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CMS Access Administrators (CAAs)
(formerly RGAs)

CAAs are available to assist all users. Contact them for assistance with applying for a CMS UserID, password resets, and general access questions.


Browse HHS Organizations | Search for Employees by Name

If you are a:

CMS Employee or Commissioned Corp Employee Stationed at a Regional Office

CMS Employee or Commissioned Corp Employee Stationed at Central Office

Consolidated IT Infrastructure Contract (CITIC) User

Contractor (Non-Medicare) and your CMS Project Officer Resides at a Regional Office

Contractor (Non-Medicare) and your CMS Project Officer Resides at Central Office

End-Stage Renal Disease (ESRD) Network User

Federal Employee (Other than CMS or Commissioned Corp)

Medicare Contractor/Intermediary/Carrier

Medicare Advantage/Medicare Advantage with Prescription Drug/Prescription
Drug Plan/Cost Contract/Managed Care Organization/Group Health Plan
User

Program Safeguard Contractor (PSC) User

Quality Improvement Organization (QIO) User

Researcher and your CMS Project Officer Resides at a Regional Office

Researcher and your CMS Project Officer Resides at Central Office

State Agency User

None of the Above, but your CMS Project Officer Resides at a Regional Office

None of the Above, but your CMS Project Officer Resides at Central Office


If you are unable to reach your CAA,
or cannot determine who your CAA is,
contact the CMS IT Service Desk
at 1-800-562-1963.

CMS Access Administrators (CAAs)
 
Contact
Phone

CONSOLIDATED IT INFRASTRUCTURE CONTRACT (CITIC) USERS (CITICG)

Patricia Weiss

410-786-4057

END-STAGE RENAL DISEASE (ESRD) NETWORK USERS (ESRDG)

George Arnold
Sharon Ann Hargrove
Melvin Lindsay

410-786-0072
410-786-6745
410-786-0067

FEDERAL EMPLOYEES (OTHER THAN CMS EMPLOYEES OR COMMISSIONED CORP)

BALTIMORE HUMAN RESOURCES CENTER of DHHS (BHRCG)

Rose Payer
Kim Presco
Mikio Manuel

410-786-2852
410-786-5513
410-786-3984

CENTERS FOR DISEASE CONTROL (CDC) (DISCNTLG)

 

 

DEPT OF HEALTH & HUMAN SERVICES (HHS) (HHSDEPTG)

Bernadette McDonald

410-786-6922

DEPT OF JUSTICE (ATTY GENERAL/DEA/FBI) (DOJGRP)

Alison Grove

410-786-9944

GENERAL ACCOUNTING OFFICE (GAO) (GAOALLG)

Bernadette McDonald

410-786-6922

GENERAL SERVICES ADMINISTRATION (GSA) (GENSERVG)

Cathi Boyce

410-786-6532

INTERNAL REVENUE SERVICE (IRS) (IRSGRP)

Alison Grove

410-786-9944

OFFICE OF THE GENERAL COUNSEL (OGC) (GENCNSLG)

Mary Valenti

410-786-9019

OFFICE OF THE INSPECTOR GENERAL (OIG)

OIG (OIGOIG)

Paul Melville

410-786-7110

OAS (OIGOASG)

Stephen Conway
Huyen Nguyen

617-565-2946
214-767-4380

OEI (OIGOEIG)

David Graf
Scott Horning

215-861-4501
410-786-2681

RAILROAD RETIREMENT BOARD (RRB) (RRRBRDG)

Naomi Rappaport
Dave Hogsten

410-786-2175
410-786-6915

SOCIAL SECURITY ADMINISTRATION (SSA) (SOCSECG)

Mark Matthews

410-786-0458

VETERAN'S ADMINISTRATION (VA) (VETADMG)

Wally Balls
Diane Morris

410-786-6742
410-786-3112

MEDICARE ADVANTAGE/MEDICARE ADVANTAGE WITH PRESCRIPTION DRUG/PRESCRIPTION DRUG PLAN/COST CONTRACT/MANAGED CARE ORG/GROUP HEALTH PLAN USERS (MCOGHPG)

ACCESSING ONLY HPMS Send forms to CMS, 7500 Security Blvd, Mailstop C4-14-21, Baltimore, MD 21244

