Phoenix Field Office
Pinal County Adult Detention Center

About Us

Who Are We?
Where Are We?
Hours and Visitations
Contacting Us
Local Procedures

 

Who Are We?

The Pinal County Jail houses 624 detainees under contract with ICE. The Pinal County Jail provides secure detention of adult males and females who are awaiting administrative removal proceedings, or are awaiting removal from the United States. ICE Detention & Removal Operations (DRO) has an Inter-Governmental Services Agreement (IGSA) with Pinal County, Arizona. Facility operations are administered by the Assistant Field Office Director of the Florence Detention Center in Florence, Arizona.

Detention and Removal Operations
Field Office Director: Katrina S. Kane
Assistant Field Office Director: John K. Crowther
(520) 868-5862

Where Are We?

Street Address:
Pinal County Adult Detention
Sheriff's Office
971 Jason Lopez Circle
Florence, AZ 85232
(520) 866-5014

Additional Contact Numbers:
Administration 8 a.m. - 5 p.m. Mon - Fri only (520) 866- 5014
Front lobby visitation (520) 866-5021, (520) 866-5017
Property/Inmate Accounts (520) 866-5055, (520) 866-5079
Inmate phones 888-288-9879

Additional information can be found via a link to FAQ for Pinal County Adult Detention.

Parking: Parking is available but limited. Please park in non-assigned parking. Vehicles parked in assigned parking or in unauthorized areas will be towed at owner’s expense.

Accessibility for Individuals with Special Needs: Handicapped parking is available, but limited.

 

Hours and Visitations

General Visitation:

Visiting Hours: Sunday – Saturday 7:30 a.m. – 7:30 p.m.

Public Visiting Hours: Administration visitor hours are from Sunday – Saturday 7:30 a.m. – 7:30 p.m.

Detainee Visitation: General visitation will be conducted in accordance with the following schedule:

Hours of visitation are 7:30 a.m. to 7:30 p.m. Sunday - Saturday Special visits during other days/hours may be scheduled by appointment. The Assistant Field Office Director, Assistant Officer in Charge, and Detention supervisors normally approve this. Visitors may call the Florence SPC at (520) 868-5862 and request to be transferred to one of the three listed above. Visitation Policy: The facility will accommodate visitation between visitors and detainees. Any disruptive conduct by either party will result in the termination of the visit and may have an adverse affect on future visits. Visitors must be in appropriate and socially accepted attire. If your visitor(s) bring children (17 years of age and younger), they are expected to remain under the direct supervision of the adult visitor(s) so they will not disturb others. Visitor(s) are permitted a 30 minute visit per detainee per visitation block. If the visiting room becomes overcrowded, visiting time will be shortened. Family units may be given additional time if circumstances allow. Persons on active probation, parole or other forms of conditional release must obtain permission prior to visitation. The permission must be from the individual agency supervising such conditional release, and from the Assistant Field Office Director of this facility. It is requested that visitors not bring hand carried parcels, packages, or other items, unless prior written approval from the Assistant Field Office Director or his/her designee has been given. The visitor(s) may be required to leave such items in a locker or their vehicle.

All hand held items will be searched.

Attorney Visitation Hours: 7:30 a.m. – 7:30 p.m. daily

Legal representatives (attorneys and paralegals) may visit detainees between the above hours, seven (7) days a week, to include meal hours, if necessary. Additional hours may be scheduled upon written request.

Walk-ins: To speak with a staff member, go directly to the Main Building and make inquiry of the assigned officer.

Consular Visits:

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the office of the ICE Assistant Field Office Director to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The Assistant Field Office Director can be reached at (520) 868-5862.

Clergy Visits:

Religious services are provided under contract with Good News, Jail and Prison Ministry, whose purpose is: "To meet the spiritual needs of both inmates and staff through ministry that includes evangelism, discipleship, and pastoral attention, while facilitating other religious faiths within the guidelines established by law and the individual correctional facility."

Visiting Restrictions:

1. All family / social visits are non-contact.
2. No firearms or weapons of any kind are permitted in the facility.
3. If visitors are or appear to be under the influence of alcohol or any drug, visitation will not be allowed.
4. Each detainee is permitted to have a maximum of two (2) visitors at a time. Visits will be limited to duration of 1 hour.
5. All visitors are subject to search.
6. Visitors are not allowed to pass or attempt to pass any items to detainees.
7. Children must be under control at all times.
8. While it is impossible to cover all approved or unapproved clothing, common sense and good judgment should always be used. Clothing that is revealing, IE; low cut front,, tank tops, tube tops, spaghetti straps, short shorts, see thru tops, and mini skirts are not permitted, We also restrict hats, sunglasses, purses, cell phones, along with all other electronic equipment.
9. Visitors are not allowed to chew gum in the facility.
10. Pinal County Adult Detention does not permit items to be brought in while visiting; we ask that you limit your personal items to car keys, and a valid state issued identification card. Those visitors with infant children will be permitted, 1 bottle, 1 blanket, and 1 diaper. Other food and drink items are prohibited in the facility.
11. If contraband such as drugs, alcohol, or weapons are found on any person, that person may be subject to prosecution.

