User Help Desks The CDR Help Desk is available to provide technical and functional support. How to contact the CDR Help Desk: Phone: 1-888-CDR-3111 Fax: 1-301-495-7864 E-mail: CDR.Help@FFIEC.gov You will receive a response within eight business hours of sending your email or fax. Help Desk Hours of Operation: 9:00 AM – 6:00 PM EST Monday through Friday except as noted below: CLOSED - Tuesday, December 25, 2007; Tuesday, January 1, 2008; Monday, January 21, 2008; and Monday, February 18, 2008 in observance of federal holidays. Additional help is available online from the “Help” link at the top of each screen in the CDR (CDR.FFIEC.Gov/CDR) and includes: Global Enrollment procedures New User Account Request procedures Reset Password Guidelines FAQs Glossary