 

Yvette Cooper
Don Freeburger
Neetu Jhagwani

410-786-5644
410-786-4586
410-786-2548

PROGRAM SAFEGUARD CONTRACTOR (PSC) USERS (PGMSAFEG)

Send forms to Program Integrity RGA at CMS, 7500 Security Blvd, Mailstop C3-02-16, Baltimore, MD 21244

 

Alison Grove

410-786-9944

QUALITY IMPROVEMENT ORGANIZATION (QIO) USERS (QUALIMPG)

George Arnold
Sharon Hargrove
Melvin Lindsay

410-786-0072
410-786-6745
410-786-0067

Regional Office CMS Access Administrators (CAAs)

Non-Medicare Contractors, Intermediaries/Carriers, Researchers, State Agencies and Others: Contact a CAA in the region where your CMS Project Officer or Contract Manager resides.

REGION I - BOSTON (CT/ME/MA/NH/RI/VT)
JFK Federal Building, Suite 2325, Boston, MA 02203 (JFKBOS)

Jon Langmead
Kevin Pryse
William Wong

617-565-1214
617-565-3184
617-565-3628

REGION II - NEW YORK (NJ/NY/PR/VI)
26 Federal Plaza, Room 3811, New York, NY 10278 (JKJNYC)

Moshe Schneider
Craig Wiley

212-264-2787
212-264-2796

REGION III ┬ĘC PHILADELPHIA (DE/DC/MD/PA/VA/WV)
Public Ledger Building, Suite 216, 150 S. Independence Mall West, Philadelphia, PA 19106 (PHIPLB)

Bruce Bittenbender
Kathy Lacey
Bill Singer

215-861-4274
215-861-4233
215-861-4180

REGION IV- ATLANTA (AL/NC/SC/FL/GA/KY/MS/TN)
Atlanta Federal Center, Suite 4T20, 61Forsyth Street SW, Atlanta, GA 30303 (AFC)

Peter Barile
Kim Bucklen
Gayle Ransom

404-562-7161
404-562-7158
404-562-7156

REGION V - CHICAGO (IL/IN/MI/MN/OH/WI)
233 North Michigan Avenue, Suite 600, Chicago, IL 60601 (CHIICB)

Jim Burke
Clarence Hawkins
Rick Rastis
Ron Wat

312-353-4240
312-353-3878
312-353-3415
312-886-5914

REGION VI - DALLAS (AR/LA/NM/OK/TX)
1301 Young Street, Room 714, Dallas, TX 75202 (DAL1301)

Mareda Molock
Steve Davis

214-767-6461
214-767-6416

REGION VII - KANSAS CITY (IA/KS/MO/NE)
601 E. 12th Street, Room 235, Kansas City, MO 64106 (FOBKAN)

Paul Raikula

816-426-6335

REGION VIII - DENVER (CO/MT/ND/SD/UT/WY)
1600 Broadway, Suite 700, Denver, CO 80202 (DENCSB)

Beverly Mendicello
Wei Tao

303-844-6337
303-844-1525

REGION IX - SAN FRANCISCO (AS/AZ/CA/GU/HI/MP/NV)
75 Hawthorne Street, Room 401, San Francisco, CA 94105 (HWTHRN)

Blake Hansen
Skip Natuk
Richard Shirasawa

415-744-3419
415-744-3515

REGION X - SEATTLE (AK/ID/OR/WA)
2201 Sixth Avenue, Mail Stop RX-41, Seattle, WA 98121 (BLNCH)

Neil Driggers

206-615-2706

Central Office CMS Access Administrators (CAAs)
(CENTRAL/NORTH/SOUTH/LBDCO/COHEN/HHH)

Non-Medicare Contractors, Researchers and Others: Contact a CAA in the organization where your CMS Project Officer resides.

