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CMS Access Administrators (CAAs)
(formerly RGAs)
CAAs are available to assist all users. Contact them for assistance with applying for a CMS UserID, password resets, and general access questions.
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CMS Access Administrators (CAAs)
(formerly RGAs)
CAAs are available to assist all users. Contact them for assistance with applying for a CMS UserID, password resets, and general access questions.
If you are a:
CMS Employee or Commissioned Corp Employee Stationed at a Regional Office
CMS Employee or Commissioned Corp Employee Stationed at Central Office
Consolidated IT Infrastructure Contract (CITIC) User
Contractor (Non-Medicare) and your CMS Project Officer Resides at a Regional Office
Contractor (Non-Medicare) and your CMS Project Officer Resides at Central Office
End-Stage Renal Disease (ESRD) Network User
Federal Employee (Other than CMS or Commissioned Corp)
Medicare Contractor/Intermediary/Carrier
Medicare Advantage/Medicare Advantage with Prescription Drug/Prescription
Drug Plan/Cost Contract/Managed Care Organization/Group Health Plan
User
Program Safeguard Contractor (PSC) User
Quality Improvement Organization (QIO) User
Researcher and your CMS Project Officer Resides at a Regional Office
Researcher and your CMS Project Officer Resides at Central Office
None of the Above, but your CMS Project Officer Resides at a Regional Office
None of the Above, but your CMS Project Officer Resides at Central Office
If you are unable to reach your CAA,
or cannot determine who your CAA is,
contact the CMS IT Service Desk
at 1-800-562-1963.
| CMS Access Administrators (CAAs) | ||
|---|---|---|
Contact |
Phone | |
CONSOLIDATED IT INFRASTRUCTURE CONTRACT (CITIC) USERS (CITICG) |
Patricia Weiss |
410-786-4057 |
George Arnold |
410-786-0072 |
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FEDERAL EMPLOYEES (OTHER THAN CMS EMPLOYEES OR COMMISSIONED CORP) |
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BALTIMORE HUMAN RESOURCES CENTER of DHHS (BHRCG) |
Rose Payer |
410-786-2852 |
CENTERS FOR DISEASE CONTROL (CDC) (DISCNTLG) |
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DEPT OF HEALTH & HUMAN SERVICES (HHS) (HHSDEPTG) |
Bernadette McDonald |
410-786-6922 |
DEPT OF JUSTICE (ATTY GENERAL/DEA/FBI) (DOJGRP) |
Alison Grove |
410-786-9944 |
GENERAL ACCOUNTING OFFICE (GAO) (GAOALLG) |
Bernadette McDonald |
410-786-6922 |
GENERAL SERVICES ADMINISTRATION (GSA) (GENSERVG) |
Cathi Boyce |
410-786-6532 |
INTERNAL REVENUE SERVICE (IRS) (IRSGRP) |
Alison Grove |
410-786-9944 |
OFFICE OF THE GENERAL COUNSEL (OGC) (GENCNSLG) |
Mary Valenti |
410-786-9019 |
OFFICE OF THE INSPECTOR GENERAL (OIG) |
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OIG (OIGOIG) |
Paul Melville |
410-786-7110 |
OAS (OIGOASG) |
Stephen Conway |
617-565-2946 |
OEI (OIGOEIG) |
David Graf |
215-861-4501 |
RAILROAD RETIREMENT BOARD (RRB) (RRRBRDG) |
Naomi Rappaport |
410-786-2175 |
SOCIAL SECURITY ADMINISTRATION (SSA) (SOCSECG) |
Mark Matthews |
410-786-0458 |
VETERAN'S ADMINISTRATION (VA) (VETADMG) |
Wally Balls |
410-786-6742 |
| MEDICARE ADVANTAGE/MEDICARE ADVANTAGE WITH PRESCRIPTION DRUG/PRESCRIPTION DRUG PLAN/COST CONTRACT/MANAGED CARE ORG/GROUP HEALTH PLAN USERS (MCOGHPG) | ||
ACCESSING ONLY HPMS Send forms to CMS, 7500 Security Blvd, Mailstop C4-14-21, Baltimore, MD 21244 |
