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Helpdesk
GBIF Helpdesk
The helpdesk is available 9-17 GMT+1 on weekdays. It can be
reached via the following ways:
GBIF helpdesk answers all questions related to the use of information
and communication technologies in the GBIF network and processes
related requests.
Examples of the questions include the following:
- Problems and needs related to user accounts and passwords
- Appointments to various GBIF committee roles and
emailing lists
- CIRCA services, including finding documents and how to
participate in discussions
- Functions and possible errors on web sites
- How to use, configure and debug GBIF tools such as the DiGIR
provider packages, repository tool, and the portal toolkit
- How to register data providers and the steps required for becoming a data provider
Requests sent to the GBIF helpdesk are acknowledged immediately when
staff is available to handle them. Normally this happens within 3 hours
in business
hours.
All requests will receive a case number that the users can
refer to.
If a solution cannot be given right away, a case will be
opened and followed up until solved.
Don't forget to give your name and email address
so that GBIF helpdesk can contact you.
GBIF helpdesk also appreciates suggestions on how GBIF tools and
services could be improved. The helpdesk will forward such
suggestions to
GBIF webmaster and developers, if they concern enhancements to the web
site
and web services.
Useful links
Browse
helpdesk library for documents and downloads.
Version 0.6 2005-07-21
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