Resources
The resources provided below are a sampling of links that may be useful but are not necessarily endorsed by the Department of Justice or by the Interagency Working Group on LEP.
2008 Federal Interagency Conference on
Limited English Proficiency - September 3, 2008
CONFERENCE MATERIALS
Note: The links below are to materials distributed by Federal agencies and other presenters
during the sessions that they hosted at the 2008 Federal Interagency Conference on LEP.
Placement of materials on this site should not be construed as an endorsement by either the Department of Justice or the Federal Interagency Working Group
on LEP.
Response and Recovery from an Emergency: Strategies
for Meaningful Communication with LEP Populations
Disaster Preparedness in Urban Immigrant Communities
Language Briefing Book
Katrina Case Study
Preparation for a Potential Emergency: LEP Partnerships for Public Information Dissemination
Protecting
Your Family from Earthquakes -- The Seven Steps to Earthquake Safety
Department of Interior, U.S. Geological Survey (available in English, Spanish,
Chinese, Vietnamese and Korean)
Finding and Retrieving Data for LEP Plans
Critical Issues in Serving the Needs of
Limited English Proficient (LEP) Communities New Jersey Institute of Technology
Accessing and Using Language Data from the Census
Bureau U.S. Census Bureau
Language Access at Federal Agencies: Emerging Trends and Lessons
Learned from the Survey of LEP Strategies used by Federal Government Agencies
Top Tips from Responses to the Survey of Language Access Strategies used
by Federal Government Agencies (MS Word) Federally Conducted Committee,
Federal Interagency Working Group on Limited English Proficiency
Federal Language Access Survey
Drafting an Effective LEP Plan
Executive Order 9-08: Access to City Programs
and Activities for Individuals with Limited English Proficiency
City of Philadelphia
Managing Director's Directive No. 62: Language Access Policy
and Plan for City Operating Departments City of Philadelphia
Memorandum of Agreement between DOJ and
the Town of Mattawa, Washington
Resolution for the Provision
of Interpreter Services Town of Mattawa, Washington
Does Your Website Speak Your Audience's Language:
Promising Practices in Multilingual Government Sites
Using Technology to Reach LEP Populations: Developing and Managing
Multilingual Websites
GobiernoUSA.gov
Preparing
Multilingual Content for the Web: A GILT Trip
Montgomery County MD Public Schools, Language Assistance Services Unit
Partnering with National and State Associations to Launch LEP
Initiatives: A Case Study
Effective Communication in Hospitals Initiative
U.S. Department of Health and Human Services, Office for Civil Rights
Initiatives Worksheet U.S. Department of Health and Human Services,
Office for Civil Rights
HHS' Office of Civil Rights and Hawaii Department of Human Services Sign
Title VI Voluntary Agreement, Press Release of September 2, 2008
Lessons Learned Through Time and Commitment to
Language Access
Service to Our Limited English Proficient (LEP) Public
U.S. Social Security Administration
Lessons
Learned Through Time and Commitment to Language Access
U.S. Social Security Administration
State and Local Language Access Laws 101: The Nitty Gritty
of Implementing Cross-Cutting Language Access Laws
Biennial Language Access Plan
Language Access
Program, D.C. Office of Human Rights
Language Access Act of 2004
Language
Access Program, D.C. Office of Human Rights
Language
Access Act Fact Sheet
Language Access
Program, D.C. Office of Human Rights
Language Access Presentation
Office of Language Access, Department of Labor and
Industrial Relations, State of Hawaii
Summary of Equal Access to Services Ordinance
Office of Language Services, City of San Francisco
Equal Access to Services Ordinance
Office of Language Services, City of San Francisco
GENERAL PLANNING TOOLS
Census 2000, English Speaking Ability by Language and State (2000)
US Bureau of the Census
Choosing a Language Access Provider (PDF printable version)
Federal Interagency Working Group on LEP
Determining whether an entity receives federal financial assistance
Coordination and Review Section, Department of Justice. Information on federal funding sources and a chart which lists 30 federal agencies that provide federal financial assistance and the types of entities they fund. Community organizations and individuals served by federally funded entities can use the chart to determine where complaints of discrimination can be filed.
