| Thank you for choosing Hydro-Gardens for your hydroponics
needs. In addition to Internet orders, we also accept orders over the phone and via FAX.
Our staff is available Monday through Friday from 8 a.m. to 5 p.m. Mountain Time to take
your orders and answer your questions. FAX orders may be sent at anytime. Phone: (888) 693-0578. FAX:
(800) 634-6362.
or
or
Phone: (719) 495-2266. FAX: (719) 495-2266.
Estimated Rates:
| UPS
2nd Day |
1 pound rate |
$18.00 - $25.00 |
| UPS
Next Day |
1 pound rate |
$35.00 - $50.00 |
Why Shipping
Is Not Shown On Our Site
Due to the size & weight variations of our
products, we cannot show you what your freight charges will be ahead
of time. We have thought long & hard about this but it would be
unfair to someone no matter how we did it. The best solution we came
up with was to charge exactly what we are charged by the shipping
companies. Unfortunately, this cannot be determined until the
package in on the scale ready to go out.
Here is an example of how it would be unfair. If we
rolled freight into each item (i.e. Freight will be $5 for the first
pound and $1 per pound after that), if you were to order 25 pounds
of 4-18-38 Chem-Gro fertilizer you would pay $29.00 in freight. Most
customers could get this item for around $15 - $20. A 50 pound box
would be $54. You can see this would not be a good way to do this.
If someone were to order 1 Guardian/Lawn Patrol 1 million package
the shipping weight is listed at 1 pound. They would pay (i.e. $18
for the first pound (2nd Day UPS) and $2 per pound after). Now if
someone were to order 10 1 mil packages, they would pay $36 when in
actuality, they would all ship in 1 box for the same $18 under our
current method. I could show you 1000 other examples of how any
other method doesn't work. We think we have chosen the best method
for our customers. You will just have to trust that we are doing
this with your best interests in mind.
If you provide us with your e-mail address, you will
receive an e-mail the next business morning after we make a shipment
to you. This e-mail will include the product & freight charges
and how it was shipped. If you choose an item that must be shipped
direct (most of them will state that fact on the product page), you
will not receive that e-mail until after we get the invoice from the
vendor/insectary that shipped it. In most cases, you will already
have the product before this e-mail goes out. We apologize for that,
but there is nothing we can do to speed this process up.
If you would like to have an idea of what you
freight will be before you place your order, please use the section
below to get you own freight estimates.
To Get Your
Own Freight Estimates
If your ordering from the 48 states, use United Parcel Service Package Rating Assistant or
Federal
Express Rate Finder
or to
calculate your shipping costs. Or if you want to send your order by mail you can us the
US Postal Service Rating Assistant.
When you're done, use the "Back" button on your browser
to return to this page. Please note our Zip Code is 80908. You'll
need this for both Rating Assistants.
SHIPPING OF BENEFICIAL INSECTS
ALL ORDERS MUST BE RECEIVED BY NOON (MT. TIME)
THURSDAY TO SHIP THE FOLLOWING WEEK
All living beneficials will be sent by
2 Day Air or NEXT Day Air Only!
All orders sent direct from the insectaries will be sent by Next Day Air
Only!
If you see a message like this one:
Galendromus
occidentalis are sent direct from the Insectary Next Day Air.
Next to any product, this means that the item
will NOT be brought into Hydro-Gardens and will ALWAYS be sent
direct from the insectary. All of the insectaries ship their
products by Next Day Air ONLY. We have no control over this.
However, the insectaries are willing to reduce the Next Day Air
charges to get them closer to 2nd Day Air rates.
The reason for the Next Day Air ONLY rule from
the insectaries is to guarantee that the product is in the best
condition possible. Most of the beneficials that fall into this category
are very sensitive to heat or cold during shipping. Again, there
is nothing we can do.
If you have any question about this
information or anything else, Please feel free to contact us Toll
Free 888-693-0578
The shipping weight of beneficial insects is not given on the web site. The reason for
this is that we can put several types of insects into the same box and still have it ship
at one pound. Example: if you were to order 100 persimilis they would ship at the same
weight as if you ordered 10,000. So you can see there is no way of estimating the shipping
weight. However you can be relatively sure that most of the orders will ship at the one
pound rate. If you have any questions about this, please feel free to contact us and ask.
Most of the time the rates will be between;
| UPS
2nd Day |
1 pound rate |
$18.00 - $25.00 |
| UPS
Next Day |
1 pound rate |
$35.00 - $50.00 |
The prices shown are for shipments within the contiguous
48 states.
If you are outside of this area, please contact us for your rate.
Limited Warranty On Beneficial Insects
Hydro-Gardens will guarantee the insects will arrive
alive to you. On the rare occasion that part or all of a shipment arrive
with dead beneficials, we will replace them. You are required to notify
Hydro-Gardens within 48 hours of delivery. We will send a replacement as
soon as possible.
If you don't notify us within 48 hours, the guarantee will be void.
* * ALL ORDERS PAYABLE IN U.S. FUNDS *
*
Please use your account number (customer number) when placing orders, or inquiring
about orders.
Your address label lists your account number, company name, and mailing address. If any
of this information is incorrect, please notify us so that we may update our records.
DISCOUNTS ALLOWED
On orders above the amount of $300.00, a cash with order discount of 3% can be deducted
if payment is made prior to shipping.
This does not apply to Credit Cards.
SHIPPING REQUIREMENTS:
All freight is FOB Colorado Springs or
Factory location for factory direct shipments.
COMMON CARRIER SHIPMENTS:
Please specify the Freight Line you prefer to have handle your orders. Orders in excess
of 400 lbs. will normally be shipped by truck at the least cost, unless otherwise
specified.
FOREIGN CUSTOMERS:
Please pay invoices in U.S. dollars. Please specify your desired method of shipment.
All seed shipments are subject to customs inspection regardless of shipment method. All
charges that result from import duties or customs inspections will be borne by customer.
LIMITATION OF WARRANTY:
Hydro-Gardens gives no warranties express or implied, including the
warranties of merchantability and fitness for a particular use for any product it sells,
except as otherwise expressly given by the manufacturer of the product. The purchaser
agrees that the limit of liability of Hydro-Gardens for all claims for loss
or damage due to any cause shall not exceed the invoice price of the product in question.
DAMAGES ON FREIGHT:
Damage claims must be initiated by the customer. Call us with any problems you have and
we will take care of the claim. Please tell the driver about the damaged item and have
them make a note in their records. Save the package and phone us as soon as possible. DO
NOT send anything back unless you have called and received a return authorization number.
INSPECT ALL SHIPMENTS:
Hydro-Gardens tenders freight to the carrier in good condition. It is the
responsibility of the carrier who acts as your agent to safely deliver your shipment. It
is imperative that you examine your shipment carefully for damage or shortage, and have
the driver note any discrepancies on the bill of lading. Do not refuse any shipment that
has damage or shortages, as this is your property, and refusal causes unnecessary delays
and storage charges. Arrange with the carrier to have damaged articles returned marked
"Deadhead For Repair or Replacement". Hydro-Gardens will be glad to
render any assistance necessary to trace and recover lost goods, and will work with you
and the carrier in resolving damage claims.
RETURNED MERCHANDISE:
DO NOT return merchandise without a RETURN AUTHORIZATION NUMBER! Requests for returning
merchandise must be made within 30 days of receipt of the merchandise. The return will
only be accepted when it is accompanied by a RETURN AUTHORIZATION NUMBER given by an
authorized representative of
Hydro-Gardens
8765 Vollmer Road
Colorado
Springs, CO. 80908-4710.
Credit extended for approved returns will be based on actual
invoice value at the time of shipment. Returns will be assessed a 15% handling charge
unless otherwise specified in writing by our representative. All charges incurred by the
return of goods will be at the buyers expense.
PAYMENT TERMS AND CONDITIONS:
For all open account customers, invoice payments are due by 30 days after
the invoice date (NET 30). A service charge of 2% per month (24% APR) will
be charged on all invoices not paid within 30 days.
BUSINESS HOURS:
Offices and phone orders; 8:00 a.m. to 5:00 p.m. Mountain Time - Monday through Friday.
However, the fax machine and answering machine are on 24 hours a day 7 days a week. We
check our E-mail first thing in the morning during normal working hours.
All rights reserved. No part of this publication may be reproduced, transmitted, stored
in a retrieval system, in any form or by any means, photocopying, electronic, mechanical,
or recording or otherwise without written permission of Hydro-Gardens. |
