing education provider, complete the Department’s
provider application and submit it along with the required application fee. Please
make sure that application is complete and includes all items listed under #
10 “Background Qualifications” in the provider application instructions
before submitting to the Department.
2. What do I list for the #10 “Background Qualifications” on
the continuing education provider application form?
Provide
the department a brief summary of how you will develop and deliver consistent,
quality education. You should be able to demonstrate a commitment to continuous
improvement and excellence in continuing education.
3. Am I required to submit a “business plan” and what do
I address?
The business plan should say what the provider will do if there is a question
about refunds, bad weather, instructor “no shows”, canceling a
class, and policies regarding conduct, attendance and enrollment, etc. If the
provider has business activities in addition to continuing education, the business
plan only needs to address the continuing education portion of the business.
4. Do I have to register with the Department to become a continuing education
provider?
Yes. You must submit your request on department-approved forms along
with the required fees, description of capability and business plan.
5. There are rules that continuing education providers must abide by,
where can I find them?
The Continuing Education Providers Administrative Rules Chapter 59 are located
at http://www.license.state.tx.us/ce/cerules.htm.
Note that each license type has its own CE rules usually found in section
number 25 of that occupations rules.
6. How much is my continuing education
provider application fee?
The provider application fee is $250.00. This fee is set by rule in Chapter
59.80.
7. Are
schools, such as community colleges, required to pay the provider application
fee?
Yes. All those intending to be a provider for continuing education must pay
the provider application fee.
8. Is my continuing education provider
application fee refundable?
No. The fee is paid to process the application and is non-refundable.
9. What address do I use for the provider’s
physical address if I have several offices around the state?
The provider should choose the headquarters office, and use that address for
the provider application. The address should be the actual business location
of the provider where all records will be kept for auditing purposes.
10. If my mailing address is the same
as the physical address, can I write “Same” for the contact person
mailing address?
Yes. However, remember that the physical address can’t be a post office
box address.
11. If my provider information changes,
such as a mailing address, email address, contact person, phone number, do I
need to let the Department know of the changes?
Yes. All the information requested on the application must be kept current.
Please submit changes in writing, e-mail to ce@license.state.tx.us or
by fax at 512-463-1512. Make sure that all pertinent information is included,
such as provider name, license number, etc.
12. How do I know which “Provider
Type” to select for my continuing education business?
If your company is solely in the business of providing education, select “School.” If
your company is in business and also provides education, select “Private
Business.” If your organization is an association and also provides education,
select “Association.”
13. Can my
contact person have multiple e-mail addresses?
No. The email address provided will be the one that will receive the email
confirmations when posting a CE roster.
14. When I fill out the continuing education
provider application section on background/qualifications, do I have to list
the qualifications of each instructor?
No.
15. I need instructors, does TDLR have a list to choose from?
No. It is up to the approved continuing education provider to hire competent,
knowledgeable instructors. A continuing education provider must ensure
that instructors possess both the subject matter knowledge they are teaching
as well as the teaching ability required to impart the information.
16. If my course instructor is sick, and
can’t teach a scheduled course, can another teacher substitute?
Yes. The department’s rules only require instructors to know the subject
they teach and to have the ability to teach that subject. The continuing education
provider is responsible for ensuring all courses are taught in a manner conducive
to learning.
17. Do my continuing education course instructors
need a certain license rank in order to teach?
No. The department’s rules only require instructors to know the subject
they teach and to have the ability to teach that subject.
18. Do I also have to be approved as a provider
by the Texas Workforce Commission (TWC)?
You should review TWC requirements to see if you require approval to operate
in the State of Texas, or if you qualify for an exemption. You may wish to
check Chapter
132 section 132.002 of the Education Code, as well as “The
Approval Process” and “Career
Schools and Colleges” Form PS-017. You may wish to call 512-936-3100
for TWC’s Proprietary School program.
19. If I want
to be a continuing education provider and offer classes for several different
programs, must I submit a separate continuing education provider registration
for each occupation (electrician, auctioneer, air conditioning and refrigeration,
etc.)?