Executive Order 13166: Improving Access to Services for Persons with Limited English Proficiency - Coordination and Review Section, Civil Rights Division, Department of Justice
Executive Order 13166 Limited English Proficiency Resource Document: Tips and Tools from the Field (PDF) - Coordination and Review Section, Civil Rights Division, Department of Justice
GSA
Language Services Schedule -- Federal Supply Schedule
Language Access Publications and Materials Asian American Justice Center
Language Assistance Planning and Self-Assessment Tool (HTML) (PDF)
Coordination and Review Section, Civil Rights Division, Department of Justice
Limited English Proficiency: What Federal Agencies and Federally Assisted Programs Should Know About Providing Services to LEP Individuals
COMMUNITY-BASED AGENCIES
Empire Justice Center, Language Access Resource Center (LARC)
The Empire Justice Center LARC provides information and resources about the rights of Limited English Proficient (LEP) individuals.
The sections describe the Federal and New York State laws prohibiting discrimination of LEP individuals
and the LEP obligations of agencies that receive Federal funding.
Increasing Access to Justice for Limited English Proficient Asian Pacific Americans: Report for Action, May 2007
National Asian Pacific American Bar Association (NAPABA)
Language Portal: A Translation and Interpretation Digital Library
Migration Policy Institute, National Center on Immigration Integration Policy
Massachusetts Legal Services Multilingual Tools
CORRECTIONS
Letter from Deputy Assistant Attorney General Loretta King to
State Departments of Corrections, 7/15/08
Language Services for Limited English Proficient (LEP) Offenders State of Washington
Department of Corrections
Planning Tool for Creating a Language Assistance Policy and Plan in a Department of Corrections
(MS Word format) - Coordination and Review Section, Civil Rights Division, Department of Justice
COURTS
Access to Justice: Limited English Proficiency (LEP) and Access to Protection Orders - National Center for State Courts
Bilingual Resources for Court Officials - North Carolina Court System
Courts Resources: Washington State Coalition for Language Access
Executive Order 13166 Limited English Proficiency Resource Document: Tips and Tools from the Field (PDF) - Coordination and Review Section, Civil Rights Division, Department of Justice
Frequently Asked Question: What impact does Title VI have on court interpretation?
Guidelines for Determination of Eligibility for Court-Appointed Interpretation and Translation Services - Supreme Judicial Court, State of Maine
It should be noted that, unlike the definition of limited English proficiency contained in the Department of Justice LEP Guidance, which derives its definition of LEP persons as "those individuals who have a limited ability to read, write, speak or understand English" from Title VI of the Civil Rights Act (which prohibits recipients from discriminating on the basis of race, color or national origin, and contemplates a close nexus between one's national origin and one's language), the Maine Judiciary definition of LEP includes individuals who are deaf or hard of
hearing. For further information on legal issues involving the deaf or hard of hearing community, please visit ADA.gov, the website of the Disability Rights Section of the Civil Rights Division of the Department of Justice.
