November/December 2000
ITS
Peer-to-Peer Program
by:
James Pol
The
ITS Peer-to-Peer Program provides free technical assistance to agencies
seeking to improve transportation operations through the deployment
of intelligent transportation systems (ITS). This program is designed
to complement and expand the technical assistance available from the
staffs of the Federal Highway Administration (FHWA), Federal Transit
Administration (FTA), and Federal Motor Carrier Safety Administration
(FMCSA). Any public agency that is involved in the deployment of integrated
ITS technologies is eligible to receive assistance through the program.
The
tenets of the Peer-to-Peer Program are to be effective, responsive,
confidential, and free of charge. The effectiveness of the program stems
from the knowledge and experience of more than 130 ITS experts who participate
as peers and provide deployment advice. The program is responsive to
satisfy time constraints identified by the client, and the majority
of requests are satisfied in 30 days or less. The program is confidential
for the requesting agencies, allowing them to make strategic decisions
quietly without prematurely engaging the consultant community. This
assistance is provided free on request to enable agencies with limited
resources to participate. These characteristics of the Peer-to-Peer
Program make it an attractive resource for short-term assistance needs.
The
program is not new. Because of its strong focus on satisfying the needs
of its clients, the program has enjoyed favorable response and participation
for nearly four years.
The
program enables an agency to tap into the expanding knowledge base on
ITS. Deployment of ITS throughout the nation is vast and is constantly
advancing, and the Peer-to-Peer Program makes it easier for an agency
to find the specific ITS information that it needs. This saves the agency
time and money, enabling the agency to focus more of its resources on
ITS deployment.
When
a request for assistance is received, program representatives assess
the request and determine the appropriate support -- providing relevant
reports and other material, over-the-phone advice, or a site visit.
The technical capabilities of FHWA, FTA, and FMCSA are tapped as the
first resource to satisfy the client's needs.
The
scope of the technical expertise available through the Peer-to-Peer
Program cuts across two dimensions of ITS deployment. First, the program
offers technical assistance across the ITS infrastructure program areas
-- metropolitan, rural and statewide, and commercial vehicle operations
-- and the overarching areas of the National ITS Architecture and the
National ITS Standards. Second, the program expertise covers the entire
life cycle of ITS development, encompassing problems and opportunities
identification, existing system assessment, concept of operations/information
requirements development, system design, system testing and validation,
system implementation, and system evaluation and maintenance. The ability
to furnish technical assistance in all stages of ITS deployment makes
the program useful to any agency - whatever its level of ITS deployment
maturity.
PEER-TO-PEER
SUCCESS STORY
|
Challenge:
Freeway Management Systems/Highways
The Texas Department of Transportation (DOT) faced a major challenge
coordinating and refining a work plan among various agencies to
implement a regional ITS architecture. To accomplish this task,
Texas DOT needed a peer with expertise in ITS architecture who
could foster good coordination efforts among the affected agencies.
Actions
and Approach
Les Jacobson of Washington State DOT was contacted by the Peer-to-Peer
Program to provide his expertise in ITS architecture and to develop
strategies that would integrate ITS into the Texas DOT planning
and programming processes. During a site visit, Les offered formal
recommendations to explore alternatives to hiring in-house staff
to rapidly expand existing ITS endeavors. In addition, Les led
programmatic discussions that helped develop new regional planning
relationships among metropolitan planning organizations (MPOs)
and Texas DOT.
Results
Texas DOT developed a balanced approach to ITS planning, programming,
and architecture, and activities to enhance communication and
coordination among the stakeholders were initiated. As a result,
development was accelerated, and the relationships among MPOs
and the Texas DOT were strengthened. The Austin District of the
Texas DOT is planning additional multiagency workshops for its
ITS corridor planning process.
|
PEER-TO-PEER
SUCCESS STORY
|
Challenge:
Procurement of ITS Services
Both
the Missouri DOT and the Kansas DOT have embarked on the deployment
of a bi-state Traffic Operations Center (TOC). The TOC will be
located in Missouri and will support freeway and incident management
for interstate highways in the Kansas City metropolitan area.
The DOTs, in conjunction with FHWA, called on the Peer-to-Peer
Program to increase their knowledge of ITS field components controlled
by the TOC. Kansas and Missouri are currently planning the installation
of numerous controllers, closed-circuit television, variable message
signs, detectors, and other field hardware. The staffs of the
DOTs wanted to become more comfortable with the many products
available before they went to bid.
Actions
and Approach
Manny
Agah of the Arizona DOT and Terry Houkom of the Minnesota DOT
-- program peers with experience building TOCs in Phoenix and
Minneapolis, respectively -- offered to share their knowledge
of ITS systems architecture and of equipment available to support
freeway and incident management systems. They provided onsite
assistance, evaluating the many technologies available to Kansas
and Missouri and recommending a systems management approach and
a two-step construction bidding process.
Results
With
the assistance of the peers, the DOTs gained the comfort level
that they needed to move the project forward. The close interaction
also provided a forum in which to develop close ties among participants
that will help Kansas and Missouri with future operations and
maintenance as the TOC expands to include more functions.
|
The
program's peer experts have provided assistance on a range of issues
regarding ITS deployment and the maximization of the clients' return
on their ITS investments. Some representative topic areas encountered
in the program are:
- Planning and Programming/Procurement.
