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2007 PROGRAM HIGHLIGHTS ARCHIVE

October 25, 2007   Grants.gov reached the 300,000 submission mark!
On October 16, Grants.gov received 300,000 submissions! The 300,000th submission was for an NIH program and was received at 8:00 PM on the 16th. We are very excited to reach this milestone and want to thank all our agency partners for helping us get there!


October 1, 2007   Grants.gov FY07 Submissions Total 180,659
Grants.gov received 180,659 electronic grant applications for fiscal year 2007, far exceeding the core program milestone of 130,000. Grants.gov surpassed the 130,000 milestone on June 18, 2007. This landmark achievement illustrates the institutionalizing of Grants.gov for finding and applying for federal grants, and shows that the program eliminates the need for grant seekers to learn and comply with multiple agency systems and requirements.


August 3, 2007   Grants.gov Registered Users Reaches 100,000!
Since it first went live in October 2003, Grants.gov has grown tremendously. For the week ending July 20, 2007 Grants.gov surpassed the 100,000 mark for registered users. This landmark achievement illustrates the institutionalizing of Grants.gov for finding and applying for federal grants.


July 9, 2007   Reaches 150,000 Submissions!
Grants.gov has received its 150,000th electronic grant application for fiscal year 2007, far exceeding a program milestone of 130,000 on June 18, 2007. The Office of Management and Budget (OMB) established operational objectives for the program, including that federal agencies make electronic grant applications available for all discretionary grant opportunities on the Grants.gov website. This landmark achievement illustrates the institutionalizing of Grants.gov for finding and applying for federal grants, and shows that the program eliminates the need for grant seekers to learn and comply with multiple agency systems and requirements. Grants.gov supports electronic applications that can be downloaded to any computer and provides online user support tools and personalized assistance from a dedicated customer support team. The result is a simplified and effective environment for the grant community to find and apply for grants. Grants.gov appreciates the support of the 26 federal grant making agencies, OMB, and the applicant community in reaching this important milestone. There were 90,000 total submissions at the end of FY 06 compared to 153,930 submissions by July 16 of FY07 with three months remaining in the fiscal year. Grants.gov's total submissions to date are 260,135. Grants.gov has been utilized by all the federal agencies and the largest growth shown by agency to date is the Department of Defense that had seven packages with 196 submissions at the end of Q3 FY 06 and at the end Q3 FY 07 had 163 packages with 6,986 submissions.

July 3, 2007   Improved Grants.gov Production Server Utilization
On Grants.gov server utilization for the week ending June 30, 2007 showed 30%-40%, with LDAP Servers showing low to moderate utilization. This improvement is presumably due to the recent optimizations implemented by the System Integrator. The Production Database Server was showing low utilization, which is a significant change from the previous 95% - 100% utilization and is primarily due to upgraded server installed in May 2007. Submission activity for the week ending June 30, 2007 was moderate to high with a submission total of 5,166 and an average of 1,000 submissions per day for the Monday through Friday timeframe.


June 8, 2007   Large NIH Submission Dates June 16 and July 5, 2007
June 16, 2007 - New R03, R21, R33, R21/R33, R34, and R36 Applications July 5, 2007 - Renewal, Resubmission and Revision R01 Applications Grants.gov (organizations only) and eRA Commons [EXIT Disclaimer] (organizations and Principal Investigator) registrations required. Start the eRA Commons registration process at least two weeks prior to the submission date. NIH welcomes unsolicited, investigator-initiated applications; here is a list of Parent Announcements Find out more about NIH's Electronic Submission Process [EXIT Disclaimer]

May 11, 2007   Grants.gov Surpasses 100,000 Submissions!
Since it first went live in October 2003, Grants.gov has grown from a first-year record of 17 agencies with 1,140 submissions to 26 agencies and over 90,000 submissions in FY 2006. For FY 2007 through May 8th the total number of submissions is 101,281. During this time, Grant.gov has continually implemented technologies to improve the grantor and grantee experience. With continuing input from the entire grant community, the Grants.gov Program Management Office looks forward to even greater accomplishments in the future.

May 3, 2007   Grants.gov Adobe Day - New Date To Be Announced
We are rescheduling the May 3, 2007, Adobe eSeminar - Learn About Grants.gov. We experienced unforeseen connectivity issues with the server. The Grants.gov website and Adobe forms were not affected as a result of this technical issue.

Grants.gov utilized a third party to host this eSeminar.

