U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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IHS Information Technology Resources

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 HELP DESK

HEAT v8.4

Help-Desk - Expert - Automation - Tool

HEAT tickets, also referred to as call records, provide a complete record of a problem, service request, or change request from a customer. In addition it links each ticket with the customer’s profile to easily reference the contact information and call history for the customer. The combination of ticket and customer history makes HEAT a very valuable tool for reports and analyzing past tickets.

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Indian Health Service (HQ) - The Reyes Building, 801 Thompson Avenue, Ste. 400 - Rockville, MD 20852