The UMKC Information Services Call Center serves as the front-line, technical support contact for the university. The main purpose of the Call Center is to provide exceptional technical support to current students, faculty and staff by resolving computer-related issues. We promise not only to provide technology solutions, but to listen and work with the UMKC community to exceed expectations.

The Call Center staff works closely with other Support Services areas and all of UMKC Information Services to offer a complete microcomputer support package for faculty and staff. Call Center assistance is also available for UMKC students and affiliates with web, email, and Residence Hall networking issues. Limited support for home computers is also available.

The Call Center is located at 4825 Troost, Room 102 and our phone number is 816.235.2000. Hours of operation for both walk-in and telephone support are as follows:

Monday - Thursday 7:00 AM - 7:00 PM Friday 7:00 AM - 5:00 PM Saturday and Sunday Closed NOTE: An answering service is available after hours to report network outages or other IT emergencies.

The Call Center can also be reached via email at callcenter@umkc.edu, by fax at 816.235.6503, or via our online problem report form.

The UMKC IS Desktop Support team provides the entire range of basic and advanced technical support for computers at UMKC.  This includes installation, configuration and troubleshooting of university-owned desktops, laptops and related peripherals for UMKC faculty and staff.  UMKC students living in our Residence Halls receive basic connectivity and anti-virus support through ResNet and our RooTools software collection available on CD-ROM.
 
In addition, this team maintains our desktop enterprise management infrastructure so as to provides hardware and software inventories, patch compliance, disk imaging, remote assistance and software distribution.  The IS Desktop Support team also supports nearly 600 computers running in student computer labs, specialized classrooms and Internet Bars across the entire campus.  Virus control and security incident response are other critical services offered to the campus by IS Desktop Support. 
 
The team partners closely with the IT Liaisons and our colleagues in the IS Call Center, IS Classroom Technology Services, IS Central Systems and IS Networking & Telecommunications to resolve any number of interdisciplinary technology issues facing the campus as well as those concerning individual customers.

IS Desktop Support technicians are dispatched from multiple campus locations via the IS Call Center at 816.235.2000 or callcenter@umkc.edu.

Hardware Procurement works closely with Support Services' Call Center and Desktop Support to offer a complete microcomputer support package. In addition to providing computer configurations, quotes, purchase guidelines and recommendations for departments and individuals, this unit of Support Services provides pricing and purchasing information for replacement and upgrade parts, printers and other peripherals.

In addition, this Support Services unit has coordinated the UMKC computer replacement program the last five years. The goal of the program is to provide coordinated, cyclical replacement of aging department computers on a three-year basis. It has provided a cost-effective, efficient way to bring state-of-the-art technology on desktops across the campus.

This unit also coordinates UMKC's Microsoft Select licensing agreement and represents the university on the UM Volume Purchase Agreement committee.

If your department is considering a computer purchase, Computer Replacement has Dell PC quotes you can use, based on the large-volume purchasing agreements, with savings over and above the usual Dell UM configurator. Plus the PCs arrive with the hard drives already loaded with UMKC-standard software, greatly reducing set-up time. (License fees are not included in the Dell quote.) Be sure to check current minimum hardware standards, if you will be retaining old PCs. We also can help you configure a machine if the standard configurations do not meet your needs. Call Frank Baker at ext. 2628.

For more information, or a list of our current configurations, please go here.

Before purchasing software, please contact Support Services' knowledgeable business analyst who specializes in technology procurement. The university has purchased a number of site-licenses and has several volume purchase agreements in place for many software packages. It is possible that the software you need is already available at a low cost or no cost to your department. Questions about software availability, licensing and media distribution should be directed to Pat Burch 816.235.8810 or the UMKC IS Call Center at 816.235.2000. Additional information on how to order Microsoft Campus Agreement or Select software licenses and media, as well as other information, can be found on the software resources website.

Students can find academically priced software at the UMKC Bookstore, conveniently located in the middle of campus in the University Center.