Office of Operations 511 Travel Information Telephone Services
Photo collage of 511 advertisements from Iowa, Minnesota, Florida, Montana and Virginia, and a photo of a man talking on a cellular telephone.
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511 News

Federal Transit Administration releases the 2008 update of its "Profiles of 511 Traveler Information Services" (600 KB PDF file). 7/23/2008

Georgia 511 Reaches 1 Million Call Milestone 6/25/2008 - The Georgia 511 system reached one million calls well within its first year of operation.

New Jersey Re-launches Improved 511 Travel Hotline 6/24/2008 - Just about a year after launching its beta version of a 511 travel information system, the New Jersey DOT launched a new and improved version.

Mobile Web Traffic Information Portal 3/24/2008 - Have a mobile device that can access the Internet? Then enter www.ops.fhwa.dot.gov/511/mobile for a list of mobile-device-friendly Web sites with real-time traveler information. The sites are suitable for any device capable of accessing the Web.

Wyoming 511 Service Increases Customer satisfaction 2/11/2008 - An effort undertaken in summer of 2007 to improve the Wyoming Department of Transportation's 511 Travel Information telephone service is paying benefits this winter, based on recent customer feedback.

South Dakota 511 road reports log over one million requests in 2007 1/9/2008 - More and more South Dakota travelers are checking road and weather conditions before deciding to drive; the South Dakota DOT's 511 Traveler Information System logged over one million requests in 2007, the most ever for the five-year old system.

Nova Scotia Launches First Canadian 511 System 1/7/2008 - Drivers in Nova Scotia now have a quick, simple way to get information on highway conditions thanks to the new 511 highway information system.

511 Launches in Eastern Massachusetts 10/15/2007 - The Massachusetts Highway Department announced that commuters will now be able to access up-to-the-minute, route-specific traffic, transit, weather, construction and event information by dialing 511 on their wireless telephones. The new MassHighway 511 service will replace the existing SmarTraveler service, which has been is use since 1993.

Georgia Launches 511 8/15/2007 - Georgia 511 provides one-touch access to airports, Amtrak, Greyhound, transit, tourism and other state 511 systems.

Missouri DOT Launches 511 Travel Information Service 5/11/2007 - Travelers in the greater St. Louis metropolitan area can get around-the-clock real-time traffic information on traffic or incidents on interstates or major state highways from their phones.

San Diego Dials 511 for Traffic Information 2/21/2007 - The San Diego region has reached a transportation milestone with the public launch of the 511 telephone service and companion Web site, www.511sd.com.

Louisiana Launches 511 Traveler Information System 12/27/06 - Travelers in Louisiana are now able to access around-the-clock, real-time traffic and road condition updates by dialing 511 or visiting WWW.511LA.ORG.

Nevada Launches 511 Travel Information System 11/16/06 - The new system posts current traffic, weather, construction and road closure reports to a new 511 phone number and www.nevadadot.com Web site.

Wyoming Announces 511 9/29/2006 - Obtaining travel information in Wyoming is now as easy as dialing 5-1-1.

Tennessee Launches 511 8/15/2006 - Governor Bredsen helps kick-off the 511 system in Tennessee.

National 511 Conference 5/5/2006 - The 511 National Conference to be held July 17- 19, 2006 at the Westin Horton Plaza hotel in San Diego, California. Registration is available online at http://www.transportation.org/meetings/74.aspx.

Montana Upgrades Its 511 Traveler Information System 3/9/2006

Central Florida 511 Callers Continue to Connect March 2006 - Florida DOT 511 Newsletter

Market-Ready Technologies flyer available for 511 Traveler Information

Idaho Begins 511 Service 11/22/2005 - The new Idaho 511 statewide travel information service gives updates on winter road and weather conditions, emergency closures and access to tourist information 24-hours-a-day, seven-days-a-week.

Dial-511 traffic alerts go statewide in Florida 11/17/2005 - The Florida DOT expands its 511 traveler information telephone services to Statewide operation as part of the iFlorida Model Deployment project.

Virginia Launches Statewide 511 Service 2/15/2005 - Virginia expanded its 511 travel information telephone service beyond the I-81 corridor to Statewide. In addition to road and traffic reports 511 also provides information on gas, food, lodging and transit connections.

Utah's 511 Travel Information Line Receives Millionth Call 12/20/2004 - This milestone comes just before the holiday season, when travelers are especially eager to find quick, accurate travel information.

New 511 Services Launched 9/02/2004 - On September 1, the Northern California and Sacramento area began offering travel information via 511 telephone services. More information is available at http://www.sacregion511.org and on September 2, 511 services started in the Tampa Bay area. More information is available at http://www.511tampabay.com.

North Carolina Launches 511 Travel Information Service 8/25/2004 - A FHWA news release announces that North Carolina drivers now will be able to get up-to-the minute information about local road and traffic conditions by calling 511.

511 Traffic Information Moves Into Fast Lane 3/24/2004 - San Francisco Bay Area is the first to offer point-to-point, real-time driving times over 511.

Kansas Launches 511 Travel Information Service 01/22/2004 - A news release from the Kansas Department of Transportation announces the launch of the country's 21st 511 system.

Oregon DOT Travel Information Services Break Usage Records 01/05/2004 - The Oregon Department of Transportation's travel information Web site and new 511 service surpassed all previous usage numbers accumulated over any monthly period.

Technology Keeps Montana Roads Ice-Free and Drivers Informed 01/01/2004 - Link to an article in the Bozeman Daily Chronicle discussing usage of Montana's 511 system.

Oregon Launches Its 511 Traveler Information Telephone Service 12/10/2003 - With the beginning of 511 services in Oregon, there are now 20 operational systems in the country providing access to 511 for almost 18% of the population.

South Dakota 511 Marks Anniversary 11/21/2003 - The State's free 511 road reporting system passes its 1-year milestone today, just in time for another blast of wintry weather.

Iowa DOT and Iowa State Patrol enhance 511 features 11/14/2003 - Iowa's first voice recognition travel information service, 511, continues to enhance traveler safety in Iowa.

Virginia DOT Unveils New 511 Web Site 11/13/2003 - A Web site for any season, but especially in winter, 511Virginia.org has been redesigned to provide enhanced real time travel information and traveler services.

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