T   H   E      N   A   T   I   O   N   A   L      I   N   S   T   I   T   U   T   E   S      O   F      H   E   A   L   T   H   NEED HELP? HOME SERVICE REQUESTS SERVICE & TRAINING HISTORY TICKET SEARCH INFO FOR IT PROFESSIONALS CONTACTING US  Online Service Requests       Submit Service Request       My Service Requests       Find Service Request Frequently Asked Questions Accounts ADB Antivirus Blackberry Data Warehouse/nVision Email ITAS LISTSERV Mac NBS Travel NED NIH Login Titan (z/OS) VPN/Parachute Access  Search FAQs  CIT Knowledge Base   Helpful Links       CIT Home Page       Anti-Virus Information       Training Program       Reports       Relationship Manager's       IC Assignments       Software Distribution       Remote Access       Statistical Software   Contacting Us The NIH IT Help Desk is the first line of IT support for the NIH user community. There are numerous channels available for our customers to reach us. ONLINE Click here to submit a request for support using our web form. TELEPHONE 301-496-4357 (6-HELP) (local) 866-319-4357 (toll free) 301-496-8294 (TTY) HOURS Our Normal hours of operation are 6:00 AM to 6:00 PM, Monday through Friday Eastern Time. We also have limited after hours support for emergencies available 6PM to 12AM midnight on weekdays and 8:30AM to 5PM on weekends and holidays. It is recommended to contact us by telephone if you have an emergency. Online service requests (ticket submission) is the preferred method of contact over email because it verifies important customer information that is not normally captured in an emailed request. You are likely to receive faster service if you use the online request or telephone channels. COMMENTS AND SUGGESTIONS We want you to be completely satisfied with your experience. We invite you to provide us with your comments and suggestions.