Updated: 3/09/09
Customer Service
Laboratory Services is committed to providing the best service and support to its customers. Our strategic plan outlines this commitment to meeting customer requirements; measuring performance and customer satisfaction; and seeking continuous improvements.
Mission
The Mission of the ATF Laboratories: To provide the accurate and authoratative scientific information needed by ATF in reducing violent crime and protecting the public.
Goals
- Develop and maintain scientific excellence and lead in setting national and international standards in ATF’s areas of expertise by developing partnerships and employing new technology.
- Ensure that Laboratory Services substantially advances and sustains ATF’s Strategic Goals and Programs.
- Provide timely services in ways that can be sustained.
Values
We are a team of professionals, striving for excellence, and demonstrating:
- Commitment to quality and customer satisfaction
- Professional integrity and scientific objectivity
- Concern for an efficient and positive work environment
- Respect for the individual through communication, recognition, and celebration of achievements
- Pride in the laboratory and ATF
Vision
We envision an organization which:
- Is scientifically authoritative and worthy of our customer's trust
- is dedicated to quality and responsiveness
- has the financial, physical, and human resources to excel values and respects the individual, and empowers each to creatively challenge the status quo
- encourages open communication and teamwork
- makes continual improvements in technology and services, enabling our customers to attain their goals