Help - Contact Information
Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.
To jump to another "Contact Information" section, please click Service Center for Schools, Federal Student Aid Offices, or Quick Reference to Call Centers (PDF).
Service Centers for Students
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Common Services for Borrowers/Direct Loan Servicing Center
Contact to receive clarification or interpretation of policies and regulations.
Phone: School Services: 888-877-7658
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Default Resolution Group
Questions on issues regarding individual loan status and repayment of loans in default.
Phone: 1-800-621-3115
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Direct Loan Consolidation Center
Questions regarding special programs used to simplify loan repayment can be directed here.
Phone: 800-557-7392
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Disability Discharge Loan Servicing Center
Questions about applications for conditional disability discharge.
Phone: 1-888-869-4169
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Federal Student Aid Information Center (FSAIC)
Questions about the FAFSA application, pre-filled FAFSA on the Web, FAFSA4caster, corrections to a FAFSA, FSA publications and loan inquiries.
Phone: 1-800-433-3243 (1-800-4 FED AID)
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Office of the Ombudsman FSA
Call for information about student loans.
Phone: 202-377-3800 (Toll) Washington DC
