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Service Orientation

Service Orientation: commits to satisfying internal and external customers. The chart below outlines the training for this competency at each proficiency level.

Recommended Training for Service Orientation

Proficiency Levels Program/Course Title & Info Contact Info/Vendor
Baseline (1) Customer Service Procedures SmartForce HHS University
Baseline (1) or Progressing (2) Customer Service Skills and Techniques Management Concepts
Communications for Leaders in a Scientific Setting (4006) NIH Training Center
Leadership Skills for Non-Supervisors
(1017)		 NIH Training Center
Managing Conflict, Stress and Time SmartForce HHS University
Meyers-Briggs Type Indicator (MBTI): An Introduction HHS University
Progressing (2) Interacting with the Customer HHS University
Using Surveys to Measure Customer Satisfaction (SkillSoft) GoLearn.gov
Proficient (3) Developing Customer-Focused Organizations, Achieving Excellence in Customer Service Federal Executive Institute and the Management Development Centers
Communications for Leaders in a Scientific Setting (4006) NIH Training Center
Leadership Skills for Non-Supervisors
(1017)		 NIH Training Center
Managing a Customer-Focused Department Simulation (SkillSoft) HHS University
The Customer-Driven Organization GoLearn.gov
Proficient (3) or Master (4) Executive Coaching (6200) NIH Training Center
All Levels: Baseline (1) thru Master (4) Communicating in a Culturally Diverse Workplace (1020) NIH Training Center
Techniques for Managing Generational Mix at NIH (5905) NIH Training Center

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