- Operations and Maintenance.
- Resource Materials Location.
- Partnerships/Cost-Sharing Issues.
- Education/Training/Facilitation.
- Awareness/Outreach.
- Design and Installation Specifications.
- Modeling and Simulation.
- Information Technology (Hardware and Software) and Telecommunications.
Clients
include the offices of FHWA, FTA, and FMCSA; the headquarters and district
offices of state departments of transportation; transit authorities;
turnpike and tollway authorities; metropolitan planning organizations;
city and county transportation and public works offices; and transportation
management agencies.
The
majority of the more than 130 ITS professional peers who lend their
expertise to the Peer-to-Peer Program represent public agencies that
have had experience in ITS deployment. The peers from the public sector
are of great value to the program. They demonstrate to clients that
ITS can be successfully deployed, giving clients a measure of confidence.
Public sector peers also promote the technical assistance resources
available through FHWA, FTA, and FMCSA when they describe their experiences.
Only
a small portion of the program's peers come from the private sector;
nevertheless, private sector peers are particularly helpful in the newer
technical areas for which public support is not yet available.
New
peers are being added continuously to the program through nomination
or self-nomination, introducing additional expertise to the collection
of available knowledge.
The
program's success is evidenced by the growing number of requests for
assistance. Approximately 420 requests have been received and processed
since the program's inception in June 1996. The number of requests has
increased at a rate of nearly 5 percent per year.
Historically,
the program has received 45 percent of its requests from the transit-provider
community. The remaining 55 percent come from other surface transportation
agencies. Likewise, the requests originating from metropolitan areas
greatly surpass the requests from rural areas although rural requests
are steadily increasing.
The
type of technical assistance provided by the Peer-to-Peer Program depends
on the request. For roughly 40 percent of the requests, direct peer
assistance is given -- either through onsite support or via other contact.
Some onsite peer assistance is offered to help agencies to review plans
and specifications, guide concept development, and to verify systems
integration. The program also brings clients together at a site to be
trained in a particular technical area. For the other 60 percent of
requests, it is sufficient to identify points of contact and furnish
resource materials so that the client can gain broader knowledge on
a given topic.
Sometimes
prospective clients are unaware of the products and services delivered
through FHWA's resource centers, division offices, and metropolitan
offices. The Peer-to-Peer Program takes great advantage of the vast
federal resources and of dedicated outreach and technical assistance
programs, such as those offered through the National ITS Architecture
Team, the National ITS Standards Team, and others.
The
support provided to the clients has been greatly beneficial. Most of
the program's customers say that they would use the program again and
that they would recommend the program to another agency.
The
program is provided to support the continuing deployment of ITS, and
the program's customers have indicated that after receiving support,
they feel more confident in developing and deploying ITS and they are
more likely to consider future ITS applications. A customer satisfaction
assessment, titled Customer Satisfaction With the FHWA Peer-to-Peer
Program: A Qualitative Assessment, was prepared by the Volpe Center
for Transportation Research to gauge the program's success from the
perspectives of clients and peers. A report on the survey results is
available in the Electronic Documents Library (www.its.dot.gov)
as Document No. 12489.
A
request for proposals for the continuation of the Peer-to-Peer Program
was issued in April 2000. The new contract, which is anticipated to
be awarded in September, will preserve the successful qualities of the
program and will offer an opportunity to enhance client assistance,
activity management, and the analysis of how ITS deployment can be improved.
The information that can be gathered through the peer interactions will
reveal deployment issues that occur in the field. This will be used
as input to further enhance the federal programs to ensure that ITS
deployments are successful and to achieve the desired results of improved
transportation operations.
For technical assistance, clients may call the program's toll-free number,1-888-700-PEER;
e-mail the program at dotpeer@erols.com;
or visit the Web page at www.its.dot.gov/peer/.htm.
James
Pol is a transportation specialist in the ITS Joint Program Office.
He has managed the ITS Peer-to-Peer Program since he joined FHWA in
November 1999. Pol is also a travel management coordinator for several
ITS program areas. Before joining FHWA, he was active in a number of
ITS deployment projects as well as projects in highway design, construction
management, and traffic analysis. Pol has a bachelor's degree in civil
engineering from Rensselaer Polytechnic Institute, and he is a registered
professional engineer in Delaware.
Other Articles in this Issue:
Using Monte Carlo Simulation for Pavement Cost Analysis
ITS Peer-to-Peer Program
Design Evaluation and Model of Attention Demand (DEMAnD): A Tool for In-Vehicle Information System Designers
Studying the Reliability of Bridge Inspection
Ultrasonic Inspection of Bridge Hanger Pins
The Northwest Transportation Technology Exposition
Faster, Easier, Cheaper - Pyrotechnical Anchoring
Practical Research Answers Real-Life Questions
A Nondestructive Impulse Radar Tomography Imaging System for Timber Structures
Strategic Work-Zone Analysis Tools