Yes. Separate continuing education provider applications and fees are required.
20. How soon will I be notified that I am
a registered continuing education provider?
You will receive a certificate of registration as soon as you are approved.
You may also wish to view TDLR's
License Search page and perform a search under “Continuing Education
Providers” to see if you are listed as a registered provider.
21. I sent a continuing education provider application and I received
an RFI letter. What is an RFI?
“RFI” stands for “Request For Information”. If the
Department needs additional information, you will receive notification of items
needed in order to approve a provider registration and/or course application.
22. Will my provider application be reviewed
more quickly if I deliver it by hand, or send it overnight?
No. Although the application will arrive sooner, it will take its place in
the “review” queue
of pending applications.
23. As soon as I respond with the additional information, will my provider
application be approved ASAP?
Processing time will depend on the
workload at the time the information is received.
24. When will I be notified that I need
to renew my provider registration?
Approximately 90 days prior to expiration, TDLR will mail
a renewal application notice to the address of record for the provider. You
will need to complete this application and submit it with the renewal fee.
However, please note the renewal notice is a courtesy only; it is the provider’s
responsibility to renew in a timely manner.
25. How long is my provider registration
valid?
Provider registrations are valid for one year from the date
of issuance and may be renewed at the end of each registration period. To renew
a registration, a provider must submit to the Department a completed renewal
application form with the required fee.
26. My provider registration has expired. Do my courses expire too?
Yes. If a provider’s registration expires, all course approvals for that
provider expire upon the expiration of the registration. And provider information
will not be available on the website.
27. What must be included in my provider’s
advertisements?
You should include your provider number and course number assigned by the Department.
Your web page announcements about courses are considered advertisements. You
should not publish false or misleading advertisements. Any advertisement which
lists a fee should show all course fees in the same place in the advertisement,
and with the same size and type of print. If you require participants to buy
course materials which are not included in the course fees, those extra fees
must be listed in the advertisement.
28. How is my provider compliance determined?
Department employees and representatives may audit your business and any continuing
education courses you offer. Audits may be conducted without prior notice.
Department employees and representatives are not required to pay fees for attending
a course they are auditing.
29. How soon must I issue a participant
a course completion certificate, and what must that certificate contain?
You must issue each participant who attended an entire course a course completion
certificate no later than 15 days after the course completion date. The certificate
must include the course name and TDLR course number, course completion date,
provider name and TDLR provider number, number of approved hours of continuing
education credit, signature of the provider representative and name, license
type and license number of the participant who attended.
30. How soon must I submit a course completion
report to the Department?
You must file electronically a course completion report no later than seven
days after the course completion date. The report must include the TDLR number
of the course, course completion date, TDLR provider number, the location where
the course was taught, the number of participants to whom a certificate was
issued, and the license number of each participant to whom a certificate of
completion was issued. The provider must keep participant course completion
records for a period of two years after completion of the course.
31. How do I submit a course completion
report electronically?
You will need to access TDLR’s Continuing Education
provider web page by using your license number and PIN, click on “Post
CE Rosters” from the column on the right, and enter the requested information.
Instructions can be printed from the link “Operations Manual” at
the bottom of the “Continuing Education Completion Reporting Site.”
32. What is a PIN? How do I locate my PIN? I lost my PIN, what
do I do?
After you have been registered as a provider, you will receive a Personal Identification
Number (PIN) on your registration certificate in the mail.
If you lose your PIN, contact TDLR at ce@license.state.tx.us or
fax your inquiry to 512-463-1512. Include provider name and TDLR assigned license
number and contact person.
33. What information must I be able to
give the participant?
If requested by a participant, a provider shall provide copies of the participant’s
records to the participant within 10 days of the request. A reasonable fee
to cover copying costs may be charged to the participant.
34. What information must I be able to
give to the Department?
If requested by the Department, a provider shall provide to the Department
all specified records within 10 days of the date of request.
