Get Help
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How to ... Get Help
NERSC has an online help desk where you can search FAQs and submit questions and problem reports. It is monitored by the NERSC consulting staff during business hours, M-F, 8-5 Pacific Time. See Getting Help at NERSC for more information.
The NERSC consulting, operations, and account support staff can assist you with your questions and requests. You will receive the fastest service if you directly contact the staff who can best respond to your inquiries. Consult the table below before contacting NERSC.
Our phone number is
(1-510-486-8600)
| For help with | Phone Menu Item | Hours (Pacific Time) | |
|---|---|---|---|
| Accounts | support@nersc.gov | 2 | M-F, 8-5 |
| Allocations | support@nersc.gov | 2 | M-F, 8-5 |
| General Help | consult@nersc.gov | 3 | M-F, 8-5 |
| Networking (ESnet) | trouble@es.net | 1-800-33-ESnet | 24 Hours |
| Passwords | support@nersc.gov | 2 | M-F, 8-5 |
| operator@nersc.gov | 1 | All other times | |
| Programming | consult@nersc.gov | 3 | M-F, 8-5 |
| Software | consult@nersc.gov | 3 | M-F, 8-5 |
| System Status | consult@nersc.gov | 3 | M-F, 8-5 |
| operator@nersc.gov | 1 | All other times | |
| Urgent Inquiries | consult@nersc.gov | 3 | M-F, 8-5 |
| operator@nersc.gov | 1 | All other times |
Consulting Staff
The consulting staff are members of the NERSC User Services Group (USG). This group provides a wide range of services to NERSC clients. Visit the help web page for more information.
Web Pages
We hope you can find almost all the information you'll need through the web pages.
Here you'll find links to our Help pages, software documentation page, computer description pages and online tutorials page.