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Yvette Cooper |
410-786-5644 |
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PROGRAM SAFEGUARD CONTRACTOR (PSC) USERS (PGMSAFEG) |
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Send forms to Program Integrity RGA at CMS, 7500 Security Blvd, Mailstop C3-02-16, Baltimore, MD 21244 |
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Alison Grove |
410-786-9944 |
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QUALITY IMPROVEMENT ORGANIZATION (QIO) USERS (QUALIMPG) |
George Arnold |
410-786-0072 |
Regional Office CMS Access Administrators (CAAs) |
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Non-Medicare Contractors, Intermediaries/Carriers, Researchers, State Agencies and Others: Contact a CAA in the region where your CMS Project Officer or Contract Manager resides. |
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REGION I - BOSTON (CT/ME/MA/NH/RI/VT) |
Jon Langmead |
617-565-1214 |
REGION II - NEW YORK (NJ/NY/PR/VI) |
Moshe Schneider |
212-264-2787 |
REGION III ¨C PHILADELPHIA (DE/DC/MD/PA/VA/WV) |
Bruce Bittenbender |
215-861-4274 |
REGION IV- ATLANTA (AL/NC/SC/FL/GA/KY/MS/TN) |
Peter Barile |
404-562-7161 |
REGION V - CHICAGO (IL/IN/MI/MN/OH/WI) |
Jim Burke |
312-353-4240 |
REGION VI - DALLAS (AR/LA/NM/OK/TX) |
Mareda Molock |
214-767-6461 |
REGION VII - KANSAS CITY (IA/KS/MO/NE) |
Paul Raikula |
816-426-6335 |
REGION VIII - DENVER (CO/MT/ND/SD/UT/WY) |
Beverly Mendicello |
303-844-6337 |
REGION IX - SAN FRANCISCO (AS/AZ/CA/GU/HI/MP/NV) |
Blake Hansen |
415-744-3419 |
REGION X - SEATTLE (AK/ID/OR/WA) |
Neil Driggers |
206-615-2706 |
Central Office CMS Access Administrators (CAAs) |
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Non-Medicare Contractors, Researchers and Others: Contact a CAA in the organization where your CMS Project Officer resides. |
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Office of the Administrator (OFFADMG) FA |
Tom Heidebrecht |
410-786-1208 |
Administrative Support for Regional Employees at CO (OAASG) |
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Center for Beneficiary Choices (BENCHCG) FAE |
Marc Bulleri |
410-786-8650 |
Privacy Rights & Protection Staff (CBCPRPSG) FAE1 |
Robin Getzendanner |
410-786-9621 |
Business Operations Staff (CBCBOSG) FAE2 |
Anita Gleimer |
410-786-3359 |
Beneficiary Services & Partnership Group (CBCBSPG) FAEA |
JoAnne Powell |
410-786-5606 |
Beneficiary Information Services Group (CBCBISG) FAEB |
Marc Bulleri |
410-786-8650 |
Beneficiary Education & Analysis Group (CBCBEAG) FAEC |
Barbara Crawley |
410-786-6590 |
Medicare Drug Benefit Group (CBCMDBG) FAEH |
Angela Porter-James |
410-786-3367 |
Medicare Advantage Group (CBCMAG) FAEK |
Jack Healey |
410-786-3683 |
Medicare Plan Accountability Group (CBCMPAG) FAEL |
Dawn Arnold |
410-786-6337 |
Medicare Enrollment & Appeals Group (CBCMEAG) FAEM |
Dave Hogsten |
410-786-6915 |
Medicare Plan Policy Group (CBCMPPG) FAEN |
Russell Hendel |
410-786-0329 |
Employer Policy and Operations Group (CBCEPOG) |
Joseph Hefter |
410-786-5751 |
Center for Medicare Management (MEDMGNTG) FAH |
Sharon Ventura |
410-786-1985 |
CMM Front Office (CMMFOG) FAH--1 |
Sharon Ventura |
410-786-1985 |
Executive Secretariat (CMMESG) FAH1 |
Denise Weatherbee |
410-786-5605 |
Program Support Staff (CMMPSSG) FAH2 |
Sharon Ventura |
410-786-1985 |
Hospital & Ambulatory Policy Group (CMMHAPG) FAHA |
