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Consumer and Elder Rights Division Emily Kaltenbach, Acting Director, 505-476-4732 Click on the link above to email Ms. Kaltenbach |
The programs within the Consumer and Elder Rights Division assure elderly and disabled citizens of New Mexico protection of their rights to adequate standards of care and access to essential benefits, goods and services. These protections occur through direct counseling, information and referral, care coordination, legal advocacy, and quality management activities. Services are delivered through five bureaus: the Long-Term Care Ombudsman Bureau, the Aging and Disabilities Resource Center, the Legal Services Development Bureau, Benefits Counseling Bureau, and the Prescription Drug Assistance Program.
Beginning in FY 2006, an Adult Abuse Prevention and Enforcement Section will be created to ensure that incidents of adult abuse, neglect and exploitation are fully identified, carefully investigated, properly documented, and aggressively prosecuted. The goal of this new unit is to eliminate such incidents through coordination of services with, and training of, district attorneys, other legal professionals, health care workers, other medical staff, social service workers, and law enforcement throughout NM.
Consistent with this approach, the Division has added an HIV/AIDS Consumer Advocate to its staff, in response to a legislative mandate from the 2005 legislative session. The following goals reflect the shared intent and activity of every Bureau within the Division. Specific objectives to meet these goals are detailed under each Bureau description.
Goals
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LINKS TO RELATED PAGES
Aging and Disability Resource Center Access to information, assistance, referrals and advocacy in those areas of daily living
Long-Term Care Ombudsman Bureau Advocates for residents of long-term care facilities in New Mexico
Advocacy and legal representation
The federally designated State Health Insurance Program (SHIP)
Prescription Drug Assistance Program Medications at affordable costs
HIV/AIDS Consumer Advocate office Advocates for People Living with HIV/AIDS and their families in New Mexico
New! System Transformation Grant Summary (posted May 15, 2008)
Advance Health-Care Directives Information about directing your health-care desires should you become incapacitated
Medicare Prescription Drug Coverage and Protecting Your Personal Information
Health benefit issues and other information important to seniors
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