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ICASS Customer Satisfaction Surveys assist all foreign affairs agencies in determining how customers rate ICASS service provision and in many cases highlight what we are doing right and what we might be doing wrong. In such a constrained budget environment there's serious competition amongst programs for funding. Survey results are one of the yardsticks used by the Office of Management and Budget (OMB) to assess ICASS performance and approve commensurate resources. Source: 06 STATE 202795 Now that the survey is over...(Click) FY 2008 Announcement: ALDAC from Under Secretary for Management, Patrick KennedyMessage from the ISC: State 003988 - 2008 ICASS Customer Satisfaction Survey Frequently Asked Questions (Click)
Participation Rates - Final Participation Rates Compared to Last Year
Post Follow-up to Results: The 2007 ICASS Customer Satisfaction Survey Results are now available. Please click button below for access.
Supporting Documentation
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2008 ICASS SurveyThe 2008 ICASS Customer Satisfaction Survey Results can be accessed by clicking the button below. For more details concerning the survey, click here.
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