Office of the Administrator (OFFADMG) FA

Tom Heidebrecht
Michael Warfield

410-786-1208
410-786-0508

Administrative Support for Regional Employees at CO (OAASG)

 

 

Center for Beneficiary Choices (BENCHCG) FAE

Marc Bulleri
Anita Gleimer
Naomi Rudisill
Tim Walsh

410-786-8650
410-786-3359
410-786-1027
410-786-4725

Privacy Rights & Protection Staff (CBCPRPSG) FAE1

Robin Getzendanner

410-786-9621

Business Operations Staff (CBCBOSG) FAE2

Anita Gleimer
Naomi Rudisill

410-786-3359
410-786-1027

Beneficiary Services & Partnership Group (CBCBSPG) FAEA

JoAnne Powell
Carol Sampson
John Smith

410-786-5606
410-786-3210
410-786-5670

Beneficiary Information Services Group (CBCBISG) FAEB

Marc Bulleri
Marie Creque
Michelle Geppi
Angela Scott
Tim Walsh

410-786-8650
410-786-4454
410-786-4844
410-786-5876
410-786-4725

Beneficiary Education & Analysis Group (CBCBEAG) FAEC

Barbara Crawley

410-786-6590

Medicare Drug Benefit Group (CBCMDBG) FAEH

Angela Porter-James

410-786-3367

Medicare Advantage Group (CBCMAG) FAEK

Jack Healey

410-786-3683

Medicare Plan Accountability Group (CBCMPAG) FAEL

Dawn Arnold
Sarah Brown
Yvette Cooper
James Dorsey
Don Freeburger
Susan Hartmann
Ed Howard
Neetu Jhagwani
Francine Jordan

410-786-6337
410-786-6358
410-786-5644
410-786-1143
410-786-4586
410-786-6192
410-786-6368
410-786-2548
410-786-6506

Medicare Enrollment & Appeals Group (CBCMEAG) FAEM

Dave Hogsten
Kathy McCracken
Naomi Rappaport

410-786-6915
410-786-7487
410-786-2175

Medicare Plan Policy Group (CBCMPPG) FAEN

Russell Hendel

410-786-0329

Employer Policy and Operations Group (CBCEPOG)

Joseph Hefter

410-786-5751

Center for Medicare Management (MEDMGNTG) FAH

Sharon Ventura

410-786-1985

CMM Front Office (CMMFOG) FAH--1

Sharon Ventura

410-786-1985

Executive Secretariat (CMMESG) FAH1

Denise Weatherbee

410-786-5605

Program Support Staff (CMMPSSG) FAH2

Sharon Ventura

410-786-1985

Hospital & Ambulatory Policy Group (CMMHAPG) FAHA

Rita Holmes
Virginia Strauch

410-786-5642
410-786-8450

Chronic Care Policy Group (CMMCCPG) FAHB

Rita Holmes
Sharon Ventura

410-786-5642
410-786-1985

Provider Billing Group (CMMPBEG) FAHC

Ed Franey
Frank Mundell
Mary Widner

410-786-1872
410-786-6961
410-786-3589

Medicare Contractor Management Group (CMMMCMG) FAHG

Ken Bavaria
Gloria Stedding

410-786-3003
410-786-8520

Provider Communications Group (CMMPCG) FAHH

Molly Bever
Louise Fritz

410-786-6401
410-786-5973

Center for Medicaid & State Operations (CMEDICDG) FAS

Wally Balls
William Holland
John Hoover
Chris Kessler
Diane Morris
Bary Slovikosky

410-786-6742
410-786-6443
410-786-2020
410-786-7168
410-786-3112
410-786-2107

EOD Administration

Gloria Blake

410-786-5516

HIGLAS Program Office (HPGMOFFG) FBDA

Scott Brown
Glenn Johnson
Christopher McMahon
Paul Rigney
Pam Shaw
Portia Vertreese
Elaine Wigginton

410-786-1024
410-786-7433
410-786-6439
410-786-0752
410-786-6550
410-786-9315
410-786-0760

