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We're always happy to help with your questions. However, we receive many requests about a few common issues. We've posted these common questions and answers for you and you can always find more in depth information in the Help Center. Check the list below to see if your answer is here. If not, or if you need information we haven't supplied, please continue on to the Activity Tracker Help Form and let us know how we may help you.

Click each question below to view the answer, or use this link to view all.

• I forgot my password. What do I do?

  If you forgot your password, use the password look-up tool to retrieve your password. After you enter your e-mail address, we will ask you to answer your secret question (the question and answer you selected when you registered). Once you answer the question correctly, we'll e-mail you your password. If you can not remember the answer to your secret question, use the Activity Tracker Help Form at the bottom of this page or call us at 1-800-994-9662 (TDD: 1-888-220-5446) and an information referral specialist can give you your password.

• What / When is the Woman Challenge?

  This May, thousands of women across the country will embark on an eight-week physical activity challenge for better health. They will be part of the Woman Challenge, a program of the U.S. Department of Health and Human Services' Office on Women's Health (OWH). Woman Challenge is a part of the OWH year-long Woman Activity Tracker program and its launch will kick off the 10th annual National Women's Health Week (May 10-16, 2009). The Woman Challenge encourages women to get at least 2 hours and 30 minutes of moderate-intensity aerobic physical activity each week. After registering for the Woman Activity Tracker, take the Woman Challenge Pledge, your commitment to 8 weeks of setting and meeting personal physical activity goals.
  
  During the Woman Challenge, each week that you meet or exceed your personal physical activity goals, you will receive a virtual Woman Challenge Trophy. Earn 8 trophies in 8 weeks and receive a certificate of completion! From May 10 to August 22, 2009 you will receive weekly e-mail newsletters with tips on staying motivated. There will also be weekly quizzes to test your knowledge of fitness and nutrition and give you a boost towards your weekly goal.
  
  Learn more about the Woman Challenge.

• My friends/family/co-workers and I would like to form a team. What do we do?

  First, choose a team leader among your team members. Team leaders are responsible for building, managing, and motivating their teams. All team members should then register for the Woman Activity Tracker. The team leader next visits the Team Zone and clicks on the "Create a Team" button. The team leader will enter the team name, choose if you want a public or private team, and enter a short team description. Public teams are listed online and anyone can join them at any time. Private teams are not listed online and other participants will not be able to join the team unless the team leader adds them.
  
  If you have a public team, team members can add themselves to the team by searching for the team name on the Join a Team page. If you have a private team, you have to add team members by visiting the Add Team Members page.
  
  Learn more about teams.

• Will I receive a welcome packet and/or pedometer?

  The Woman Activity Tracker does not mail welcome packet materials and does not provide pedometers. To track your activities on paper, you can print out our printer-friendly tracking log (PDF, 922 Kb).

• Can I enter pedometer steps?

  No, our new program asks you to enter your activity in minutes (not steps) and then determine if your activity is moderate or vigorous in intensity. Pedometer measurements have no way to account for the intensity of the activity the user is involved in or if the activity was muscle-strengthening.
  
  To use the Woman Activity Tracker, our recommendation is that you try to keep track of your activities in minutes. Some participants find it helpful to track their activities throughout the day using our printer-friendly tracking log (PDF, 922 Kb).
  
  Learn more about the new Woman Activity Tracker.

If you have a different question, or need additional information, please follow this link to our Activity Tracker Help Form.