35. Where do I go to see the list of approved providers and courses?
You can go to http://www.license.state.tx.us/ce/ce.htm and
click on to the appropriate program. You will be directed to the list of approved
providers and courses.
36. I am a cosmetology continuing education provider, what is the $5.00 fee that is required by the Department?
A cosmetology continuing education provider shall pay to the department a continuing education record fee of $5 for each licensee who completes a course for continuing education credit, as per Chapter 83.25 (j). A provider’s failure to pay the record fee for courses completed on or after February 1, 2006 may result in disciplinary action against the provider, up to and including revocation of the provider’s registration under Chapter 59 of this title.Course Application Questions
1. I am an approved TDLR continuing education provider and
want to offer continuing education courses, what do I do?
2. If I want to hold a continuing education course for license
renewal, does my course have to be approved by TDLR?
3. Can I provide approved continuing education
courses without submitting a provider application and being approved as a provider?
4. How much is my course application fee?
5. Can my course be advertised as a course
approved by TDLR before the approval letter is received by the provider?
6. How long are my course approvals valid?
7. Can I submit the same course year after
year?
8. What is an RFI?
9. As soon as I respond with the additional information, will
my course be approved ASAP?
10. How soon will I be notified that
my course has been approved?
11. How do I fill out the field for “TDLR
Provider Number” if I haven’t been assigned a number?
12. Can the instructor of my approved
course change the amount of time spent on a section for different presentations
of the same course?
13. Can the instructor of my approved
course change the course content?
14. My instructor had to leave, can another instructor take
over?
15. Can instructors co-teach?
16. Can my timed subject matter outline
be very general?
17. If I offer the same course for different
occupations (electrician, auctioneer, etc.), is a separate course application
required for each occupation?
18. If I offer the same course in different
languages (English, Spanish, etc.), is a separate course application required
for each language?
19. I would like a separate course number with it’s own
expiration date even though I just submitted the same one in English, in this
case, would I submit another application with fee?
20. Can I offer continuing education course
credits for topics other than the required codes, required laws and rules,
and other required subjects?
21. Can I provide an approved continuing education
course at different locations under the same course number?
22. Can I present a course which was approved
for a different provider?
23. Are my courses required to
be open to enrollment so the public may attend?
24. Are continuing education hours the
same as CEUs?
25. How do I determine the course length?
26. Can I give a course which takes more
than one hour in segments of one hour each (for example, give a six hour course
so that one hour is taught each week for a period of six weeks)?
27. What is the difference between a computer-based course and a course
that is given over the internet?
28. Can I get a course approved that has text
only, with no graphics?
29. Am I required to verify the licensee participated in an internet
course for the full amount of time specified in the course application?
30. Can my course completion certificates be the same for both licensees
and for other attendees, such as building officials?
31. Are courses promoting a manufacturer’s
product acceptable for credit?
32. Are my course materials required to
be submitted along with the course application?
33. Can course materials submitted with
the course application be returned?
34. Are my course materials required to
have any specific characteristics?
35. How are my continuing education credit
hours determined?
36. What is the required minimum instruction
time required for an hour of continuing education credit from my course?
37. What are my course delivery requirements?
38. Am I allowed to use different course
delivery methods?
39. How does the Department make sure
that I am meeting Department requirements?
40. Can my course be updated during the
year to reflect rule or law changes or other content changes?
41. I want to change the name of my course, what do I do?
42. I want to change the amount of hours and or content, what do I
do?
43. We are required to keep up to date with the rules and
laws, isn’t
this changing the course content?
44. Where do I go to see the list of approved courses?
45. If
I go to a hair show, can I count that as CE hours?
1. I am an approved TDLR continuing education provider and want to
offer continuing education courses, what do I do?
Complete the TDLR course approval application and submit it along with the required
application fee and materials listed in the course application instruction sheet.
Please make sure that application is complete before submitting to the Department.
2. If I want to hold a continuing education
course for license renewal, does my course have to be approved by TDLR?
