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ACSI measures satisfaction with over 200 companies in 43 industries plus a sizable portion of the federal government. Each quarter a different set of industries is updated and published along with detailed analysis.
ACSI provides tools that enable subscribers to conduct rigorous benchmarking and predictive analysis using ACSI data. Subscribers learn what drives satisfaction as well as how satisfaction improvements impact future financial performance.
ACSI is based on econometric modeling of data obtained from interviews with customers – the actual users of products and services that make up a substantial part of the gross domestic product.
Each quarter ACSI publishes national update reports analyzing results for each sector and industry. Also available are a report detailing the ACSI methodology and a summary of findings from the first ten years of ACSI.
The Satisfied Customer
The new book from ACSI founder
CLAES FORNELL
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November 18, 2008
Many Companies Shore Up Customer Relationships; Nike, Colgate-Palmolive Improve; Heinz Stays on Top; Campbell Soup, Apparel Makers Slide
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Listen to Claes Fornell's commentary on the latest ACSI scores
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August 19, 2008
Customer ACSI: Apple, Google Surge in Customer Satisfaction, American Automakers Fall Further Behind Foreign Competition
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