NRRS™ Reservation Policies
|
|
As the NRRS™ changes, several Policies have been updated / modified to serve all of our customers better! Please see the following sections for changes to current policies for agencies currently participating in the NRRS™.
Making a Reservation
You can reserve the following types of facilities through the NRRS™
Individual Campsites
Up to 6 Months (rolling window) in Advance for all agencies under the NRRS
5 Months (block window) for Yosemite National Park - Inventory goes on-sale on the 15th of each Month
Cabins & Lookouts
Up to 6 Months (rolling window) in Advance for all agencies under the NRRS
Group Facilities
Up to 12 months (rolling window) in Advance all agencies under the NRRS
-
Please Note! Reserved campsites and group overnight facilities will be held until check-out time on the day following your scheduled arrival. Group day use facilities will be held until check-in time on your scheduled arrival date.
Call Center Hours of Operation
March 1 - October 31 - 10:00 AM EST – Midnight EST
November 1 – February 28 – 10:00 AM EST – 10:00 PM EST
| Reservations |
1-877-444-6777 |
| TDD |
1-877-833-6777 |
| Customer Service |
1-888-448-1474 |
Method of Payment
See below listing of accepted methods of payments for reservations:
| Method of Payment |
Sales Channels |
| Call Center |
Internet |
Field |
| Bankcard |
Yes |
Yes |
Yes |
Certified Checks
Bank Checks
Money Orders
|
No |
No |
Yes* |
Personal Checks
Travelers Checks |
No |
No |
Yes* |
| Cash |
No |
No |
Yes* |
| Foreign Currency |
No |
No |
No |
*These types of payments are accepted in the field only.
Recreation.gov Billing Information: Customer’s monthly credit card statements will reflect "Recreation.gov 888-448-1474", for reservation transactions.
Changes and Cancellations:
- Camping/Day Use: A $10.00 service fee will apply if you change or cancel your reservation (including Campsites, Cabins, Group Facilities, etc.)
- All Facilities: To ensure fairness for all NRRS customers, any reservation with departure dates outside the 6 or 12 month maximum window can not be changed or cancelled until 18 days after the reservation is made.
Late Cancellations:
- Individual Campsites: If an individual cancels an individual campsite reservation the day before arrival, or on the day of arrival they will be charged the $10.00 service fee and forfeit the first night use fee. Cancellations for a single night's use will not be assessed a service fee.
- Cabins/Lookouts: If a customer cancels a cabin or lookout reservation within 14 days of the scheduled arrival date, they will be charged the $10.00 service fee and forfeit the first night's recreation use fee.
No-shows, Early Departures, or Cancellations after the scheduled arrival date, are not entitled to a refund. Cancellations for single night's use will not be assessed a service fee.
- Group Facility: If a customer cancels a group overnight facility reservation within 14 days of the scheduled arrival date they will be charged the $10.00 service fee and forfeit the first night's use fee. Cancellations for a single night's use will not be assessed a service fee.
If a customer cancels a group day use facility reservation within 14 days of the scheduled arrival date, they will forfeit the total day use fee with no service fee charge.
No-shows:
Refunds: Refunds must be requested no later than 14 days after your scheduled departure date.
Reservation Fee: If a reservation fee is charged, it is NON-REFUNDABLE. This fee, for some facilities, is $10.00 for call center reservations and $9.00 for web (
www.Recreation.gov) reservations.
Service Fee: This $10.00 cancellation fee will be deducted from the amount of the refund given to the customer.
Bankcard Purchases: Refunds for bankcard payments will be issued as a credit to the original bankcard. Please note the charge on your bankcard statement will read “Recreation.gov 888-448-1474”.
Check or Cash Purchases: Refunds for NRRS™ payments made by check or money order, and cash payments at selected campgrounds will be issued a check refund. A refund will be processed within 30 days of receipt and approval. Please Note! Refund requests made during or after departure can only be processed when approved by the facility management staff based upon local policy.
Emergency Closures: In the event of an emergency closure, the NRRS™ will attempt to notify users and offer alternate dates and sites (as appropriate). If this is not possible, reservations will be cancelled and all fees paid will be refunded.
Golden Age or Golden Access Passports have been Replaced with the Interagency Senior or Interagency Access Pass: Holders of the Interagency Senior and Access Passes (and the Golden Age and Access Passes) may receive a fifty-percent discount on the basic recreation use fee for individual campsites. This discount does not apply to fees for cabins, lookouts, or group facilities and it may not apply for specific facility amenities such as electricity, water, sewer, or extra fees charged for prime or premium sites.
-
Making Reservations: Customers having one of these discounts are required to provide the discount number at the time the reservation is made to receive the discount. If the customer makes more than one reservation for the same location and date(s), the discount will only apply to the site the discount holder occupies.
-
Upon Arrival: Customers using one of these discounts are required to present the Pass and one form of identification to confirm the discount. If you do not provide proper documentation, you must pay the full recreation use fee prior to using the facility.
Changes to the Policies and Procedures: The NRRS™ reserves the right when necessary to modify reservation policies.
