2008 ICASS Survey

The Service Provider Organizations are those entities that actually deliver the service to customer agencies and service recipients. The State Department administrative section and regional security office are service providers at almost every embassy. Embassies are turning increasingly to commercial entities to “contract out” for some administrative support. For quite some time, certain administrative support activities have been delivered regionally—a cost-effective service delivery approach that will continue to grow. Occasionally, another U.S. Government agency will have a sufficiently large administrative support capability at a location that it will step forward and agree to provide services instead of the Department of State.