Technical Support for Lab & IT Staff

XanEdu Technical Support provides assistance for accessing CoursePacks. We also answer printing, downloading, and browser related questions for students and university technical staff.

For immediate support please review the system requirements and the answers to frequently asked questions provided below.

System Requirements

Windows

• XP or Vista
  
• Microsoft Internet Explorer 6.0 or higher
  or
  
• Mozilla Firefox 2.0 or higher
• Acrobat Reader 7 or higher is required for printing cases and articles from Harvard Business School Publishing (HBSP). HBSP content is protected with digital rights management (DRM) software to prevent unauthorized redistribution. XanEdu uses the FileOpen Publisher plug-in to enforce DRM.
  
  Note: Multimedia business content requires Windows XP, Internet Explorer 7.0, Windows Media Player 10, and Acrobat Reader 8. This content is not currently supported on a Macintosh platform.

Macintosh

• 0S X 10.4
• Safari 1.2 or higher
  or
  
• Mozilla Firefox 2.0 or higher
• Acrobat Reader 7 or higher is required for printing cases and articles from Harvard Business School Publishing (HBSP). HBSP content is protected with digital rights management (DRM) software to prevent unauthorized redistribution. XanEdu uses the FileOpen Publisher plug-in to enforce DRM.

Browser support

XanEdu is committed to developing powerful, easy-to-use features in our products. We strongly recommend that you use the latest versions of the supported Microsoft Internet Explorer and Mozilla Firefox browsers. While you may be able to access XanEdu products with older versions of these browsers, you may miss out on some important features. Although XanEdu Customer Service is always available to help you interact with our products, they will not be able to solve all issues associated with older browsers. You can download the latest browser versions here:
Mozilla Firefox
Microsoft Internet Explorer

You will need the following plug-ins to open some CoursePack content.
Adobe Acrobat Reader
FileOpen

Note: Instructors working in the CoursePack Editor with very large CoursePacks may experience system problems related to insufficient memory. Variables such as the number of applications running, the operating system in use, and the browser version can combine to create the problem.

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Frequently Asked Questions

What is Digital Rights Management (DRM)?
Why does XanEdu require DRM for some CoursePack content and not for other content?
How does XanEdu enforce DRM?
Where can I get the FileOpen and Acrobat Reader plug-ins?
What happens if I don't install the plug-in?
What can I expect when I install the plug-in? Will it take a long time?
What use restrictions are imposed on Acrobat files protected by DRM?

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What is Digital Rights Management (DRM)?

Digital Rights Management (DRM) is an umbrella term for the concepts and supporting technology needed to protect the ownership rights of publishers on the Web.

Why does XanEdu require DRM for some CoursePack content and not for other content?

Harvard Business School Publishing (HBSP), IESE Business School, and Darden Graduate School of Business Administration require XanEdu to use DRM to protect their content. Not all publishers request DRM protection. The following XanEdu Collections from HBSP are protected* by DRM:

Babson College cases
California Management Review
Centre for Asian Business Cases (UHK)
Darden Graduate School Cases
Harvard Business Review
Harvard Business School Publishing cases
HBSP Special Topics Collection
Stanford Graduate School of Business cases

*DRM protection prevents faculty from printing content included in any of the above collections.

How does XanEdu enforce DRM?

XanEdu uses software from FileOpen Systems to deliver content requiring DRM protection to CoursePack users. Currently, the only XanEdu content requiring DRM is in the form of Adobe Acrobat® PDFs, encrypted by FileOpen technology. When you click to view one of these files included in your CoursePack, the required FileOpen plug-in on your computer unencrypts the item and Acrobat Reader opens the document within the browser window.

Where can I get the FileOpen and Acrobat Reader plug-ins?

• The Acrobat Reader plug-in can be downloaded from here.
  
• The FileOpen plug-in can be installed from here.

What happens if I don't install the plug-in?

In CoursePacks that contain protected content, you will be unable to view protected items. You will be able to view all other items in your CoursePack.

What can I expect when I install the plug-in? Will it take a long time?

Installing the plug-in is a simple process. If you have a dial-up Internet connection, downloading the plug-in can take a little time. The FileOpen plug-in is 170K.

What use restrictions are imposed on Acrobat files protected by DRM?

Acrobat files (such as articles and case studies) protected by DRM have the following user access restrictions placed on them:

• Printing disabled for faculty users
• Saving disabled for all users
• Copy and paste disabled for all users
  
• Students are limited to one printed copy of each content item

We clear our cache every night. Will we have to reinstall the plug-in?

No. The only time you would need to reinstall the FileOpen plug-in is if you upgraded your version of Acrobat Reader. When you clear the cache, the users will be prompted to install the plug-in on their initial attempt to open the DRM content. Students should choose to skip the installation and then the DRM file will open.

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