AUDIENCE:
Federal, state and local investigators, inspectors, sanitarians and microbiologists who
routinely conduct food processing and/or retail inspections, including retail food, milk,
shellfish and Interstate Travel Sanitation specialists.
COURSE LEVEL: Introductory to intermediate
GOAL: Improve verbal communication skills for
regulators to increase voluntary compliance.
OBJECTIVES: Upon completion of this course, participants will be able to:
1. Identify and apply elements of effective communication in a field
environment.
2. Identify and avoid potential communication barriers.
3. Manage conflicts and properly handle volatile situations.
COURSE MATERIALS
AND OTHER INFORMATION:
IMPORTANT
SATELLITE INFORMATION TO HELP YOU TUNE IN
Galaxy 4R is located at 99 degrees West. You will probably find it by
choosing either G4 or G6 on your receiver. Galaxy 6 and the old Galaxy 4
used to be at this location. To test your equipment before the scheduled day of the
program, go to Galaxy 4R and see if you should see the following program)
Channel 15 World Harvest (religious program)
Channel 16 Shepherds Chapel (religious program)
(occasionally these channels have infomercials on them too)
Once you establish that you are on the correct satellite, dont
forget to change back to Channel 19 for our program. If you cant find the
correct satellite or if you believe you are on Galaxy 4R, but dont see any of this
programming, youll need to have your system checked out by a professional before our
program.
It is very important for you to test your equipment as soon as possible to
ensure that it is functioning properly and to see if you can get programming Galaxy 4R.
Storms can cause damage and/or move your antenna out of alignment or you may not have your
satellite of choice programmed in. Do not wait until test time to discover problems. If
you think your dish and/or receiver are malfunctioning or not programmed correctly, have
them checked out by a professional well before the program.
Although a Troubleshooter on the day of the program will be provided, we
cannot guarantee the performance of your equipment.
Produced by
the Food and Drug Administration
Office of Regulatory Affairs,
Division of Human Resource Development
Uplinked by
FDAs Center for Devices and Radiological Health,
Division of Communication Media