Legal Glossaries in Arabic, Armenian, Hmong, Mien, Mong, Punjabi, Romanian, Russian, Spanish, Urdu and Vietnamese - Superior Court of California, Sacramento County Courts
Letter dated April 22, 2005 from Assistant Attorney General R. Alexander Acosta to state court administrators with information about new LEP materials
Letter dated December 1, 2003 to state court administrators from Deputy
Assistant Attorney General Loretta King regarding LEP Guidance PDF
Maryland Court Interpreter Rule
Memorandum of Understanding
between the United States of America and the State of Maine Judicial Branch - Press Release
Minnesota Judicial Branch Court Interpreter Program
HEALTH CARE
A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations
Office of Minority Health, US Department of Health and Human Services
Culturally and Linguistically Appropriate Health Care Services for Virginians Resource Guide: Language Needs Assessments of Virginia's Health Districts - Virginia Department of Health
Language Access:
Giving Immigrants a Hand in Navigating the Health Care System - National Conference of State Legislatures - NCSL State Health Notes, volume 23, number 381, October 7, 2002)
Limited English Proficiency Plan, Health and Human Services Departments
Hennipin County, Minnesota
Opportunities Under TANF for Serving Refugee and Immigrant Families: A Checklist for State and Local Policymakers - the National Conference of State Legislatures. The Temporary Assistance for Needy Families (TANF) program provides states with significant flexibility to help low-income families obtain and maintain employment and to improve their economic circumstances. A population that is facing significant hurdles in the new TANF program are legal immigrant and refugee families, due to language and cultural barriers and the new federal bars and limits on assistance. In the fall of 2000, NCSL's Immigrant Policy Project conducted an informal survey to identify state initiatives in providing or adapting TANF-funded services and programs for refugees, immigrants and/or non-English speaking clients.
Oral, Linguistic, and Culturally Competent Services Guides for Managed Care Plans - Centers for Medicare & Medicaid Services (CMS) - information for managed care health organizations on developing a language services plan to meet the needs of customers, including assessing cultural competency. Although geared to health care providers, the information has value to any recipient interested in finding out more about meeting the language needs of customers.
Speaking Together for Better Care: How Effective Medical Interpretation Can Improve Quality of Care (streaming video)
George Washington University Medical Center and Robert Woods Johnson Foundation
IMMIGRATION
Spanish-English Glossary of Immigration Terms - Executive Office for Immigration Review, US Department of Justice
LABOR AND EMPLOYMENT
Eastbay Works - Connecting
People with Opportunities for Employment
The purpose of EASTBAY Works is to advance the economic well-being of the
region by developing and maintaining a skilled workforce. This will be accomplished
through a customer-focused collaboration of employment, training, economic
development and educational partners working together to meet the needs of
employers, job seekers and workers. Includes multi-lingual community resources.
Factsheets in Other Languages - Equal Employment Opportunity Commission (EEOC)
Minnesota Department of Labor and Industry
Employment-related brochures in several languages
LAW ENFORCEMENT
Executive Order 13166 Limited English Proficiency Resource Document: Tips and Tools from the Field (PDF)
Frequently Asked Question: What are the pros and cons of giving non-bilingual police officers
cards with pictures and bilingual descriptors to help get a description of a fleeing
suspect from witnesses and suspects on the scene?
Language Identification Card created by the State of Ohio Office of Criminal Justice Services, the National Association of Judiciary Interpreters and Translators, the SummitCounty Sheriff's Office, and the American Translators Association.
Lost in Translation: Limited English Proficient
Populations and the Police by Bharathi A. Venkatraman, Attorney, Civil Rights Division, Coordination and Review Section, US Department of Justice.
Memorandum of Agreement between USA and Lake Worth, FL Police Department - Civil Rights Division, Coordination and Review Section, US Department of Justice
One Example of a Plan for a Law Enforcement Agency (PDF) - Office of Justice Programs, Department of Justice. This example will not necessarily be appropriate to address the language access needs of every community or law enforcement agency and does not represent the entire implementation process of the city. It is posted merely as an additional resource.
Overcoming Language Barriers: Solutions for Law Enforcement -- Community Oriented Policing Services (COPS) Program, US Justice Department, and the Vera Institute of Justice
Philadelphia Police Department Limited
English Language Proficiency Directive 71
Planning Tool for Creating a Language Assistance Policy and Plan in a Law Enforcement Agency (MS Word) - Coordination and Review Section, Civil Rights Division, Department of Justice
MUNICIPAL GOVERNMENT
Executive Order 9-08: Access to City Programs
and Activities for Individuals with Limited English Proficiency
City of Philadelphia
Philadelphia Language Access Policy and Plan
This is a sample language access umbrella directive for numerous city agencies.
