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Assertive Supervision (Paper-Based)

(Course Available After Purchase)$215

Overview:
Meet effectively the challenges of being a supervisor by developing an assertive communication's style. Practice techniques for promoting teamwork, fostering ideas and initiative, and encouraging open communication.

In this independent study paper-based course, assistance is available as needed. Take up to six months to complete
Who Should Attend?
Supervisors, managers, or employees preparing for supervisory or managerial positions.
Objectives:
  • Explain why and how your supervisory style can make all the difference in motivating employees and promoting teamwork
  • Run meetings with confidence
  • Give and respond to criticism in an appropriate manner
  • Become respected as someone who works well with employees, colleagues and upper management
  • Distinguish nonassertive, aggressive and assertive styles of supervision and how they influence your relationships with employees
    		•
    Syllabus:
    Syllabus -- Assertive Supervision, SUPV7002N, Grad. School, USDA

    COURSE CONTENTS

    LESSON 1: Why Assertive Supervision?

    • Definitions of Nonassertive, Aggressive, and Assertive
    • Skills for Effective Supervision
    • Inaccurate Beliefs About Assertiveness
    • Assertiveness and Human Nature
    • The Process of Changing Behavior
    • Observe Yourself as a Supervisor

    LESSON 2: The Nonassertive Supervisory Style

    • Nonassertive Behavior Patterns
    • Nonassertive Word Choices
    • Nonassertive Voice Characteristics and Body Language
    • Effects of Nonassertiveness on You
    • Others' Reactions to Nonassertiveness
    • Situations in Which Nonassertiveness Is the Best Response
    • Feelings and Beliefs That Support Nonassertiveness

    LESSON 3: The Aggressive Supervisory Style

    • Aggressive Behavior Patterns
    • Aggressive Word Choices
    • Aggressive Voice Characteristics and Body Language
    • Effects of Aggressiveness on You
    • Others' Reactions to Aggressiveness
    • Situations in Which Aggressiveness Is the Best Response
    • Feelings and Beliefs That Support Aggressiveness

    LESSON 4: The Assertive Supervisory Style

    • Assertive Behavior Patterns
    • Assertive Word Choices
    • Assertive Voice Characteristics and Body Language
    • Effects of Assertiveness on You
    • Others' Reactions to Assertiveness
    • Feelings and Beliefs That Support Assertiveness

    LESSON 5: Overcoming Difficulties in Being Assertive

    • Beliefs Cause Feelings That Make It Difficult to Be Assertive
    • "Buttons"
    • Guilt
    • Fear and Anxiety
    • Doubt
    • Anger
    • Self-Image
    • Sexual and Racial Blocks to Assertiveness
    • Support for Overcoming Difficulties in Being Assertive

    LESSON 6: Assertive Techniques

    • Active Listening
    • Techniques for Stating Expectations Clearly
    • Saying No
    • Giving Positive Recognition
    • "I" Statements
    • Calling the Process
    • Reframing
    • "Given That" Statements
    • "Judo"
    • The "Broken-Record" Technique
    • Selective Ignoring
    • Assertive Withdrawal
    • Techniques for Leading Meetings

    LESSON 7: Giving Assertive Criticism and Solving Problems

    • The Purpose of Giving Assertive Criticism
    • The DESC Script: Describe; Express; Specify; Consequences
    • Delivery of Criticism
    • Problem Solving After Giving Criticism
    • The Process in Practice

    LESSON 8: Responding to Criticism

    • The Purpose of Responding to Criticism Assertively
    • Mistakes in Responding to Criticism
    • Recognizing Different Kinds of Criticism
    • Responding to Teasing
    • Responding to Blowing Off Steam
    • Responding to Criticism That Attempts to Solve a Problem
    • Uncovering Hidden Conflict

    LESSON 9: Asserting Yourself With Superiors and Colleagues

    • Assertiveness in Today's Management Systems
    • When to Be Assertive With Superiors
    • How to Be Assertive With Supervisors
    • When to Be Assertive With Colleagues
    • How to Be Assertive With Colleagues


    Course Details
    CODE:  SUPV7002N
    TYPE:  Distance Education
    LENGTH:  Up to 6 Month(s)
    CREDIT:  2.4 CEU
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    > Course Syllabus
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