Application Access & Support
Application Access
User Guide
Contact information
How do I get access?
Every state and local public health department has a BioSense
administrator responsible for granting access to the application and
the appropriate data.
- State level users are granted access to view BioSense data from
their state
- Local public health users are granted access only to the cities or metropolitan reporting areas (MRAs) within their jurisdiction.
- Local users whose jurisdictions do not fall within a BioSense MRA can be granted access to state or zip code level data if approved by the state BioSense administrator. In addition, user-requested customized metropolitan areas or regions can be created using sets of zip codes.
What is the process for obtaining access?
Upon approval from the local BioSense administrator, a user must apply
for a digital certificate, be granted access, and may log on to BioSense
via CDC’s Secure Data Network (SDN).
What is the Secure Data Network (SDN)?
The SDN ensures that the parties who access any sensitive electronic
transaction are who they claim to be. It supports bilateral
authentication in which both users and programs can be certain that they
are connected to or are communicating with the correct uniquely
identified individual or entity, and it provides for multi-step
electronic trust relations supported by industry-standard Certificate
Authority services.
This users’ guide is intended for public health department and hospital staff who are currently monitoring data in BioSense.
CDC BioSense VA, Dod, LabCorp Data User Guide v2.05 (August
2006)
CDC BioSense Hospital Data User Guide v2.11
(November 2007)
BioSense Technical Overview Document
(June 2008)
User Support Contact information
In addition to training, user support is available. Users can get
help for technical problems with the BioSense application. In
addition, subject matter expertise is available for help with
analysis and interpretation of the data and help for problems
related to the SDN is available.
- Contact the Help Desk if you require BioSense technical
support.
BioSense Technical Help Desk: 1-800-532-9929.
- Contact the Help Email if you require subject matter
expertise regarding BioSense. BioSense Help Email Address:
BioSenseHelp@cdc.gov
- Contact SDN Support if you are having problems related to the Secure Data Network or your digital certificate: 800-532-9929 or 770-234-6585; cdcsdn@cdc.gov.