Please check our website for the new date and time. We will also be emailing each registrant details on the rescheduled eSeminar.



March 29, 2007   Grants.gov Deployment Update
Grants.gov is incorporating Adobe based forms and Google search functionality while increasing system capacity. To ensure a successful deployment to the new features, Grants.gov will conduct additional internal and end user testing over the next several weeks.

Grants.gov is incorporating Adobe based forms and Google search functionality while increasing system capacity. To ensure a successful deployment to the new features, Grants.gov will conduct additional internal and end user testing over the next several weeks.



March 23, 2007   Contact Center Sets New Record for Service
On Friday, March 16, 2007, the Grants.gov Contact Center had zero abandoned calls. The abandonment rate is a Contact Center industry standard performance measure. This rate is the percentage of callers that hang up before receiving an answer from an agent. The abandonment rate goal for Grants.gov is 5%. March 16th was the first time Grants.gov had zero abandoned calls. The Contact Center continues to improve operational efficiencies to better serve the grant community.


March 16, 2007   Note for HUD Applicants
For the FY 2007 SuperNOFA, HUD is continuing to use PureEdge forms in its Grants.gov application packages. So Grants.gov can focus on its conversion to the new system deployment, OMB expiration dates for these forms have not been updated to reflect the new expiration dates for these approved forms. This Notice advises applicants that the following PureEdge forms with their OMB approval number and current expiration date are compliant with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501-3520) and are required information collections as identified in HUD's program NOFAs.

February 16, 2007   New CCR Support Call Center Hours and Site Design
Central Contractor Registration (CCR) Support Call Center assistance is now available from 9:00 a.m. to 5:00 p.m. Eastern Time Monday through Friday. The CCR Support Call Center can be reached at 1-888-227-2423.

Also, the CCR has changed their website design. You may want to visit http://www.ccr.gov to familiarize yourself with the new CCR website layout.



January 19, 2007   Clarification to the 1/17/2007 Grants.gov Stakeholder Webcast Regarding the Use of Adobe for April 1, 2007 Launch
Grants.gov will be using the free Adobe Acrobat Reader Version 7.0.8 for application packages that are posted by the Federal grant-making agencies after the April 1, 2007 launch. Additional information on Adobe can be found at: http://www.adobe.com [EXIT Disclaimer]. The entire Grants.gov Stakeholder Webcast, including the Question and Answer session, will be posted on Grants.gov next week.

January 12, 2007   Contact Center Highlights!
Datatrac Information Services, Inc. is the service provider for the Grants.gov Contact Center. Datatrac has been focusing on improved services in order to better serve our users. Founded in 1987, Datatrac specializes in services to Federal customers, particularly in the core solutions areas of contact centers, secure documents/ID cards, information technology and operations support. The company has more than 2,100 dedicated employees across seven states and Washington, DC. Datatrac was recently acquired by Computer Science Corporation (CSC) Federal Sector Division, but remains a Native American and women-owned company headquartered in Richardson, TX. Regional offices are located in Chantilly, VA and Corbin, KY. The company's broad Federal government experience, technical resources, flexible contract vehicles and strategic alliances enable Datatrac to offer integrated, "client-centric" solutions that are helping Grants.gov achieve our goal of providing top notch Contact Center support.

Datatrac's performance to date is reflected in the improved operations that enabled Grants.gov to meet our goal of an abandon rate of less than two percent in December 2006. The December 2006 abandon rate was 1.91%. One activity that has resulted in regular improvements is the addition of new Contact Center agents and cross-training of agents to improve service. Other key measures that Datatrac has taken to speed and upgrade service to you include:


  • Defining a clear escalation path for responses to system issues after hours
  • Rapid deployment of IVR modifications for holiday messaging
  • Moving to obtain specific agency and sub-agency information from Applicants
  • Launching a training initiative for all new hires on Grants.gov
  • Allowing for greater flexibility during volume spikes to reduce interruption of service for callers
  • Managing significant call volume surges with a focus on minimizing the impact on service levels

The results are impressive. In addition to getting the abandon rate below two percent, Datatrac has also succeeded in making progress in the important areas of ORC issue backup (e.g. issues on 11/6 were fully backed up on 11/8), and handling volume of contact. For example, an SBIR closing on 11/21 saw volume up 13.3% when compared to the same day the previous week. Contact Center improvement is a job that is never completed, but with Datatrac's support we are making measurable progress.


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