This course is part of an initiative to address the training requirements found in FDA’s Recommended National Retail Food Regulatory Program Standards.

AUDIENCE: Federal, state and local investigators, inspectors, sanitarians and microbiologists who routinely conduct food processing and/or retail inspections, including retail food, milk, shellfish and Interstate Travel Sanitation specialists.

COURSE LEVEL: Introductory to intermediate

GOAL: Improve verbal communication skills for regulators to increase voluntary compliance.

OBJECTIVES: Upon completion of this course, participants will be able to:

1. Identify and apply elements of effective communication in a field environment.

2. Identify and avoid potential communication barriers.

3. Manage conflicts and properly handle volatile situations.

VIDEOTAPES: Downlink sites should program your VCR’s to record this program for future viewing. FDA/ORA’s nationwide lending library will make a copy of this program available on loan (and duplication). For loan information, contact Barbara Giganti via e-mail. (bgiganti@ora.fda.gov).

DATE: October 3 & 4, 2001

SATELLITE TROUBLE NUMBER: 1-888-626-8730

Q&A NUMBER: 1-800-527-1401

FAX Q & A NUMBER: 1-888-361-4011

Galaxy 4R is located at 99 degrees West. You will probably find it by choosing either G4 or G6 on your receiver. Galaxy 6 and the old Galaxy 4 used to be at this location. To test your equipment before the scheduled day of the program, go to Galaxy 4R and see if you should see the following program)

Channel 15 World Harvest (religious program)

Channel 16 Shepherd’s Chapel (religious program)

(occasionally these channels have infomercials on them too)

Once you establish that you are on the correct satellite, don’t forget to change back to Channel 19 for our program. If you can’t find the correct satellite or if you believe you are on Galaxy 4R, but don’t see any of this programming, you’ll need to have your system checked out by a professional before our program.

It is very important for you to test your equipment as soon as possible to ensure that it is functioning properly and to see if you can get programming Galaxy 4R. Storms can cause damage and/or move your antenna out of alignment or you may not have your satellite of choice programmed in. Do not wait until test time to discover problems. If you think your dish and/or receiver are malfunctioning or not programmed correctly, have them checked out by a professional well before the program.

Although a Troubleshooter on the day of the program will be provided, we cannot guarantee the performance of your equipment.