Yes. You will need to file a TDLR course approval application, fee, and submit
the course material for each course. You may download the course application
from the TDLR website. NOTE: A course may not
be offered until it has been approved by TDLR.
3.
Can I provide approved continuing education courses without submitting a provider
application and being approved as a provider?
No. You must be a registered as a TDLR approved continuing education provider
to give an approved continuing education course. However, you may submit your
continuing education provider application at the same time as you submit your
course approval applications.
4. How much is my course application fee?
The course application fee is $100.00, as set by rule Chapter 59.80.
5.
Can my course be advertised as a course approved by TDLR before the approval
letter is received by the provider?
No. Your course cannot be advertised as a TDLR approved course until the provider
receives a course approval certificate, or the provider has verified approval
from the Department.
6. How long are my course approvals valid?
Course approvals are valid for one year and may not be renewed. If the provider
ceases to hold a registration, all courses for that provider are terminated.
7. Can I submit the same course year after
year?
No. Courses are approved for one year only and cannot be renewed. A notice
of expiration for the courses will be mailed 90 days prior to the expiration
date. You need to submit another course application with $100.00 application
fee for each course submitted to replace any expired course. New course topics
may be similar to the expired courses; however, it is expected that the new
course material would reflect and entail all updates and changes in procedures,
law and rules, as well as improvements in the delivery of teaching based on
the experience with the previous course.
8. What is an RFI?
“RFI” stands for “Request for Information”.
If the Department needs additional information, you will receive notification
of items needed in order to approve the course(s).
9. As soon as I respond with the additional information, will my course
be approved ASAP?
Our division receives a steady amount of course
applications daily. Processing time will depend on the current workload.
10. How soon will I be notified that
my course has been approved?
You will receive a continuing education course certificate once the course
is approved by the Department. You may also check http://www.license.state.tx.us/ContinuingEducation/ContinuingEducationProvider.aspx to
see if the approved course has been posted.
11.
How do I fill out the field for “TDLR
Provider Number” if I haven’t been assigned a number?
If you are sending in a course application prior to receiving your provider
number, enter the word “APPLIED” in the TDLR Provider Number field.
12. Can the instructor of my approved
course change the amount of time spent on a section for different presentations
of the same course?
No. For example, your course is approved for one hour on “Section One.” Your
instructor can not spend 15 minutes on “Section One” for a course
in Dallas, and 90 minutes on “Section One” in Laredo. Courses
are to be taught exactly how they were approved by the Department.
13. Can the instructor of my approved
course change the course content?
No. For example, your course is approved for two hours, with an hour for “A” and
an hour for “B.” Your instructor can not spend 45 minutes on “A,” 15
minutes on “B,” and add “C” for an hour. Courses are
to be taught exactly how they were approved by the Department.
14. My instructor had to leave, can another
instructor take over?
Yes.
15. Can instructors co-teach?
Yes, provided they are following the timed outline set for the course.
16. Can my timed subject matter outline
be very general?
No. The timed subject matter outline should be specific. It must show the amount
of time spent on each topic and page #’s to references. If different
delivery methods are used, each should be included on the application and stated
on the timed outline.
Note: Please remember that one hour of continuing education credit equals 50 minutes of actual instruction time. Additional time spent on registration, attendance verification, pre-course announcements, completion of the course roster and evaluations should not be included when calculating the classroom time for purposes of determining the number of classroom hours.
17. If I offer the same course for different
occupations (electrician, auctioneer, etc.), is a separate course application
required for each occupation?
Yes. You are required to submit separate applications and fees. You must register
as a provider for each type of occupation, and also get each course approved
for each provider type.
18. If I offer the same course in different
languages (English, Spanish, etc.), is a separate course application required
for each language?
No. If the same course is given in different languages, separate applications
and fees are not required. However, course documentation for each language
must be submitted in the same way as the original course. This includes timed
topic outline and or any reference material.
19. I would like a separate course number with it’s own expiration
date even though I just submitted the same one in English, in this case, would
I submit another application with fee?
Yes.
