[NIFL-HEALTH:4068] RE: Guest Speaker--Keenan Question

From: Jann Keenan (jkeenan@erols.com)
Date: Tue Jul 29 2003 - 21:19:06 EDT


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From: "Jann Keenan" <jkeenan@erols.com>
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Subject: [NIFL-HEALTH:4068] RE: Guest Speaker--Keenan Question
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Hello Debbie and list members. It is always refreshing to have expert
advice. I vote for inviting the pharmacy speaker during mid-September, once
a few questions can be generated. Deb, as you requested a show of
hands --I'll participate in the discussion.

Here's something I've been wondering about . . . My question to your guest
speaker: Have you heard any talk as to whether or not the adopted OTC drug
labeling helps pharmacists offer consult more quickly than in the past?

Background:
A few years back Janet Ohene-Frempong and I helped the FDA and The
Nonprescription Drug Manufacturers Association develop a list of
interchangeable, easier to understand terms---"too much" replaced the term
"excessive", "right away" is now used in lieu of "immediately", "ask your
doctor" is used over "consult with a physician or healthcare provider"

To aid readability and comprehension, we also worked with a committee to
come up with what is called "standard order." You'll always find this order
on FDA approved OTC labels: first comes active ingredients, followed by
uses, warnings, directions, other information and inactive ingredients.  In
addition to terms and order--we stressed using high contrast between copy
text and background, use of upper and lower case over all capitals, limited
use of reverse lettering and bulleted lists.

Goal:
The goal? To help both the pharmacist and the consumer with at-a-glance
comparison between products, as well as making the labels easier to
understand.

Soooo--does the guest speaker know of any talk about whether this
easy-to-read approach is effective in the field?

With regards and with curiosity,
Jann


Jann Keenan, Ed.S.
President, The Keenan Group, Inc.-Experts in Health Literacy
9862 Century Drive
Ellicott City, MD 21042
410-480-9716
www.keenangroupinc.com
Founding member, The Clear Language Group

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