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Telephone Information Program* |
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Working in the beautiful and historic Smithsonian Castle, volunteers in the Telephone Information Program handle public inquiries from around the world on all aspects of the Smithsonian—its exhibitions, activities, administrative functions, and services. Working as a Telephone volunteer is a fantastic way to get an in-depth look at the Institution as a whole and to learn about what really goes on behind the scenes. The program operates Monday through Saturday. |
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A minimum of 1 year of service is requested of volunteers who successfully complete the training program. Weekday volunteers are expected to fulfill a minimum assignment of 3 hours weekly. Saturday assignments are scheduled on alternating weeks. Duty shifts are
10am to 1pm or 1pm to 4pm. |
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We are recruiting for the next training classes (choose weekday
or weekend training):
Weekday: January 29, February 5, 19, 26 & March 5 (Thursdays)
Weekend: January 31, February 7, 21, 28, & March 7 (Saturdays)
There will be no classes February 12 & 14 |
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Applicants must attend an interview, classroom instruction (including homework assignments and a final exam). On-the-job transition training is completed working one-on-one with program staff. Classroom instruction typically requires one day a week for five consecutive weeks, followed by on-the-job training. See details below. |
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Pretraining Interview To participate in the training program,
a pretraining interview is required as well as successful completion
of a background investigation. Upon receipt of a completed application,
the training coordinator will set up a weekday or weekend interview
with applicant to discuss volunteer expectations, training parameters
and dates, and to confirm availability. |
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Training Satisfactory completion of all classroom sessions for Volunteer Information Specialists and on-the-job training is required
for participation in the Telephone Information Program. |
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Contact the Visitor Information and Associates' Reception Center
at 202.633.1000 (voice/tape) or 202.633.5285 (TTY) or e-mail volunteerinfo@si.edu (please provide return postal address). Note: Applicants
must be 18 years or older. |
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Or print the application
form (requires Acrobat Reader) and fax it to 202.633.9353. |
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Or fill out the online
application form and click on the Submit button in the lower right hand corner of the page to have your application
e-mailed to volunteerinfo@si.edu. Email is not a secure method of transmitting personal information
so please do not include sensitive information such as your SSN. |
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Upon receipt of a completed application, the training coordinator
will contact applicant to set up a weekday or weekend pretraining
interview. Please Note: Volunteer appointments for applicants
will be subject to successful completion of a background investigation. |
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For more information, please contact:
Program Coordinator: 202.633.5265 (voice/tape)
E-mail: volunteerinfo@si.edu |
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You may download the free Acrobat Reader at www.adobe.com/acrobat/readstep.html |
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