20. Can I offer continuing education
course credits for topics other than the required codes, required laws and
rules, and other required subjects?
No. Only the required codes, TDLR laws and rules, and specified subject matter
will get continuing education credit. Non-required courses may be taught, but
will not receive TDLR continuing education credit.
21. Can I provide an approved continuing education course at different
locations under the same course number?
Yes, you can provide approved courses at different locations under one course
registration number. Note: Keep in mind that courses must
be taught in the same manner at all locations.
22. Can I present a course which was approved
for a different provider?
No. You may only present your approved courses.
23. Are my courses required to be open to enrollment so the public
may attend?
No. However, if your courses are open to the public and non-licensed individuals
attend, do not file attendance records for those non-licensees.
24. Are continuing education hours the
same as CEUs?
No. The Department is concerned only with continuing education hours. One hour
of continuing education credit is equal to 50 minutes of actual instruction
time.
25. How do I determine the course length?
Although the final course length is determined by the Department, your timed
subject matter outline and course materials help establish the course length.
For example, if your course application lists six hours continuing education
credit, and both your course material and your timed subject matter outline
have five and one half hours of required code or other program material, and
one half hour of state laws and rules, your course will receive six hours credit.
This assumes that upon review the material did take six hours to complete.
26. Can I give a course which takes more
than one hour in segments of one hour each (for example, give a six hour course
so that one hour is taught each week for a period of six weeks)?
Yes. However, you are responsible for documenting completed attendance. Licensees
may not be given partial continuing education credits. For example, a person
who completes five out of six sections of a six hour course will not get any
credit for the course. The provider may allow such a person to complete the
missing section in the provider’s next class.
27. What is the difference between a computer-based
course and a course that is given over the internet?
If you download a course from an internet site, and then install it on your
computer in order to take the course, that is a computer based course. If you
go to an internet site and take the course at that site, the course is an internet
course.
28. Can I get a course approved that has
text only, with no graphics?
No. Chapter 59.30(g) (2) requires “appropriate illustrations and graphics
to show concepts not easily explained in words.” A text only presentation
will not be “conducive to learning” as required by Administrative
Rule §59.51(a).
29. Am I required to verify the licensee participated in an internet
course for the full amount of time specified in the course application?
Yes. Providers are held responsible for ensuring that students attend courses
for the number of hours specified on the course application. The provider must
be able to verify course attendance (such as a computer time clock to monitor
an internet course) to ensure participation as required by Administrative Rule §59.51(l).
30. Can my course completion certificates be the same for both licensees
and for other attendees, such as building officials?
Yes. Course completion certificates can be the same.
31. Are courses promoting a manufacturer’s
product acceptable for credit?
No.
32. Are my course materials required to
be submitted along with the course application?
Yes. Course materials include items such as textbooks, videos, tapes, handouts,
study material, a sample course completion certificate and any additional documentation
such as an instructor manual, educational objectives, and pre- and post-assessments.
Standard materials such as national codes do not have to be submitted if it
can be determined that the TDLR continuing education staff already has a copy.
33. Can course materials submitted with
the course application be returned?
Yes. Although timed course outlines and instructor manuals will not be returned,
other materials may be returned if a pre-paid package or delivery account number
and written request are sent with the application materials. Please note that
the U.S. Postal Service requires items weighing more than one pound to be handled
by postal clerks, and that TDLR can not accommodate this special delivery requirement.
34. Are my course materials required to
have any specific characteristics?
Yes. They are required to have appropriate grammar, spelling and punctuation;
appropriate illustrations and graphics to show concepts not easily explained
in words, and a comprehensive presentation of subject matter.
35. How are my continuing education credit
hours determined?
The Department reviews course applications and materials to determine the number
of hours of continuing education credits to approve for a course. One hour
of continuing education credit is equivalent to 50 minutes of actual instruction
time. The Department may not approve courses in increments of less than one
hour.
36. What is the required minimum instruction
time required for an hour of continuing education credit from my course?
An hour of continuing education credit requires a minimum of 50 minutes of
instruction.
