TexasOnline was established by the Texas Department of Information Resources (DIR) and is managed by Texas NICUSA, LLC.
TexasOnline is the official eGovernment web site for the State of Texas. As the primary resource for Texas web-based services, TexasOnline provides state agencies and local governments with the expertise to automate routine tasks into interactive online applications for citizens and businesses. In addition to application development, TexasOnline provides government entities with essential support services such as:
TexasOnline supports the Texas Department of Information Resources strategic goals to:
We hope you find this site useful, informative, and enjoyable.
TexasOnline currently offers more than 870 online services. Since inception in 2000, the website has:
If you would like to learn more about TexasOnline, please contact:
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Our press kit includes news releases, a TexasOnline Brochure (PDF), and copies of press coverage.
For news media questions, please contact:
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TexasOnline is compliant with the Americans for Disabilities Act and Section 508 of the Rehabilitation Act of 1973.
The Texas Legislature mandated that TexasOnline be self-supporting, with no funding provided by the State. The contract with Texas NICUSA, LLC is a self-funded, transaction-based model.
TexasOnline provides constituents with an easy, efficient way to conduct business with Texas government. State agencies and local governments gain efficiencies from offering web-based services and enabling citizens to process transactions at their convenience.
The State and its agencies own the information collected by applications on TexasOnline. The owner of each application directs how that data is used and released to the public according to applicable laws. TexasOnline has a separate privacy policy which details how information is collected and handled.
Texas NICUSA, LLC maintains the security of TexasOnline to the highest standards of government, commercial, and financial institutions. Our current security standards comply with Payment Card Industry Data Security Standards (PCI-DSS), Texas Administrative Code (TAC) 202, and the Texas Public Information Act (Chapter 552), as well as industry best practices that include the following organizations: The Information Technology Laboratory (ITL) of the National Institute of Standards and Technology (NIST) and The Software and Network Security Institute (SANS).
Participation in TexasOnline is voluntary. However, SB187 requires that state agencies consider the use of TexasOnline for services provided via the Internet, including:
TexasOnline can develop and host applications which allow participating agencies to take advantage of the site’s infrastructure and security. TexasOnline also has the flexibility to allow agencies to host their own applications.
DIR is responsible for overseeing the general operations of TexasOnline, developing policies relating to TexasOnline operations, evaluating services to be provided on TexasOnline, and overseeing money generated for the operation and expansion of TexasOnline.
In 1999, the Texas Legislature authorized a pilot study to create an eGovernment framework that would provide citizens, local government, and state agencies with a single, secure structure to conduct business over the Internet. BearingPoint, Inc. was awarded the contract in May 2000 to develop and operate TexasOnline for the State.
On May 29, 2009, NIC Inc. (NASDAQ: EGOV) announced its acquisition of the TexasOnline contract from BearingPoint, Inc. Operating under the Austin-based Texas NICUSA, LLC subsidiary, NIC serves as prime vendor for TexasOnline. NIC is the outsourced enterprise portal manager responsible for operations similar to TexasOnline in 23 other states. NIC has focused specifically on electronic government services for more than 17 years and has gained the expertise and institutional knowledge to provide leadership for TexasOnline.
The State of Texas, in partnership with TexasOnline, has received the following national awards and recognition for its egovernment services:
Best of Texas – Best Sustainable Value
Center for Digital Government’s Best Fit Integrator Award – Long Train and Elegant Design in Portals
Best of the Web – 4th Place
Center for Digital Government Achievement Award – Government-to-Government Category
Taubman Center for Public Policy at Brown University, 7th Annual Study of State and Federal e-Government – Best State e-Government Site in the U.S.
Best of Texas – Demonstrated Excellence in Project Collaboration
Excellence Award for the Innovative Use of Technology in State Agencies – Awarded by the Texas Association of State Systems for Computing and Communications (TASSCC)
Ash Institute for Democratic Governance and Innovation – Top 25% Distinguished Program
American Council for Technology Intergovernmental Solutions Award
National Electronic Commerce Coordinating Council (NECCC) Cost Effectiveness Through e-Government Award, Internet Occupational License Renewal System – Finalist
National Electronic Commerce Coordinating Council (NECCC) Cost Effectiveness Through e-Government Award, Internet Occupational License Renewal System – Finalist
Best of Texas – Excellence in IT Collaboration
Best of the Web – 5th Place
Excellence Award for the Innovative Use of Technology in State Agencies – Awarded by the Texas Association of State Systems for Computing and Communications (TASSCC) for Texas Department of Public Safety (DPS) and TexasOnline Driver License Renewal System
NACHA (National Automated Clearing House Association) – George Mitchell Payment System Excellence Award
E-Gov – Trailblazer Award
Digital State Survey – 11th place in the "Electronic Commerce Category"
Government Executive – Grace Hopper Government Technology Leadership Award
TexasOnline acknowledges the following photographers or organizations as sources of some photographs used on TexasOnline.
For technical assistance with TexasOnline, call toll-free 1.877.452.9060 or email webhelp@texasonlinehelp.com.
For eligibility or fee-related questions, please contact the agency offering the service.
Frequently requested numbers: