About Our Director

Doug Bourgeois

Doug Bourgeois Director National Business Center

Douglas J. Bourgeois became the Director of the National Business Center (NBC) in the Department of the Interior on October, 1, 2004.  Through more than 1,800 employees and contractors at about 20 geographic locations, the NBC provides services to government agencies in the areas of Human Resources Management, Financial Management, Information Technology, Training, Contract Management, Aviation Services, Appraisal Services, Facilities Management, and other business areas.  His vision for the NBC is to be a world-class center of business excellence, service delivery, and accountability.  Toward this end, Mr. Bourgeois has focused his attention on building upon the tradition of outstanding customer service and establishing the NBC as an operational center of excellence that delivers high-quality services that meet the needs of NBC customers in an efficient and cost-conscious manner.  During his tenure as Director, the NBC has been competitively selected to be a shared services center and government-wide provider of Payroll, Human Resources, Financial Management, and Information Technology services.  Through his commitment to service excellence, the NBC has earned some notable achievements including: ISO 9001 Certification, the Interagency Committee for Aviation Policy’s Aviation Gold Standard Award, and the Government Information Technology Executive Council’s Technology Architecture Award.

Prior to joining Interior, Mr. Bourgeois served as the Chief Information Officer at the United States Patent and Trademark Office (USPTO) from May of 2001 until September of 2004.  In this role, he served as the principal advisor to the Commissioner of the USPTO and Under Secretary of Commerce for Intellectual Property on the application of information technology to support and improve USPTO business processes.  He directed the development, implementation, maintenance, enhancement, and operation of USPTO's automated information systems and the development of supporting strategic and operational information technology plans.

During his tenure at the USPTO, Mr. Bourgeois led the successful migration of the Office to electronic government operations.  Some notable accomplishments include the migration of the Patent examination process to an online environment, providing Internet access for the public to published Patent applications under review, eliminating 25 million paper copies of granted Patents due to electronic availability, technology support of an award winning work at home program for Trademarks, and a Trademarks electronic filing rate that consistently exceeds 95%. 

Through his customer and business focused leadership, the USPTO information systems were honored with several awards including the Government Solutions Center Pioneer Award for the Patents Image File Wrapper system, the Interagency Resources Management Conference (IRMCO) Team Award in collaboration with the US Postal Service for an electronic bulk mail distribution system, and the Computer World Laureate Award for an enabling electronic government infrastructure. 

Prior to joining the USPTO, Mr. Bourgeois was the Managing Director of Customer Service Technology for Federal Express Corporation, where he worked from 1994 to 2001.  In this position, Mr. Bourgeois was responsible for the 1-800-GoFedEx telephone network including all automated network applications allowing customers to ship, track, determine a rate quote, and identify the closest drop off location via the telephone on a 24/7/365 basis.  Mr. Bourgeois was also responsible for the systems used by FedEx employees world-wide to provide customer support services.

Mr. Bourgeois earned a B.S. degree in Aeronautical Engineering from Cal Poly University in San Luis Obispo, California and an M.B.A. in Finance from Tulane University in New Orleans, Louisiana.