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KEY INITIATIVE:
NIH GUEST HOUSE
Organizational Priority #3
Demonstrate improvements in clinical and service quality resulting
in satisfied customers.
Leader(s)
Kathy Montgomery, Adrienne Farrar
Collaborators
Department of Nursing, Outpatient Department, Department of
Social Work, Patient Recruitment Office
Description
Family-centered housing arrangements are needed in order to
enhance the research experience for research volunteers. The
NIH Guest House provides a lodging site proximal to the CC for
clinical research volunteers who do not need to be hospitalized
but need to remain close to the CC, and to families of seriously
ill patients. This service provides a convenient and less expensive
alternative to other lodging options or lengthened inpatient
stays.
Accomplishments-to-Date
- NIH Guest House opened September 1996 in Building 20 as a
pilot and is highly successful with near 100% occupancy
- Six apartments leased by NIH with approval from Scientific
Directors (Building 20 under renovation)
- Occupancy continues high with all apartments having registered
guests 100%
of time
- May 1999 costs for two additional apartments analyzed and
proposal made to add two apartments to support patient populations
requiring long-term stays
- Evaluations from guests have been excellent with high degrees
of satisfaction
FY2000 Goals
- Expand the current apartment holdings to include two apartments
designated for special populations requiring local housing beyond
two week duration due to the requirements of their protocol,
i.e., BMT, Solid Organ Transplant
- Develop a permanent Guest House proximal to the new Clinical
Research Center
- Complete cost analysis to estimate financial impact and financial
models of future lodgings to include financial donations from
private sources
- Maintain 100% occupancy and 100% patient satisfaction
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