Positive Approaches to Difficult People
September 24 - 25, 2008 Instructor: Patricia Lavach Virginia Beach, VA $525 October 27 - 28, 2008 Instructor: Berri Wells Washington, DC $545 January 15 - 16, 2009 Washington, DC $545 April 7 - 8, 2009 Kansas City, MO $545 April 8 - 9, 2009 Instructor: Mary Harris Washington, DC $545 April 13 - 14, 2009 Instructor: Miriam (Mimi) Kimball New York, NY $545 April 15 - 16, 2009 Instructor: James Delia San Francisco, CA $545 May 11 - 12, 2009 Philadelphia, PA $545 June 10 - 11, 2009 Washington, DC $545 June 30 - July 1, 2009 Instructor: Robert Schout Albuquerque, NM $545 July 20 - 21, 2009 Atlanta, GA $545 July 27 - 28, 2009 Chicago, IL $545 August 20 - 21, 2009 Instructor: Sharon Bock San Diego, CA $545 September 17 - 18, 2009 Washington, DC $545 September 23 - 24, 2009 Virginia Beach, VA $545
Overview:
Don't let "difficult" people ruin another day! Learn approaches for maintaining your composure, methods for clarifying underlying issues, and strategic questioning and listening techniques to discover what motivates difficult people. Leave the course refreshed and prepared to minimize the negative impact of difficult personalities in your work environment.
Employees who deal with difficult customers, clients, bosses, co-workers or employees.
Distance Education Option: Assertive Supervision (SUPV7002N) . View Course Selection Guides .
Interact more effectively with difficult people Assess your own personality and behavior styles Deal effectively with criticism Recognize conflict-inducing behaviors Utilize a six-step technique to develop assertive responses Identify the eight types of difficult people Identify positive strategies for dealing with challenging personalities
Syllabus -- Positive Approaches to Difficult People, COMM7009D, Grad. School, USDA
Day one of two:
Define "Difficult People"
Difficult Styles - Strengths and Weaknesses
Communication Barriers
Art of Criticism - Giving and Taking
Day two of two:
Overcoming Conflicts
Styles of Communicating
Developing Assertive Responses
Behavior Styles of Difficult People
Positive Strategies to Reduce the Impact of Difficult People
