If You Have a Complaint

Having a problem with your electric or telephone service can be frustrating and time consuming. The Public Utility Commission wants to help you through the complaint process to have the problem corrected as soon as possible.

• The PUC is your source for help and information about electric and telecommunications services in Texas.
  
  
• The Commission has jurisdiction over all local telephone service providers and investor- owned electric utilities.
  
  
• If you have a question or complaint about your electric or local telecommunications provider, the Public Utility Commission of Texas can help.

Please take a look at which utilities the PUC regulates.

Before You File a Complaint

• First, contact your electric or telephone company. Provide the company with a detailed description of the problem and all the necessary facts. The company should investigate your concern and let you know what action it plans to take.
  
  
• Then, if you do not hear from the company within a reasonable time, or if you are not satisfied with the company's action, you can file a complaint with the Customer Protection Division at the PUC.

Filing a Complaint with the PUC

Last Updated: 07/13/09

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