Search Procedures:

Visitor Searches – Visitors and their property shall be subject to search before entering the visitation area.

• All visitors shall be required to clear a metal detector and/or a pat search by a staff member of the same gender.
• No firearms or weapons of any kind are permitted.
• Visitors refusing to be searched shall be denied entrance. This denial shall extend to the visitor and all who accompany them.
• When a reasonable suspicion exists that a visitor possesses illegal contraband, and upon appropriate authorization, the visitor’s vehicle (If located on Government owned/leased property) may be searched. Sheriff’s Office Personnel will conduct the search; the owner/user shall be present during the search. (If a visitor is found to be in possession of illegal contraband, the vehicle shall be searched.)
• When a visitor is found to possess contraband, the visit may be denied or terminated by the Detention Supervisor.

When a visitor is found to possess illegal contraband, the visit shall be denied or terminated and the Detention Supervisor shall notify the Sheriff’s Department for possible prosecution.

 

Contacting Us

Detention:

Detainees held in the facility were transferred into Pinal County Adult Detention by Immigration and Customs Enforcement. If you need information about a detainee you may call (520) 868-5862 during normal business hours. (Please do not call until the detainee has been in our custody for at least 24 hours). When you do call, please have his or her biographical information ready, including first, last and hyphenated names, any alias names he/she may use, date of birth and country of birth. If you do not have this information, we may not be able to help you.

The only information you will receive is the detainee’s alien registration number. If you need to get in touch with a detainee you must call (520) 868-5862 follow the instructions for leaving a detainee message and leave the detainee’s full name, alien registration number and a telephone number where you can be reached. He or she will be given your message.

Freedom of Information Act (FOIA):

All FOIA/PA requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include your full name, any other names used, date of birth, place of birth, A-number, and your address and telephone number, so that we may contact you if we have any questions.

Mail your FOIA/PA request to:

Mail (U.S.Postal System and all overnight mail/Fedex):
Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, DC 20536

Phone – 1-866-633-1182
E-mail – ICE-FOIA@dhs.gov

Finding the status of your case:

Immigration Court:
For information about a matter before the Immigration Court you may contact them at 1-800-898-7180. Applications for relief from removal, stay of removal, and other applications requested by the Immigration Judge must be filed directly with the Immigration Court at the address above.

Board of Immigration Appeals (BIA):
For information about a matter before the Board of Immigration Appeals (BIA) you may contact them at (703) 605-1007 where you can obtain automated information and/or speak to a live representative during office hours. Their menu of automated options includes:

• Information about the Board's mailing address, location, and web site information
• Appeals and motions
• Transcripts and briefs
• Board decisions and stays of deportation
• Change of address

Legal Help:

Click the link for a list of pro bono representatives who might be able to assist you.

Press Information Office:

For press inquiries, please contact the ICE Public Affairs Officer in Phoenix, Arizona at (602) 514-7321.

Feedback:

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well.

To comment on the services provided at this office, please write to U.S. Immigration and Customs Enforcement, Assistant Field Office Director, 3250 N. Pinal Parkway, Florence, AZ 85232.

If you feel that an ICE employee or a facility employee mistreated you and wish to make a complaint of misconduct, you may call or write to:

Director of Detention and Removal Operations
U.S. Immigration and Customs Enforcement
Service Processing Center Florence
3250 N. Pinal Parkway
Florence, Arizona 85232
(520) 868-5862

or

Office of Professional Responsibility
425 “I” Street, NW
Room 3260
Washington, DC 20229
(877) 246-8253

You may also file a complaint by filing a DHS Form I-847.

 

Local Procedures

Bonds:

To post a Departure or Delivery Bond: Pinal County Adult Detention does not take bonds; all bonds must be paid at an Immigration and Customs Enforcement office. The nearest ICE office is the Florence SPC located at 3250 N. Pinal Parkway, Florence Arizona. These bonds are posted when a person has been placed into Removal/Deportation Proceedings while in the United States. The person supplying the bond money must show proof of identity. This person (the obligor) is responsible for ensuring that the alien presents himself before an officer or agent of this agency whenever a request is made. For bond information, please call (520) 868-5862 and ask to speak to the Deportation Officer handling the case. You must have the last name of the detainee and alien registration number before calling.

Commissary:

Food services and inmate commissary are provided through a contract provider that assures the daily meals are nutritionally balanced and contain 3,000 – 3,200 calories daily. Phone cards are also available for purchase through the commissary.