37. What are my course delivery requirements?
Providers must make sure that courses are delivered in a manner conducive to
learning, instructors possess the subject matter and knowledge they are teaching,
and instructors have teaching ability. Providers are responsible for the conduct
and administration of their courses, including the punctuality of classroom
sessions, verification of participants attending, and instructor performance.
Providers must also ensure their courses are presented in the same way as described
on the approved course application.
38. Am I allowed to use different
course delivery methods?
Yes. Classroom, internet, and computer-based courses are allowed. Classroom
courses may use visual presentations to increase interest.
39. How does
the Department make sure that I am meeting Department requirements?
Department employees review all applications and may conduct on-site audits
of a provider and any continuing education course offered by a provider. Audits
may be conducted without prior notice. Department employees and representatives
conducting an audit are not required to pay a fee for attending a course.
40.
Can my course be updated during the year to reflect rule or law changes or
other content changes?
Yes. Courses must be updated if rules or laws change that effect the course
content. Please submit the updates to TDLR for review and approval prior to
instruction. Small changes in your course can be made, but major changes require
a new course application and application fee.
41. I want to change the
name of my course, what do I do?
Submit your request in writing stating the changes. Example: current
course name to new course name, course number and provider number. Content
and or timed outline cannot be changed or edited.
42. I want to change
the amount of hours and or content, what do I do?
Submit course application, fees, and required material.
43. We are required to keep up to date
with the rules and laws, isn’t
this changing the course content?
No. Providers are expected to change
and update only with what pertains with the laws and rules.
44. Where
do I go to see the list of approved courses?
You can go to http://www.license.state.tx.us/ce/ce.htm and
click on to the appropriate program. You will be directed to the list of approved
courses.
45. If I go to a hair show, can I count that as CE hours?
A hair show would not count to satisfy the required CE hours. However, if a
course is being offered at the hair show and that course is registered with
TDLR under an approved provider then yes that course will count as CE credit.
Complaint Questions
1. How do I file a complaint?
2. What is the provider required to do when notified about a complaint or an audit?
3. Are there penalties to the provider for violations of the continuing education requirements?
4. What activities are considered violations of this chapter which may result in administrative penalties or administrative functions?
You may fill out the online Complaint Form from our website. If you have any questions, please feel free to contact the Department at 800-803-9202 ( Texas only), 512-463-6599 or complaints@license.license.state.tx.us.
2. What is the provider required to do when notified about a complaint or an audit?
A provider is required to cooperate fully with the Department, its employees and representatives in the investigation of a complaint or performance of an audit.
3. Are there penalties to the provider for violations of the continuing education requirements?
Yes. If a person violates any provision of this chapter, or any provision of the statute or rule administered by the Department, or a commission or executive directive order, the Department may assess administrative penalties pursuant to Title 2 Occupations Code, §§51.301 and 51.302 or administrative sanctions or pursuant to Title 2, Occupations Code, §51.353.
4. What activities are considered violations of this chapter which may result in administrative penalties or administrative functions?
The following activities are examples of violations of this chapter:
- changing a program’s teaching methods or course content without the approval of the Department;
- issuing a certificate of completion to an individual who did not complete the approved course;
- refusing to issue a certificate of completion to an individual who has satisfactorily completed an approved course;
- fraud or misrepresentation in an application process for provider registration or course approval;
- fraud or misrepresentation regarding maintenance of records, teaching method, program content, or issuance of certificates or;
- failing to cooperate with the Department in an investigation or audit.
Physical Address:
Texas Department of Licensing and Regulation
920 Colorado
Austin, Texas 78701
Mailing Address:
Texas Department of Licensing and Regulation
P.O. Box 12157
Austin, Texas 78711
Telephone Numbers:
Telephone: (512) 463-6599
Toll-Free (in Texas): (800) 803-9202
Fax: (512) 463-1512
Relay Texas-TDD: (800) 735-2989
You may also send e-mail questions to the Continuing Education program at ce@license.state.tx.us.
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