FAQ
Document Delivery/ILL -- Rejection of ILL request

Return to Web VersionPrinter-friendly Version

The National Library of Medicine (NLM) may have rejected your ILL request for one of the following reasons:

• Copyright Compliance information (CCG or CCL) is not indicated
• Incomplete or incorrect citation
• Item requested is not in NLM's collection
• LIBID is not provided
• Max cost is less than NLM's charge per article
• Name of authorizing staff is not included
• Requests must be submitted via DOCLINE (if DOCLINE member)

Non-DOCLINE requests must be legible and include complete bibliographic citation, LIBID, and unique identifiers from PubMed, LocatorPlus, or OCLC.

All ILL requests must include authorizing staff person's name, and applicable copyright compliance information (CCG or CCL).

Related Questions:

How can I contact NLM's customer service staff?

Rejection of an ILL request from NLM form?

What should I do if I have not yet received an interlibrary loan request sent to NLM?

What should I do if my document is missing pages?

Return to the list of ILL FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/ill_doc_reject.html

Last reviewed: 07 June 2007
Last updated: 07 June 2007
First published: 25 May 2007
Metadata| Permanence level: Permanence Not Guaranteed