Mail:

Sending Mail:
The facility permits all detainees to mail the following at government expense: (1) all special correspondence; and (2) a reasonable amount of general correspondence (no more than five items per week). The facility generally does not limit the amount of correspondence detainees may send at their own expense, except to protect public safety or facility security and order. Free postage is generally limited to letters weighing one ounce or less, with exceptions allowed for special correspondence. In compelling circumstances, the facility may grant exceptions for general correspondence and other mail.

Receiving Mail:
Detainees can receive mail from anyone they know personally. The letter/mail must have the detainee's immigration number (File Number), barracks and bunk number, plus the sender's name and address (required). All incoming social and legal mail will be opened and inspected in the presence of the detainee for contraband. The mail is not read, only inspected by the delivering officer. If the mail is not accepted or inspection permitted, it will be returned to sender in the presence of the detainee.

Detainee mailing address:
Detainee Name
"A" Number or Register Number
Building#, and Pod #
Pinal County Adult Detention
971 Jason Lopez Circle
Florence, AZ 85232

When a detainee departs the facility, the mail is sent to the forwarding address. If non-available, the mail is endorsed: “No Forwarding Address, Return to Sender”, and then returned to the Post Office.

Medical Care:

The facility is staffed 24 hours a day, 7 days a week with qualified medical staff of United States Division of Immigration Health Services (USDIHS). They are responsible for the medical services provided at the facility for all ICE detainees. If a medical emergency arises that the USDIHS staff is unable to control or is beyond the scope of their practice, or the detainee is in need of more comprehensive care, the detainee will be referred to the nearest emergency medical facility.

Money:

Detainee Sending Money Out:
Detainees may release funds outside the facility in the form of a U.S. Postal money order to their spouse and other family members based on a case-by-case basis. This is done through the Detention Supervisor who can make arrangements to purchase money orders. The exchange of money between a detainee and officer is accomplished through an agency receipt form and the purchase of the Money Order. All expenses associated with the conversion and mailing of the funds will be the responsibility of the detainee making the request.

Receiving Money:
It is permissible for a detainee to receive money orders and checks via the mail system. It is not advisable that cash be sent via the postal service. A private entity provides limited check cashing services at the facility for a fee. Money orders can be exchanged for cash on a case-by-case basis. Personal checks are not cashed, but will be placed in the detainee’s property with a receipt signed by the detainee and immigration officer. A receipt is provided to the detainee and will be released to them when they are released or removed from the facility. The agency staff is not responsible for cash lost in the mail system. During visiting hours, visitors can deposit cash in the detainee’s account at the Florence SPC.

Packages:

Sending Packages:
A detainee may send out packages at his or her own expense. In some cases, the agency may pay for an indigent detainee to send packages within the United States.

Receiving Packages:
A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with written approval of an Immigration Detention Supervisor from the Florence SPC. No items should be sent to a detainee without the supervisor’s approval. Also, hygiene items are not permitted from outside sources. They are issued at the facility. Do not send magazines and photographs depicting nudity or explicit sexual acts. Material offering training in martial arts, destructive device manufacturing or similar devices is prohibited. Any food items received will be confiscated and destroyed in the presence of the detainee. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, lap-top computers, radios, etc.) will be accepted. All property approved to be received must be delivered to the Florence SPC; No detainee property is stored by Pinal County Adult Detention.

Religious Services and Observances:

Detainees in the facility have access to religious resources, services, instructions, and counseling on a voluntary basis. See "Clergy Visits" above. Detainees are extended the opportunity to pursue any legitimate religious belief or practice within the constraints of security and safety.

Smoking:

This is a non-smoking facility. No cigarettes, tobacco or smoking paraphernalia is allowed.

Making Telephone Calls:

Telephones are available in the housing area for detainees to use. Telephone calls are debit or collect calls, and made at the expense of the detainee or the person called.
All detainee calls are suspended at count time, in the event of an emergency and/or when the staff determines it is necessary to ensure the safety of officers and detainees at the facility.
Pre-paid phone cards may be purchased by the detainee through the commissary for use with the phones located in the dormitories. These cards may be used for all calls, local, national and international long distance calls. Only facility purchased cards may be used in facility phones – detainees cannot use personal phone cards. International, national and local collect calls may be made on these phones as well.

Consular and Attorney Phone Calls:

Detainees can call their consulates or embassies free of charge, as well as several pro bono (free) legal organizations. Those numbers are updated as necessary.

Calling a Detainee:

The facility provides a “Detainee Message Center” which allows outside callers to leave urgent messages for detainees. To leave a message the caller must call (520) 868-5862, ext. 8388 and wait for instructions to leave a message. Messages may be left in English or Spanish.

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