HRSA - Fiscal Year 2009 Performance Appendix

HRSA - U.S Department of Health and Human Services, Health Resources and Service Administration

U.S. Department of Health & Human Services

Fiscal Year 2009 Performance Appendix

Fiscal Year 2009 Performance Appendix
(PDF – 1.22 MB)

HEALTH EDUCATION ASSISTANCE LOANS

#	Key Outcomes	FY 04 Actual	FY 05 Actual	FY 2006		FY 2007		FY 08 Target	FY 09 Target	Out Year Target
#	Key Outcomes	FY 04 Actual	FY 05 Actual	Target	Actual	Target	Actual	FY 08 Target	FY 09 Target	Out Year Target
Long Term Objective: Preserve the financial integrity of HRSA’s programs and activities
9. VII. C.1	Conduct an orderly phase-out of the outstanding loan portfolio, resulting in a reduction in the Federal liability associated with the HEAL program ^a	$2,028	$1,709	$1,700	$$1,375	$1,090	$1,131	$997	$866
#	Key Outputs	FY 2004 Actual	FY 2005 Actual	FY 2006		FY 2007		FY 2008 Est.	FY 2009 Est.	Out-Year Target
#	Key Outputs	FY 2004 Actual	FY 2005 Actual	Target	Actual	Target	Actual	FY 2008 Est.	FY 2009 Est.	Out-Year Target
Efficiency Measure
9.E	Improve claims processing efficiency through implementation of an online processing system (HOPS). (Baseline 2004 – 10 days)	10 Days	9 Days	9 Days	8 Days	8 Days	8 Days	8 Days	8 Days
	Appropriated Amount ($ Million) (direct operations)	$3.4	$3.2		$2.9		$2.9	$2.8	$2.9

Notes:

^a Dollars in millions.

INTRODUCTION

The Health Education Assistance Loans (HEAL) program’s performance measures and activities build upon HRSA’s long-range goal to “Achieve Excellence in Management” and is keyed to the following HRSA Objective:

C. Preserve the financial integrity of HRSA’s programs and activities.

Performance measure information is used by the program to assess the success of HEAL in meeting goals of conducting an orderly phase-out of HEAL’s outstanding loan portfolio and thus reducing Federal liability associated with the HEAL program. Strategies used to improve performance include providing borrowers who have not yet fully repaid their loans with appropriate assistance to facilitate the repayment of their loans, working with lenders and loan holders to minimize defaults, and aggressively pursuing HEAL defaulters.

DISCUSSION OF RESULTS AND TARGETS

9.VII.C.1. Conduct an orderly phase-out of the outstanding loan portfolio, resulting in a reduction in the Federal liability associated with the HEAL program

The HEAL program is currently phasing out an outstanding loan portfolio of approximately $1.131 billion as of September 30, 2007. The program has historically met or exceeded its targets for phasing out the outstanding loan portfolio, through initiatives to help borrowers manage their indebtedness, and through partnerships with lenders and loan holders. In FY 07, the projection of $1.090 billion was not able to be met due to the historical trend of HEAL loans that refinanced out of the program and borrowers that paid-in-full turned out to be lower than anticipated. The HEAL Program does not have any control over the early payoff activity that happens in the loan servicing industry.

9.E. Improve claims processing efficiency through implementation of an online processing system (HOPS).

The efficiency measure for the HEAL program is to improve claims processing efficiency through the implementation of an online processing system. In FY 04 and FY 05, the processing time was 10 days and 9 days, respectively. This was reduced to 8 days in FY 06, which was lower than the target. The FY 09 target is 8 days.