The Managing Director of the City of Philadelphia has authority akin to a chief operating officer, with oversight of the commissioners in charge of key city operating departments
such as police, fire, health, licenses and inspections. In December 2007, following extensive discussions with language access advocates,
the Managing Director issued Directive 62.
NUTRITION ASSISTANCE
Food and Nutrition Service
Toolkits on Cultural Competency
Food Stamp Outreach and Nutrition Education Materials in English and in Spanish
Food Stamp Outreach Materials
in three dozen languages plus
"I Speak" survey
TRANSPORTATION
Making Public
Transit Work for You
A multilingual video on using public transit
WORKPLACE SAFETY AND HEALTH
Occupational Safety and Health Administration (OSHA) - OSHA's website provides a wealth of
safety and health information for LEP individuals, including Hispanic employers and workers.
- OSHA en Espanol is a Spanish version of essential information on OSHA's Web site.
- Compliance Assistance: Hispanic Employers
and Workers Web page, designed for English-speaking or bilingual users, provides links to
OSHA's compliance assistance resources for Hispanic employers and workers, including Spanish-language
publications, public service announcements, training resources and the Agency's toll free number (800-321-OSHA) with a Spanish-language option.
MULTILINGUAL MATERIALS
Affirming Access to LEP Persons in Programs Assisted and Conducted by NASA - (Spanish) - National Aeronautics and Space Administration
Fact Sheets about National Origin Discrimination in Arabic, Chinese, Haitian Creole, Korean, Russian, Spanish, Vietnamese, and other languages -- Equal Employment Opportunity Commission
Factsheets on Anti-Discrimination Laws, Department of Health and Human Services
Polish
Chinese
Korean
Russian
Spanish
Tagalog
Vietnamese
Federal Protections Against National Origin Discrimination Brochure
US Department of Justice
Arabic (PDF)
Cambodian (PDF)
Chinese (PDF)
English (HTML) (PDF)
Farsi (PDF) (4.7 MB file)
French (PDF)
Haitian Creole (PDF)
Hmong (PDF) (3.1 MB file)
Hindi (PDF) (2.1 MB file)
Korean (PDF)
Laotian (PDF)
Punjabi (PDF)
Russian (PDF)
Spanish (HTML) (PDF)
Tagalog (PDF)
Urdu (PDF)
Vietnamese (PDF)
Fonts for South Asian languages appropriate for the web
University of Chicago, South Asia Language Resource Center
Know Your Rights Beneficiary Brochure
Coordination and Review Section, Civil Rights Division, Department of Justice
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Language Identification Card created by the State of Ohio Office of Criminal Justice Services, the National Association of Judiciary Interpreters and Translators, the SummitCounty Sheriff's Office, and the American Translators Association.
Language Identification Flashcard (PDF)
From the Department of Commerce, Bureau of the Census,
the "I Speak" Language Identification Flashcard is written
in 38 languages and can be used to identify the language
spoken by an individual accessing services provided by
federally assisted programs or activities.
Legal Glossaries in Arabic, Armenian, Hmong, Mien, Mong, Punjabi, Romanian, Russian, Spanish, Urdu and Vietnamese - Superior Court of California, Sacramento County Courts
Limited English Proficiency Video: Breaking Down the Language Barrier: Translating Limited English Proficiency into Practice. Available upon request through Contact the Webmaster.
Resources Available in Other Languages
US Department of Education
Voting Rights for Language Minority Citizens - Department of Justice, Voting Rights Section
You have a right to an interpreter - Massachusetts Legal Services
MULTILINGUAL FEDERAL GOVERNMENT WEBSITES
The government sites listed below are either in Spanish, or provide links
to informational materials in languages other than English,
in order to reach LEP communities.
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