Office of Acquisition & Grants Management (OFFAGMG) FKA

Sharon Jackson-Hall
Cassandra Worsham

410-786-9280
410-786-1850

Office of the Actuary (OFFACTG) FAN

John Klemm
Greg Savord
Joseph Brenner

410-786-7914
410-786-1521
410-786-6262

Office of Clinical Standards & Quality (OFFCLSTG) FAM

George Arnold
Sharon Hargrove
Melvin Lindsay

410-786-0072
410-786-6745
410-786-0067

Coverage & Analysis Group (COVANLYG) FAMD

Dan Babish

410-786-6607

Quality Measurement & Health Assessment Group (QUALMESG) FAMJ

James Daily
Neil Gittings

410-786-7217
410-786-5964

Office of E-Health Standards & Services (OFFESSG) FHA

Mary Jo Cook

410-786-4160

Office of Equal Opportunity & Civil Rights (OFFEQOPG) FAJ

Tana Hicks

410-786-1016

Office of Financial Management (OFFFINMG) FBC

Paul Rigney
Pam Shaw

410-786-0752
410-786-6550

Budget & Analysis Group (OFMBAG) FBCA

Pam Shaw
Debbie Thompson

410-786-6550
410-786-7546

Program Integrity Group (OFMPIG) FBCC

Alison Grove

410-786-9944

Accounting Management Group (OFMAMG) FBCF

Christopher Cox
Tom McGonigal
Alex Williamson

410-786-1938
410-786-6482
410-786-3196

Financial Services Group (OFMFSG) FBCG

Milton Jacobson
Jim Logan

410-786-7553
410-786-7625

Office of Information Services (OFFINFSG) FBB

IT Architecture Planning Staff (ITAPSG) FBB1

Don Herbst

410-786-7527

Security & Standards Group (SECSTNDG) FBBA

Desmond Young
Julian Zekan

410-786-5113
410-786-1943

Technology Management Group (OISTMG) FBBJ

Gail Diepold
Nancy Peschau
Robert Sears

410-786-6341
410-786-6008
410-786-5956

CIO Planning, Management & Support Group (OISPMSG) FBBK

Billie Jo Brown
Betty Davis
Don Herbst
Kathy Heuschele

410-786-3306
410-786-2979
410-786-7527
410-786-2980

Office of Information Services (OFFINFSG) FBB (Continued)

Business Standards & Systems Operations Group (OISBSSOG) FBBL

Vince Galiano
Larry Hardison
Patricia Jones
Mark Matthews
Indria Robinson

410-786-6319
410-786-1496
410-786-0483
410-786-0458
410-786-6155

Enterprise Database Group (ENTDBASG) FBBM

Rose Barton
Gloria Gantt
Jim Harrison
Bernadette McDonald
Marlin Michaels
Barbara Roth
Pat Ruther
Yadira Sanchez
Warren Kring

410-786-1893
410-786-3684
410-786-6197
410-786-6922
410-786-0094
410-786-1857
410-786-0182
410-786-0603
410-786-2895

Information Services Modernization Group (OISISMG) FBBN

Laquia Marks
John Caplinger
Ruth Salcedo
Regina Shock

410-786-3312
410-786-6012
410-786-6338
410-786-3235

Office of Legislation (OFFLEGG) FAF

Martha Taylor

202-690-8169

Office of Medicare Adjudication (OFFMAG) FJA

Medicare/Medicaid Hearings Group (OMAMMHG) FJAB

Carol Fox
Martin Grimm

410-786-8862
410-786-6042

Office of Operations Management (OFFOPMNG) FAY

Sarah Mobley

410-786-7421

Administrative Programs Systems Staff (OOMAPSSG) FAY5

Harriet Cohen

410-786-0733

Management Programs & Services Group (OOMMPSG) FAYC

Gloria Blake

410-786-5516

Administrative Services Group (OOMASG) FAYD

Cathi Boyce

410-786-6532

Human Resources Management Group (OOMHRMG) FAYE

Rose Payer
Kim Presco

410-786-2852
410-786-5513

Learning Resources Group (OOMLRG) FAYF

LaVerne Gilmore
Elaine Rees

410-786-5565
410-786-0968

Office of Research, Development & Information (OFFRDIG) FAK

Chuck Herboldsheimer
Deborah Kidd
Diana Murphy
Claudia Lamm
Brenda Maple

410-784-0250
410-786-7204
410-786-7709
410-786-7954
410-786-7954

Office of Strategic Operations & Regulatory Affairs (OSORAG) FGA

Adrie Neal

410-786-4191

Freedom of Information Group (OSORAFIG) FGAC

Samuel Seidman

410-786-3327

Public Affairs Office (PRESSG) FAC

William Mark

410-786-2620

Office of Policy

Tom Heidebrecht
Michael Warfield

410-786-1208
410-786-0508

 


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