Help - Contact Information
Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.
To jump to another "Contact Information" section, please click Service Center for Schools, Service Center for Students, or Quick Reference to Call Centers (PDF).
Federal Student Aid Offices
-
Conferences
General Conference information can be found here.
Phone: 202-377-3633
-
Default Prevention and Management
Questions regarding school cohort default rates, processes appeals/adjustments/challenges to the default rate data, and default prevention tools and techniques.
Phone: 202-377-4259 (Calls responded to within 24-48 hours)
-
Experimental Sites Initiative
Questions about how schools can participate as experimental sites should be directed here.
Phone: 202-377-4380
-
Lender of Guaranty Agency Default Rates
Contact us to recieve information regarding Lender or Guaranty Agency default rates.
Phone: 202-377-3053
-
Quality Assurance Program
The Quality Assurance Program helps schools Attain, Sustain, and Advance exceptional student aid delivery and service excellence.
Phone: Not Available
-
School Participation Teams
Information and guidance on audit resolution, financial analysis, program reviews, technical assistance, and school and program eligibility/recertification.
Phone: By Region