Rita Holmes |
410-786-5642 |
Chronic Care Policy Group (CMMCCPG) FAHB |
Rita Holmes |
410-786-5642 |
Provider Billing Group (CMMPBEG) FAHC |
Ed Franey |
410-786-1872 |
Medicare Contractor Management Group (CMMMCMG) FAHG |
Ken Bavaria |
410-786-3003 |
Provider Communications Group (CMMPCG) FAHH |
Molly Bever |
410-786-6401 |
Center for Medicaid & State Operations (CMEDICDG) FAS |
Wally Balls |
410-786-6742 |
EOD Administration |
Gloria Blake |
410-786-5516 |
HIGLAS Program Office (HPGMOFFG) FBDA |
Scott Brown |
410-786-1024 |
Office of Acquisition & Grants Management (OFFAGMG) FKA |
Sharon Jackson-Hall |
410-786-9280 |
Office of the Actuary (OFFACTG) FAN |
John Klemm |
410-786-7914 |
Office of Clinical Standards & Quality (OFFCLSTG) FAM |
George Arnold |
410-786-0072 |
Coverage & Analysis Group (COVANLYG) FAMD |
Dan Babish |
410-786-6607 |
Quality Measurement & Health Assessment Group (QUALMESG) FAMJ |
James Daily |
410-786-7217 |
Office of E-Health Standards & Services (OFFESSG) FHA |
Mary Jo Cook |
410-786-4160 |
Office of Equal Opportunity & Civil Rights (OFFEQOPG) FAJ |
Tana Hicks |
410-786-1016 |
Office of Financial Management (OFFFINMG) FBC |
Paul Rigney |
410-786-0752 |
Budget & Analysis Group (OFMBAG) FBCA |
Pam Shaw |
410-786-6550 |
Program Integrity Group (OFMPIG) FBCC |
Alison Grove |
410-786-9944 |
Accounting Management Group (OFMAMG) FBCF |
Christopher Cox |
410-786-1938 |
Financial Services Group (OFMFSG) FBCG |
Milton Jacobson |
410-786-7553 |
Office of Information Services (OFFINFSG) FBB | ||
IT Architecture Planning Staff (ITAPSG) FBB1 |
Don Herbst |
410-786-7527 |
Security & Standards Group (SECSTNDG) FBBA |
Desmond Young |
410-786-5113 |
Technology Management Group (OISTMG) FBBJ |
Gail Diepold |
410-786-6341 |
CIO Planning, Management & Support Group (OISPMSG) FBBK |
Billie Jo Brown |
410-786-3306 |
Office of Information Services (OFFINFSG) FBB (Continued) |
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Business Standards & Systems Operations Group (OISBSSOG) FBBL |
Vince Galiano |
410-786-6319 |
Enterprise Database Group (ENTDBASG) FBBM |
Rose Barton |
410-786-1893 |
Information Services Modernization Group (OISISMG) FBBN |
Laquia Marks |
410-786-3312 |
Office of Legislation (OFFLEGG) FAF |
Martha Taylor |
202-690-8169 |
Office of Medicare Adjudication (OFFMAG) FJA |
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Medicare/Medicaid Hearings Group (OMAMMHG) FJAB |
Carol Fox |
410-786-8862 |
Office of Operations Management (OFFOPMNG) FAY |
Sarah Mobley |
410-786-7421 |
Administrative Programs Systems Staff (OOMAPSSG) FAY5 |
Harriet Cohen |
410-786-0733 |
Management Programs & Services Group (OOMMPSG) FAYC |
Gloria Blake |
410-786-5516 |
Administrative Services Group (OOMASG) FAYD |
Cathi Boyce |
410-786-6532 |
Human Resources Management Group (OOMHRMG) FAYE |
Rose Payer |
410-786-2852 |
Learning Resources Group (OOMLRG) FAYF |
LaVerne Gilmore |
410-786-5565 |
Office of Research, Development & Information (OFFRDIG) FAK |
Chuck Herboldsheimer |
410-784-0250 |
Office of Strategic Operations & Regulatory Affairs (OSORAG) FGA |
Adrie Neal |
410-786-4191 |
Freedom of Information Group (OSORAFIG) FGAC |
Samuel Seidman |
410-786-3327 |
Public Affairs Office (PRESSG) FAC |
William Mark |
410-786-2620 |
Office of Policy |
Tom Heidebrecht |
410-786-1208 |
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