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Consumer Complaints
NCUA’s Consumer Assistance Hotline 1-800-755-1030
Press 1 for share insurance questions, Press 2 for complaints and all other questions
Hours of Operation: Share Insurance Center: 8am-6pm (EST) Mon-Fri
Consumer Assistance Center: 9am-4pm (EST) Mon-Fri
NCUA's toll-free line is available 24/7 - consumers may leave a recorded message
outside of business hours
You may request assistance via e-mail at consumerassistance@ncua.gov. Please
be sure to include your contact information, the credit union's name, the state
the credit union is located in and the nature of your request.
Consumer Complaints:
The National Credit Union Administration (NCUA) is the regulator and primary enforcement
authority for federal credit unions. While NCUA does not arbitrate member complaints,
the following information may be able to help if you have a complaint.
My Complaint involves the regulation of:
- Federal Credit Union (a credit union with the word "federal" contained
in its name or any credit union in Delaware, South Dakota, Wyoming or Washington,
DC) -- NCUA is the regulator - click here
- State charted Credit Union: (a credit union without the word "federal"
as part of its name and not located in Delaware, South Dakota, Wyoming or Washington,
DC) -- The state supervisory authority where the credit union's main branch is located
will usually be the regulator - click here
- I'm not sure if my credit union is state or federal: Use the Find a Credit Union (link) to
search by name and look up the credit union's charter number. Federal credit unions
have charter numbers under 60000, state-chartered credit unions have charter numbers
greater than 60000.
- A federal savings and loan (S&L) or a federally chartered savings bank
(F.S.B.): -- Office of Thrift Supervision (OTS) is the regulator -
click here for contact info
- A National Bank: A Bank with a name containing the word "national"
or the initials "N.A.") -- Office of the Comptroller of the Currency (OCC) is the
regulator - click here for contact info
- A state bank reporting to the Federal Reserve Board: (The easiest
way to determine this is to call your bank and ask for the name of its regulator)
-- Federal Reserve Board (FRB) is the regulator - click
here for contact info
- A state bank not reporting to the Federal Reserve Board: -- Federal
Deposit Insurance Corporation (FDIC) is the regulator -
click here for contact info
- A credit reporting agency or lender other than a credit union, bank or savings
and loan: -- Federal Trade Commission (FTC) is the regualtor -
click here for contact info