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Online Training


Training is no longer offered live. See archived sessions below.
Free RealPlayer is required to view the archived training sessions.
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Over a three year period (October 1, 2001 to September 30, 2004) the HRSA Third Party Reimbursement Training and Technical Assistance Program provided two days of live training on third party reimbursement issues at 36 sites in 33 states. The funding for this effort has been spent, so live sessions are no longer being offered. However, we archived one of these two-day presentations in Newton, Massachusetts, and made it available on-line.

For the live training, fourteen sessions were provided over a two day period, including two break-out sessions, on various third party reimbursement issues of interest to HRSA grantees. These sessions were on a basic to intermediate level and were intended primarily for HRSA grantees that either were not yet billing third party payers or wanted to improve their third party reimbursement practices. Newer staff of larger, older HRSA grantees, also benefited from the training sessions. More experienced staff found the sessions to be a good review.

You can view each session sequentially for the complete program, or select and view specific sessions of interest from the curriculum outline, linked below. While these archived sessions do not provide the immediacy and interaction possible with in-person sessions, they do make it possible to access the material presented at these successful and very well received presentations.

Session 1: Welcome and Introduction (16 minutes)
* HRSA Grant Funding vs Third Party Reimbursement
* Purpose/Scope/Objectives of Training
* Review of Agenda
* Technical Assistance Opportunities
* Pre-training Assessment

Session 2: Success Stories (26 minutes)
* Third Party Billing & Collection Practices That Work For Community Based
   Providers
* Expanding Services, Serving More People, Hiring More Staff, Increasing
   Productivity, Securing a Better Location for Access, etc.
* Estimating Financial Returns From Third Party Billing and Collections

Session 3: Billing Step-by-Step (25 minutes)
* Billing Process
* Generating a Bill
* Common Billing Forms
---CMS1500
---CMS1450 (UB-92)
* Outside Billing Services

Session 4: Collections Step-by-Step (40 minutes)
* Collecting Payments
* Remittance Advice
* Explanation of Benefits
* Bill Tracking
* Overview of Claims Payment Process
* Rejected Bills
* Measuring, Managing and Monitoring Accounts Receivable
Session 5: Documenting Ambulatory Care (56 minutes)
* Health Records
* Reimbursement and Records
* Coding
---ICD-9-CM Coding
---CPT-4 and HCPCS Procedure Coding
---Coding Staff
---Coding Tips
---Case Studies
Included in live session only -
Session 6: Overview of Participants Resource Guide
Session 7: External Compliance Issues (38 minutes)
* Corporate Compliance
* Health Insurance Portability and Accountability Act (HIPAA)
* Credentialing
Session 8: Computerization (25 minutes)
* Decision Points/Advantages
* Modules
* System Selection Tips
Session 9: Reimbursement Infrastructure (37 minutes)
* Constructing A Billing Department
* Billing and Collections Processes and Staff Functions
---Appointment Scheduling
---Registration
---Coding
---Billing
---Accounts Receivable
---Finance
Included in live session only -
Session 10: Third Party Reimbursement in Your Community
* Specific Information Related to Your State/Local Programs
* Access to Web Based Resources
* Accessing Additional Resources in Your Community
Session 11: Review Day 1 Take Home Points (24 minutes)
* Post-training Assessment and Answers
* Questions
* Technical Assistance Requests
* Day 2 Breakout Session Sign Up
Session 12: Creating a Business Plan to Increase TPR (42 minutes)
* Purpose
* Program Profile
* Worksheets/Interactive Development of a Business Plan

Concurrent Breakout Sessions
(1) Session 13: Billing and Collections Management (87 minutes)
(2) Session 14: Coding/Documentation (82 minutes)

To print a copy of the Curriculum Outline, download the Acrobat or Word file:

Download: Curriculum Outline - Adobe Acrobat file (size: 59 KB)

Download: Curriculum Outline - Word file (size: 106 KB)


Free RealPlayer is required to view the archived training sessions.

Click on an archived webcast, and see if it works. If it doesn't, you need to download the Free RealPlayer by Real Networks, Inc.

How to download Free RealPlayer:

  1. Go to www.real.com and click on "Download RealPlayer".

  2. On the next screen, find the words "Or get our basic player" and click on "Download the Free RealPlayer".

Real Networks continually changes how to download their Free RealPlayer, the basic player. It may differ slightly from above.

Take your time and you will be able to do it. Real Networks does not make it easy to find the Free RealPlayer, the basic player. (It is NOT a 7-day free trial; it is NOT a 14-day free trial; it is NOT a whatever-day free trial.) The basic player is free, with no time limit.


Use of software to block pop-up windows and advertisements can cause problems.

The use of software to block pop-up windows and advertisements may interfere with your ability to access archived webcasts. If you experience difficulty, we recommend temporarily disabling the software used to block pop-up windows while you view an archived webcast.


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