USU Family Medicine

Frequently Asked Questions about the University Family Health Center

1. What should you do if you cannot find a parking space?
There are 3 clinic designated parking spots in the car pool area. If they are full and there are no spaces remaining in the parking garage, please do not spend valuable appointment time looking. Go to the security desk to inform them that you have an appointment and they will find you a place to park.
2. How do I get a walk-in appointment?
UFHC does not have walk-in appointments. All patient appointments are scheduled. Please call the clinic to obtain a same day/ acute appointment. The clinic schedule ensures that there are several acute appointments available each day for unexpected illnesses. Note: If you walk in for an appointment, you will be given the next available appointment time, which could be several hours later.
3. How do I renew my medications?
To refill your prescription you can call or come by the clinic to request that your medications be refilled. We require 24 hours notice for medication refills. If your prescription is expired, you will need a new prescription. You can come in or call the clinic for renewal of your medications also. The staff will let you know if you need an appointment or whether this can be handled without being seen.
4. What do I do if there are no acute appointments remaining in the clinic and my child needs to be seen for an acute illness? We will make all attempts to accommodate sick children. If we are unable to see the child today you can call TRICARE to find an urgent care facility in your area that accepts TRICARE.
5. What options do we have for medical care when the clinic is closed?
- Drs. are on call 24/7 at 800-747-3661. You can call the on call doctor for advice/treatment at anytime.
- Go to urgent care after calling TRICARE. Notify UFHC after visit.

More Information

Phone messages: If you have a question or need to speak with a physician, you may call to leave a phone message. The clinic nurse, your doctor or the physician on call will typically return your call the same day. Non-acute messages may not be returned until the next day. If you need a more urgent reply, please inform the clerk when you call the UFHC at 295-3630. This is the only number available for leaving a message for your doctor. Do not call the Family Medicine Department.
Medication refills: Medication refills can be provided by the UFHC on a walk-in bases during clinic hours. The drive through satellite pharmacy is also available for refills by calling (301) 295-5500. The refill will be ready for pick-up in 24 hours. Renewing a prescription is done by telephone consult. The prescription will be ready for pick-up in 24 hours.
Lab results: It is your physician's job to contact you about abnormal results. If you are interested in test results please call during the afternoon and leave a phone message. Pregnancy test results can be obtained on the same day if the UFHC receives a first morning urine specimen by 1000.
TRICARE: This is the DoD insurance plan for family members and retirees. Beneficiaries declare which of three plans they elect to participate in and receive all of their care through the primary care network in that plan. TRICARE PRIME is the DoD Managed Organization (HMO) Type Plan. More information is available at the Tricare website at http://www.tricare.osd.mil.
The UFHC is the TRICARE PRIME site for all active duty medical students. Other active duty members, family members and retirees affiliated with USUHS may choose the UFHC as their TRICARE PRIME enrollment site. DoD eligible patients not enrolled to Tricare Prime or enrolled to another Tricare Prime site may bee seen on a same-day space available basis. Contact the clinic or Healthnet at (877) 874-2273 or (301) 984-7533 for forms or questions.
Appointments and Phone Messages cannot be made by calling the University's Department of Family Medicine. All such patient related calls will be forwarded to the UFHC. The UFHC phone number is 295-3630.
Suggestions: If you have concerns about something that happened while you were in the clinic or an idea that might improve care, please bring it to the attention of the clinic director or patient contact representative.

Phone Numbers:

Emergency	911
Emergency Department NNMC	(301)295-4810
Emergency Department Walter Reed	(202)782-1199
Emergency Department Malcolm Grow	(301)981-2158
Emergency Department Bolling AFB	(202)767-5504
Emergency Department Ft. Meade	(410)677-2520
Emergency Department Ft. Belvoir	(703)805-0414
University Family Health Center (UFHC)	(301)295-3630