As the information is developed, the integrated project team should begin capturing the information in a performance matrix. The Department of Treasury guide, "Performance-Based Service Contracting" illustrates a six-column approach with the following:

• Desired Outcomes: What do we want to accomplish as the end result of this contract?
• Required Service: What task must be accomplished to give us the desired result? (Note: Be careful this doesn't become a "how" statement.)
• Performance Standard: What should the standards for completeness, reliability, accuracy, timeliness, customer satisfaction, quality and/or cost be?
• Acceptable Quality Level (AQL): How much error will we accept?
• Monitoring Method: How will we determine that success has been achieved?
• Incentives/Disincentives for exceeding or not meeting the performance standards:
• What carrot or stick will best reward good performance or address poor performance? [This reflects priced and unpriced adjustments based on an established methodology. Reductions can be made for reduced value of performance.]

The Treasury guide provides templates for help desk, seat management, systems integration, software development, and system design/business process re-engineering services.

The Department of Defense approach is very similar: take the desired outcomes, performance objectives, performance standards, and acceptable quality levels that have been developed during the analytical process and document them in a Performance Requirements Summary (PRS). The PRS matrix has five columns: performance objective, performance standard, acceptable quality level, monitoring method, and incentive. The PRS serves as the basis for the performance work statement.